Volkswagen of Downtown Chicago - Service Center

I called to discuss a part. Cameron stough was very helpful and informative throughout the whole procedure and was upfront on the costs. In whole it was a great experience! Cameron stough was very helpful and informative throughout the whole procedure and was upfront on the costs. In whole it was a great experience! More

I just want to thank you Keion Carter for helping me with my purchase. I really appreciate you taking the time to answer any questions I had and directing me to what best fits my car. I look forward to purch my purchase. I really appreciate you taking the time to answer any questions I had and directing me to what best fits my car. I look forward to purchasing more services at Volkswagen, thanks for your service. More

Oil changes and recall repairs were done professionally. Alonso is a hoot. Very friendly. I appreciate the quick car wash. It was a while it wasn't available during construction. Kudos for the sparkling fla Alonso is a hoot. Very friendly. I appreciate the quick car wash. It was a while it wasn't available during construction. Kudos for the sparkling flavored water machine. Might go back for that alone. More

A Young man By the Name of Keion was a great help. He was patient and helped me explore the best options for my budget! Keep up the great work ! He was patient and helped me explore the best options for my budget! Keep up the great work ! More

Felt a bit pricey in terms of cost benefit for maintenance. The staff were great but the car wash could have been better maintenance. The staff were great but the car wash could have been better More

Kelia was the most helpful and accommodating service advisor I have ever worked with in my 27 years of leasing and owning VWs. She explained my services and bill so I could make the right decisions for advisor I have ever worked with in my 27 years of leasing and owning VWs. She explained my services and bill so I could make the right decisions for me, adjusted my bill with a supervisor, and handled a few accidental issues. She arranged transportation for me to and from the dealership and worked with me above and beyond with my schedule with regard to the loaner vehicle. I can’t recommend Kelia and the Downtown VW dealership highly enough! Thank you. More

Kelia was the most helpful, accommodating service advisor I have ever worked with in my 27 years of leasing and owning VWs. She informed me about all services, kept me updated, and arranged transportation to I have ever worked with in my 27 years of leasing and owning VWs. She informed me about all services, kept me updated, and arranged transportation to and from the dealership! Unbelievable! She worked with the supervisor to adjust my bill, and remedied a potential problem with a part that was accidentally broken in the process of temporarily returning it to me. She took care of everything with patience and professionalism. I can’t recommend Kelia and this dealership highly enough! Thank you! More

Kelia was unbelievably helpful and professional. She explained the bill, adjusted it with a supervisor, and addressed issues with a broken part and chipped paint in addition to my regular services. She explained the bill, adjusted it with a supervisor, and addressed issues with a broken part and chipped paint in addition to my regular services. She even arranged transportation to and from the dealership for me! In my 27 years of leasing and owning VWs, I’ve never experienced better customer service! I can’t recommend Kelia and Downtown VW highly enough. More

Mohammed was very helpful! He was kind and knowledgeable, didn’t feel rushed. I absolutely recommend! He was kind and knowledgeable, didn’t feel rushed. I absolutely recommend! More

Simple oil change/inspection, it was done to my satisfaction and with good service from the SA, happy there was no upsell this time, but noticed the 'shop charge' after leaving, which bummed me out satisfaction and with good service from the SA, happy there was no upsell this time, but noticed the 'shop charge' after leaving, which bummed me out a bit More