Volkswagen of Downtown Chicago - Service Center

There was a slight hiccup with my scheduling and it wasn’t showing in the system; however, when I showed up and it wasn’t reflecting I had an appointment, they still saw me. Customer service is their s wasn’t showing in the system; however, when I showed up and it wasn’t reflecting I had an appointment, they still saw me. Customer service is their specialty. More

Miguel had worked it all out for me and make sure I got a loaner. loaner. More

Mike handled everything for me and was professional from start to end. Even when I was frustrated. Thanks mike! start to end. Even when I was frustrated. Thanks mike! More

Super pleased. Fast and efficient service. Got a free lyft ride from and to my appointment while my car was in the shop. Thank You! lyft ride from and to my appointment while my car was in the shop. Thank You! More

Miguel at service was great and very helpful. I only bring my VW PASSAT to VW of Downtown Chicago because of Miguel. I by pass 3 other VW dealerships because I’m tired of there BS Lies. bring my VW PASSAT to VW of Downtown Chicago because of Miguel. I by pass 3 other VW dealerships because I’m tired of there BS Lies. More

Excellent service and great mechanics very knowledgeable Mile boos and Val or the best in the business Mile boos and Val or the best in the business More

When The letter I received said it work take an hour, then I was quoted three and then it took five and half there is no way I would ever recommend coming here. Beyond that, offering to send me home over then I was quoted three and then it took five and half there is no way I would ever recommend coming here. Beyond that, offering to send me home over and over with a lyft so that I can sit in traffic for over and hour with no definitive time I need to come back isn’t as helpful as your staff seems to think it is. I also don’t appreciate the near 10 phone calls I have received about this, the inability to fix any of the issues I actually had with the car and the incessant emails about doing this survey. Absolutely maddening. More

Customer service managers are outstanding - super friendly, knowledgable, and accomodating. However, docking a star because cars get backed up - Took me 30 minutes to drop off car and waited 20 minu friendly, knowledgable, and accomodating. However, docking a star because cars get backed up - Took me 30 minutes to drop off car and waited 20 minutes to wait for car to come down. More

Mike Szafraniec was fantastic. He listened to what I wanted to have done to my car and laid out all the options that I had available to me because I had leased my VW from this dealer two years ago. The wanted to have done to my car and laid out all the options that I had available to me because I had leased my VW from this dealer two years ago. The result was I got just want I wanted/needed and the car is now in tip-top shape. Well Done Mike! More

Luis is an excellent service manager. He took care of everything as far as I know, quickly and competently. And the entire service-manager staff is great -- they work well together. everything as far as I know, quickly and competently. And the entire service-manager staff is great -- they work well together. More