Volkswagen of Downtown Chicago - Service Center

Fred was so easy to work with. He accommodated all my needs. The facility was clean, and the coffee was decent! He accommodated all my needs. The facility was clean, and the coffee was decent! More

I was told I needed a new wheel bearing on a 2023 atlas with only 19k miles. Took it to two other shops and they found nothing wrong with the wheel bearing. Dealerships pray on the trust of women and it’s with only 19k miles. Took it to two other shops and they found nothing wrong with the wheel bearing. Dealerships pray on the trust of women and it’s sickening More

Service staff are always professional and helpful. Repair work always completed in a timely manner. Repair work always completed in a timely manner. More

Unfriendly and impolite people on the counter. When I arrived I was down the hall for 5 min. Apparently oil change took them 3.5 hours even though I had an appointment. When I arrived I was down the hall for 5 min. Apparently oil change took them 3.5 hours even though I had an appointment. More

The was grate they take care of me the only one thing the was no car wash cause my front plate which they could take out and put it back wen they washed but over all good take care of it thank you for you se was no car wash cause my front plate which they could take out and put it back wen they washed but over all good take care of it thank you for you service and I well came back More

Fred has done a great job stepping in as service manager. I’ve been going there for about 15 years and seen a few changes of the guard, and I am very impressed with the way he handled my issue. I moved a lot I’ve been going there for about 15 years and seen a few changes of the guard, and I am very impressed with the way he handled my issue. I moved a lot farther away, but service like theirs, including Mike B the shop foreman, makes me feel confident in the choice to make the journey. Good stuff all around including the team at the desk, the porters, and the work done - Thank you guys! More

Terrible customer service Bought the car at the same dealer 1 year and need to spend $8,000 already to repair the car People are rude and do not want to help dealer 1 year and need to spend $8,000 already to repair the car People are rude and do not want to help More

I needed keys programmed for my beetle and they were very prompt in doing it. Space is nice but I didn't see anywhere to get coffee. Everyone I dealt with was very professional from the receptionist to the s prompt in doing it. Space is nice but I didn't see anywhere to get coffee. Everyone I dealt with was very professional from the receptionist to the senior service manager. I will not hesitate to go back for additional services. More

The service was amazing. Fred really went above and beyond to get my repairs done. I was informed of everything as it happened and given the chance to make decisions that wou Fred really went above and beyond to get my repairs done. I was informed of everything as it happened and given the chance to make decisions that would benefit me and my car. I would definitely recommend this location to anyone who’s undecided. More

The renovation turned out wonderful and the space is comfortable for someone like myself when I need to linger for a bit while I wait for my car to get serviced. In addition, the separation from Honda comfortable for someone like myself when I need to linger for a bit while I wait for my car to get serviced. In addition, the separation from Honda for service is a nice touch. More