Volkswagen of Downtown Chicago - Service Center

Luis is an excellent service manager. He took care of everything as far as I know, quickly and competently. And the entire service-manager staff is great -- they work well together. everything as far as I know, quickly and competently. And the entire service-manager staff is great -- they work well together. More

The service is very good Everything was explained prior to the drop off and service completed on time without delay. to the drop off and service completed on time without delay. More

The service was excellent! Kudos to Mike Szafraniec for going the extra mile and thoroughly explaining all that was involved with my service and arranging my transportation, all the while being pleasant & going the extra mile and thoroughly explaining all that was involved with my service and arranging my transportation, all the while being pleasant & friendly. We have so many choices about where to get our car serviced & thanks to Mike’s great customer service, I’ll definitely be back. More

Luis is wonderful to work with! He does a wonderful job and I appreciate all of his assistance with the service of my vehicle! Thanks Luis!! and I appreciate all of his assistance with the service of my vehicle! Thanks Luis!! More

My car went in twice and the problem was still not resolved. I would still recommend them it just depends on what issues you are having. resolved. I would still recommend them it just depends on what issues you are having. More

This location needs to work out a better system of getting cars to their owners when servicing is finished. It was already bad enough that this was my 4th recall, which is an inconvenience as it is. B getting cars to their owners when servicing is finished. It was already bad enough that this was my 4th recall, which is an inconvenience as it is. But to confirm that I was on my way to the svc center, only to arrive and have to wait an additional 30-40 min for my car is an imposition that I refuse to experience again. I had to ASK where my car was, and that was after a long wait, which is bad enough. The third time I had to go back to ask is beyond unacceptable. This is exactly why I get all of my car repairs done at a local body shop. Never coming back to this location again. More

I needed to replace the vaacum pump on my car, but I kept putting it off because of the cost. When I decided to get it repaired they scheduled an appointment for me immediately to fix the problem. No more oi putting it off because of the cost. When I decided to get it repaired they scheduled an appointment for me immediately to fix the problem. No more oil leak. More

Everything about this location is the best . From the customer services from the services was well explained and great. Also the fact they help u with a Lyft is the game changer ! customer services from the services was well explained and great. Also the fact they help u with a Lyft is the game changer ! More

I had a good experience, no issues during my visit & everyone was very helpful. Got my service done with a reasonable time & got a nice car wash. Will be coming back here ! everyone was very helpful. Got my service done with a reasonable time & got a nice car wash. Will be coming back here ! More

Would recommend this dealer service department, I had Adam as a service advisor and he was very helpful and accommodating when I brought in my vehicle. Adam as a service advisor and he was very helpful and accommodating when I brought in my vehicle. More