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Volkswagen of Downtown Chicago - Service Center

Chicago, IL

4.2
1,621 Reviews
Call Service Center (312) 614-0196

1,621 Reviews of Volkswagen of Downtown Chicago - Service Center

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July 14, 2022

The service rep kept me informed every step of the way. The dealership could be better organized when delivering the car after service-wait time to pickup car was nearly 30 minutes. More

by POCMAO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Tinoco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 16, 2022 -

Volkswagen of Downtown Chicago responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Volkswagen of Downtown Chicago, we look forward to having you as one of our valued customers for many more years to come!

July 09, 2022

Berto was very helpful and kept me up to date on the progress of my vehicle! More

by TBERRY3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Herberto Delgado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Tinoco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Szafraniec
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam Khamsot, Miguel Meza, Jaymi Garcia
Report | Print
Jul 10, 2022 -

Volkswagen of Downtown Chicago responded

We are very happy to hear Herberto and our team provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

July 04, 2022

The car was ready when needed and work cost a little less than expected so yay More

by ABSINTHIUM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Szafraniec
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 05, 2022 -

Volkswagen of Downtown Chicago responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

June 30, 2022

Service rep kept us posted on car’s repairs. That this VW repair shop is one of the best in the country gave us comfort and confidence in the work done. More

by J.ANTONATOS
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Adam Khamsot
Report | Print
Jun 30, 2022 -

Volkswagen of Downtown Chicago responded

We appreciate your business and our team looks forward to serving you again soon!

June 24, 2022

Great customer service and love the labor car runs better than ever excellent service and we be returning More

by CHRISTOPHER4640
Customer Service
Quality Of Work
Price
Recommend Dealer
Yes
Employees Worked With
Adam Khamsot
Report | Print
Jun 27, 2022 -

Volkswagen of Downtown Chicago responded

Thank you for choosing Volkswagen of Downtown Chicago, Christopher, your feedback and rating mean a lot to us. We're glad we were able to help, and we look forward to seeing you again!

Jun 27, 2022 -

CHRISTOPHER4640 responded

Thank you

June 24, 2022

Thank you so much for taking cater of me and my family. Volkswagen of Chicago never disappoints! Great service in a timely manner! More

by glondono007
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Herberto Delgado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Tinoco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Miguel Meza, Jaymi Garcia
Report | Print
Jun 27, 2022 -

Volkswagen of Downtown Chicago responded

Thanks for sharing your thoughts about your experience with Volkswagen of Downtown Chicago. We appreciate your business and hope to see you again soon!

June 23, 2022

Miguel was very knowledgeable and helpful. As usual I had an excellent experience. Thank you More

by TCENGLISH3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Miguel Meza
Report | Print
Jun 24, 2022 -

Volkswagen of Downtown Chicago responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with Miguel to be a positive one at Volkswagen of Downtown Chicago. Please don't hesitate to reach out if you need anything else.

June 23, 2022

I've only been here for service and maintenance. Always had a good experience. Service advisor Adam is the best! More

by LTMICHAEL43
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Khamsot
Report | Print
Jun 24, 2022 -

Volkswagen of Downtown Chicago responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

June 22, 2022

The only problem was the construction going on. I know the next service, will be more comfortable waiting. More

by dellskingan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Miguel Meza
Report | Print
Jun 22, 2022 -

Volkswagen of Downtown Chicago responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Volkswagen of Downtown Chicago.

June 16, 2022

My Worst Nightmare. Nothing was Fixed. Spent 2 Saturdays All day and the managers Lied About the Vehicle Being Fixed. More

by ayalasaucedo
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jaymi Garcia, Mark Newton, Matt Kutyna, Fernando Castaneda, Jon Fusha
Report | Print
Jun 23, 2022 -

Volkswagen of Downtown Chicago responded

We're sorry to hear about your experience, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact Bill Dolan 312-628-4848. Thank you!

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