Volkswagen of Downtown Chicago - Service Center

Give a lot of run around for the last 10months. My car have been in and out of their shop for the last 10 months and my car has not been fixed.. have been in and out of their shop for the last 10 months and my car has not been fixed.. More

Awesome service Great Service manager Bill DolanAnd Awesome service Great Service manager Bill Dolan And excellent training his staff. The service team was well organized and Prepared for the visi Awesome service Great Service manager Bill Dolan And excellent training his staff. The service team was well organized and Prepared for the visit. #1 rated More

Was in for oil change had 9am appointment drove in and waited 15 minutes before anyone acknowledge I was there then was told car would be ready after noon around 1pm I call at 1:30 and its still not ready waited 15 minutes before anyone acknowledge I was there then was told car would be ready after noon around 1pm I call at 1:30 and its still not ready maybe 4pm I was told I get there at 4:30 and still wait for Adam to help he sees me and walks off and doesnt return another rep Miguel ended up helping while I wait another 30 minutes for my car to come down that was supposedly ready. Bad experience wont return. More

Great service department; Miguel kept me well informed. Shuttle service greatly appreciated. Repair was prompt once the part arrived. Would recommend this dealership to anyone interested in a VW or Honda. Shuttle service greatly appreciated. Repair was prompt once the part arrived. Would recommend this dealership to anyone interested in a VW or Honda. More

Jaymi , my service adviser, was very friendly and professional. She was very calming and attentive to my questions and concerns. Her follow up texts and phone calls were appreciated. professional. She was very calming and attentive to my questions and concerns. Her follow up texts and phone calls were appreciated. More

Bill was very friendly and accommodating. When there was a problem with the service department he went above and beyond to remedy the situation. I will be returning here for all my car services. a problem with the service department he went above and beyond to remedy the situation. I will be returning here for all my car services. More

Awesome Service Dept!! Was in an out earlier than expected! My Atlas was Cleaned up and waiting for me. Always happy to stop bye the Dealer. Top notch Dealer!! Mike Z GM stopped by to make sure ever expected! My Atlas was Cleaned up and waiting for me. Always happy to stop bye the Dealer. Top notch Dealer!! Mike Z GM stopped by to make sure everything was going well!! Thanks to everyone who helped get my 2021 Atlas back on the road. More

Preston, Shaun, and Bill were amazing in assisting me when purchasing my new Atlas Cross Sport along with help assisting immediately with any issues with the vehicle. when purchasing my new Atlas Cross Sport along with help assisting immediately with any issues with the vehicle. More

My personal items were taken out of my glove box. Very saddened and disappointed. Unprofessional and the manager BILL never did call me back. My belongings should never have been touched or taken. saddened and disappointed. Unprofessional and the manager BILL never did call me back. My belongings should never have been touched or taken. More

Luis and Adam took great care of me. They explained all Luis and Adam took great care of me. They explained all the work done to my car, and what service I would need next. They were courteous and professi Luis and Adam took great care of me. They explained all the work done to my car, and what service I would need next. They were courteous and professional. More