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Volkswagen of Downtown Chicago - Service Center

Chicago, IL

4.2
1,621 Reviews
Call Service Center (312) 614-0196

1,621 Reviews of Volkswagen of Downtown Chicago - Service Center

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December 24, 2022

I love VW of Downtown Chicago! You guys really take care of your customers! Service Advisor Adam Khamsot is the best! My VW Passat would thank you if it could! More

by SolaO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Khamsot
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Dec 27, 2022 -

Volkswagen of Downtown Chicago responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

December 19, 2022

Newly purchased used car immediately had issues, but Randy and co. worked to resolve them. More

by James
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angie Berg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Randy(?) the Service dept manager. , Neil Lariosa
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Dec 19, 2022 -

Volkswagen of Downtown Chicago responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, James, and it's great to hear about your excellent experience here at Volkswagen of Downtown Chicago.

December 16, 2022

Have been going to Volkswagon for years to get my car serviced. Great team and will try to do whatever they can to fix your car without breaking the bank. More

by ELLEN.R.LOGUE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Herberto Delgado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam Khamsot
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Dec 17, 2022 -

Volkswagen of Downtown Chicago responded

Thank you for choosing us over the years. It has been a pleasure serving you, Ellen. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Volkswagen of Downtown Chicago; we look forward to having you as one of our valued customers for many more years to come.

December 16, 2022

Volkswagen of Downtown Chicago is my go to dealership for service. The service advisors are courteous, professional and very knowledgeable. They always take time to explain your service needs in easy to u More

by STEFONALREED
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Herberto Delgado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Szafraniec
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam Khamsot, Miguel Meza
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Dec 17, 2022 -

Volkswagen of Downtown Chicago responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

December 16, 2022

The oil change was 3 hours, 👎 nope! I had an appointment and they racked up an estimate for repairs at $3,000. More

by OPHELIAMITCHELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Adam Khamsot
Report | Print
Dec 17, 2022 -

Volkswagen of Downtown Chicago responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please reach out to Vale Barrera 312-628-4848

December 08, 2022

Scheduling is easy. Service is top quality. Miguel and staff are great. Thank you very much. More

by AFIELEK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Miguel Meza
Report | Print
Dec 08, 2022 -

Volkswagen of Downtown Chicago responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Miguel and our team here at Volkswagen of Downtown Chicago.

December 04, 2022

Wonderful service staff . High concern about customers needs. High level of complete service with attention to details. More

by ALIALWARDI1957
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Khamsot
Report | Print
Dec 04, 2022 -

Volkswagen of Downtown Chicago responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Volkswagen of Downtown Chicago to be a positive one. Please don't hesitate to reach out if you need anything else.

Dec 05, 2022 -

ALIALWARDI1957 responded

Thank you VW of DTC and keep it up.

Dec 05, 2022 -

ALIALWARDI1957 responded

Thank you VW of DTC and keep it up.

December 02, 2022

Great staff great experience. Mike, Matt, Angie and everyone there is awesome. Would recommend to anyone More

by Mmeza
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angie Berg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Zafiriou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Szafraniec
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shaun Scriven
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julian Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam Khamsot, Miguel Meza, Mark Newton, Matt Kutyna, Neil Lariosa
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Dec 04, 2022 -

Volkswagen of Downtown Chicago responded

Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Volkswagen of Downtown Chicago. We look forward to having you as one of our valued customers for many more years to come!

December 01, 2022

Scheduling easy + available times convenient; staff efficient; thought pricing for requested optional repair a bit pricey; declined that service for now. More

by crcunov
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Miguel Meza
Report | Print
Dec 02, 2022 -

Volkswagen of Downtown Chicago responded

Thanks for sharing about your experience with Volkswagen of Downtown Chicago. We appreciate your business and hope to see you again soon!

December 01, 2022

Excellent servicio y el personal muy amables y rapido el trabajo muy convenientece la localidad. More

by ADRIANAQUINTANA699
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Tinoco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 02, 2022 -

Volkswagen of Downtown Chicago responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Volkswagen of Downtown Chicago.

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