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Volkswagen of Downtown Chicago - Service Center
Chicago, IL
1,336 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,336 Reviews of Volkswagen of Downtown Chicago - Service Center
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Verified Customer
Helpful May 22, 2024
Very pleased -service manager Mike Szafraniec was very thorough and helpful. If your VW needs service this is the place to go. thorough and helpful. If your VW needs service this is the place to go. More
by METALSMAN
Employees Worked With
May 22, 2024
The dealership was very clean the staff was absolutely accommodating and very helpful, will most certainly keep coming back accommodating and very helpful, will most certainly keep coming back More
by LUKESZAFRANIEC
Employees Worked With
May 19, 2024
This was my first visit with Volkswagen and the service was great and Mike was absolutely fantastic. I would recommend this location to friends and family. was great and Mike was absolutely fantastic. I would recommend this location to friends and family. More
by LILLIAN_PENA
Employees Worked With
May 18, 2024
Convenient location in Chicago and polite staff are a great asset to this dealership. The break room and atmosphere were also welcoming and clean great asset to this dealership. The break room and atmosphere were also welcoming and clean More
by Djsilva
Employees Worked With
May 17, 2024
Need more mechanics. So the customer service can give a more exact time frame for work being done. The online service schedule doesn't seem to work properly. So the customer service can give a more exact time frame for work being done. The online service schedule doesn't seem to work properly. More
by BESACT1339
Employees Worked With
May 17, 2024
I came in because the light bulb over licence plate was out and indicator light present.. I paid $425 to run diagnostic and replace bulbs. But socket needs changed and then they wanted another $375 to f out and indicator light present.. I paid $425 to run diagnostic and replace bulbs. But socket needs changed and then they wanted another $375 to finish job. Herberto was kind enough to say that they would finish the job forfeiting the $375 after I said I can't justify $800 for this repair...just so expensive. I don't love the text for approval, prefer someone call and let me know details. Appreciated the wash and vacuum. More
by SUEFUERST1
Employees Worked With
May 16, 2024
I found a bag of empty cans of alcoholic sparkling water in the trunk of my car, obviously left by the people working on my car. That says it all about the quality of work done at this dealership. in the trunk of my car, obviously left by the people working on my car. That says it all about the quality of work done at this dealership. More
by hiltimer
Employees Worked With
May 16, 2024
Great service and super friendly staff, they help with all of your doubts and questions providing the best for you and your car. all of your doubts and questions providing the best for you and your car. More
by oswac99
Employees Worked With
May 12, 2024
Luis was extremely helpful and thorough. He went above and beyond in communication and assistance and was always very friendly. Costa was excellent as well, even reopening to accept my car a He went above and beyond in communication and assistance and was always very friendly. Costa was excellent as well, even reopening to accept my car after I dropped it off late. Very professional and friendly staff More
by ALEX_FRIGO
