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Volkswagen of Downtown Chicago - Service Center

Chicago, IL

4.2
1,641 Reviews
Call Service Center (312) 614-0196

1,641 Reviews of Volkswagen of Downtown Chicago - Service Center

Sort by
May 10, 2025

Quick service , great customer service! Quick service , professional care , great customer service and efficient and smooth process. More

by Anaidlherrera
Recommend Dealer
Yes
Employees Worked With
Luis Tinoco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Tinoco
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May 10, 2025 -

Volkswagen of Downtown Chicago responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Volkswagen of Downtown Chicago.

May 09, 2025

The vw workers they are really nice but the price for the service is very expensive More

by bonifilio1984
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Herberto Delgado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 14, 2025 -

Volkswagen of Downtown Chicago responded

At Volkswagen of Downtown Chicago we strive to get the client experience to be 100%. On occasion, things don't go as planned but we can't fix issues that we aren't aware of. So we would like to invite you to share your experience with us so we can pinpoint the issues that we need to work on, as well as, the things that we got right. Please reach out at your earliest convenience so we can rectify the situation and work on eliminating the issues that you encountered. My name is Fred Borek, Service Manager, of VW of downtown Chicago and I can be reached at Fred.Borek@dtvwchicago.com or 312-628-4848. Thank you for time!

May 08, 2025

Easy, quick, friendly. Did what they said they were going to do. Convenient, pleasant, clean More

by vmcozzi
Recommend Dealer
Yes
Employees Worked With
Alonzo Bass
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alonzo Bass
Report | Print
May 08, 2025 -

Volkswagen of Downtown Chicago responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Volkswagen of Downtown Chicago. We look forward to having you as one of our valued customers for many more years to come!

May 06, 2025

Super polite, cordial, and professional throughout the process. Broke down the invoice line by line in a coherent way before I signed, was on point about how long it would take, and was beyond helpful whe More

by colinherbrand
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Grant Bode
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 06, 2025 -

Volkswagen of Downtown Chicago responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

May 06, 2025

Their work was amazing but their customer service could have been better with me. Thanks More

by WNG4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Herberto Delgado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Tinoco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Szafraniec
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelia House
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alonzo Bass
5.0
This rating includes all reviews, with more weight given to recent reviews.
Grant Bode
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 06, 2025 -

Volkswagen of Downtown Chicago responded

At Volkswagen of Downtown Chicago, we strive to provide a client experience of 100%. On occasion, things don't go as planned, but we can't fix issues that we aren't aware of. So we would like to invite you to share your experience with us so we can pinpoint the issues that we need to work on, as well as the things that we got right. Please reach out at your earliest convenience so we can rectify the situation and work on eliminating the issues that you encountered. My name is Fred Borek, Service Manager of VW of downtown Chicago, and I can be reached at Fred.Borek@dtvwchicago.com or 312-628-4848. Thank you for your time!

May 05, 2025

Alonzo is very professional he walked me through the process of the scheduled maintenance that was due on my vehicle. He was very efficient in getting the problem I had with my vehicle resolved. More

by BEEMONO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fred Borek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alonzo Bass
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 05, 2025 -

Volkswagen of Downtown Chicago responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our Alonzo and our team, and we look forward to working with you again.

May 05, 2025

Friendly, fast, and terrific! ! Great place to bring your VW vehicle for service or sales More

by FordF150
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Zafiriou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Herberto Delgado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Tinoco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelia House
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fred Borek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alonzo Bass
5.0
This rating includes all reviews, with more weight given to recent reviews.
Grant Bode
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Boos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 05, 2025 -

Volkswagen of Downtown Chicago responded

Thanks for sharing your thoughts about your experience with Volkswagen of Downtown Chicago. We appreciate your business and hope to see you again soon!

May 03, 2025

Keion is one of the best to ever come across! He helped with my oil and brakes! Recommend future things to avoid any further problems ! Nice ,well spoken young man. I would definitely refer him More

by Char36839
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keion Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 03, 2025 -

Volkswagen of Downtown Chicago responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Volkswagen of Downtown Chicago to be a positive one. Please don't hesitate to reach out if you need anything else.

May 03, 2025

Nice environment because I wait during service. Wish could be just a little faster though. More

by ChitownJimmy
Recommend Dealer
Yes
Employees Worked With
Kelia House
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelia House
Report | Print
May 03, 2025 -

Volkswagen of Downtown Chicago responded

Hello Chitown Jimmy, We truly appreciate your business and sincerely apologize for the delay. We are continuously working to improve our processes and ensure a smoother experience for our clients. On your next visit, we are committed to providing an even better experience, and I’d be happy to personally assist in expediting the process for you. Please feel free to reach out or see me directly. Thank you again for your support—we genuinely appreciate it! Fred Borek 312.628.4848 Fred.borek@dtvwchicago.com

May 02, 2025

I was helped by Keion Carter he helped me find the best brakes for my vehicle and was quick, definitely taking my business back there. More

by Juancabello126
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keion Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 02, 2025 -

Volkswagen of Downtown Chicago responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Volkswagen of Downtown Chicago.

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