Syrell Fuel

Absolutely horrible, after the deal was finalized about 5 hours of being there I realized I was taken advantage of. The group of managers in the office are rude, giving side eyes and kept their head down the hours of being there I realized I was taken advantage of. The group of managers in the office are rude, giving side eyes and kept their head down the entire time. Felt very uncomfortable. Mike Z made it seem like I was getting a great deal, charged more than what the car was listed, didn’t include the “dealer discount” listed on their site, lowered my allowed mileage from 10k to 7500 per year without my knowledge. I will never recommend someone here. I was a loyal customer since 2018. They wouldn’t work a good deal with me and after 2 hrs of sitting there trying to talk a lower cost I got up to leave and that’s when I was pulled into an office. Mike was sitting at his computer adjusting numbers while i was standing next to his desk. He was not transparent at all. He didnt disclose the selling price and didnt talk about what the residual amount would be after my 36 month lease term. When I stated i wanted to pay $400/month, one of the sales reps name Julian said “okay you want to pay $400 so how does $499 sound”? I should’ve walked out right then and there. Yes i will say this was also my fault for not reviewing documents before signing them in the finance office. I was extremely tired with a horrible headache. I was at the dealership since 10am at Honda next working a deal for a new car for my husband which was AMAZING and it was a breeze. So simple and easy compared to VW., and I was at VW til 6pm so by that time i agreed to the monthly payment I was advised of and made the deal. When i looked over the papers the next day i wanted to cry. The vehicle on their site stated $36,780 MSRP minus a $2837 dealer discount bringing the price down to $33,943 on their site! My paperwork shows im paying $37,799 MSRP plus the fees, taxes bringing my total to $41,755. I initially went in for the R-Line but downgraded to the SE for the price. Had i known what I was paying i would have taken the car i went in for. I feel 100% regretful with my purchase. I went into another dealership yesterday just to see what deal i couldve gotten. I could’ve been paying wayyyyyy less. I received No dealership discount, No presidents day sale, no $500 customer loyalty cash. All advertised on their site and went straight out the window because none of that was honored. The car I got is great, the deal is complete trash and I 100% regret my decision to do business again with them. Their Presidents’ Day sale, their Dealer Discount, $500 loyalty cash advertising is ALL FAKE. Please save your time and go to another dealership. One that’s honest at least. On the flip side, Syrell was great, a great people person, understanding, he tried getting me a deal but the managers dragged their feet to approve anything to the point I got up to leave. Matthew in finance was amazing, also very personable, had great conversation, and very professional. (I also emailed Michael Z with my concerns 4 days ago and have yet to hear back) More

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Syrell was a pleasure to work with. He taught me how to use the features on my new atlas. Easy to talk to and made the experience so much nicer. Matt was a please to work with as well. He taught me how to use the features on my new atlas. Easy to talk to and made the experience so much nicer. Matt was a please to work with as well. I look forward to being a part of the Volkswagen family. More

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Syrell was great to work with. He was very thorough and professional. I would definitely return. He was very thorough and professional. I would definitely return. More

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Angie stepped in at the right time and was able to exceed all of our expectations! She was very communicative, had a deep understanding of the lease & car, and was able to get us an amazing deal! I would rec all of our expectations! She was very communicative, had a deep understanding of the lease & car, and was able to get us an amazing deal! I would recommend her to anyone looking to purchase a car from VW of Downtown Chicago. More

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Syrell was really easy to work with. We felt like he was very knowledgeable and honest. Our whole car buying experience was positive and we look forward to taking our car there for servi We felt like he was very knowledgeable and honest. Our whole car buying experience was positive and we look forward to taking our car there for service. More

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Everything at the dealership was great, the salesman man was patience and willing to work with all our needs. Would definitely recommend this dealership to others. was patience and willing to work with all our needs. Would definitely recommend this dealership to others. More

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My experience with Syrell was amazing. He’s the nicest sales-person. Without being too pushy, which is annoying, he patiently went over the car’s details. And even when I didn’t have any o He’s the nicest sales-person. Without being too pushy, which is annoying, he patiently went over the car’s details. And even when I didn’t have any other questions, he actually came up with new ones for me just to make sure all has been said and clarified. The best trait of Syrell as a sales person is that he’s extremely personable. He’s easy to talk to because he takes his time with the customer and does not come off as cocky. This guy needs a raise because if it weren’t for him, we were going to go to Honda next door as they were offering us a higher buying price for our previous car. But Syrell changed our mind. He deserves a promotion/raise/whichever. Thanks, Syrell! More

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The dealership is quick, responsive, and has a great selection of new and used vehicles selection of new and used vehicles More

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Syrel was super nice and helpful. He walked through the whole process without any problem. I highly recommend him! He walked through the whole process without any problem. I highly recommend him! More

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Donny is very cool! I was approved for a loan at 22%, he helped by talking to the bank to reduce it to 17%! Thank him very much, in 8 months I will come to him to refi I was approved for a loan at 22%, he helped by talking to the bank to reduce it to 17%! Thank him very much, in 8 months I will come to him to refinance. More

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