The Manager Fred Ward is very contradicting, , a sweet talker, manipulative and overall very unprofessional. Initially,we walked in to turn in my leased vehicle. We already got the inspection done and the quote and knew our numbers through VW Credit. We honestly weren’t even considering getting into another car because of the bad experience we had at the Murrieta VW where we also got taken advantage of. It’s fair to say we had a pretty bad taste in our mouth.
We sat down with Fred Ward and Gary Wells, who seemed to be very transparent at first and very convincing by being very empathetic and understanding of what brought us in initially. When I leased my car 3 years ago, Amanda White who used to work there took advantage and never applied the extra 35000 miles I requested, and added a window tint when it was supposed to be added for free. Apparently dealerships are known to do this to cushion their commission. I reached out to VW numerous times during my lease to set up an appointment for my free tint and I got the constant runaround. After numerous attempts to reach them, they avoided me. It felt off, so of course I double checked everything and realized I was charged for an actual tint. I tried to sort the matter with Vw but was told there was nothing they can do.
Fred offers to buy the car for 10k when the car payout was a little over 11k with a rebate of 500. Sounds great at first right? We would soak up a little over 1k and get into a new car with payments under 500. WRONG. We did our homework prior and had been taken advantage of twice. We knew how to properly calculate the numbers regardless of their alternative motives. We asked what’s the actual deal added to that and Fred said the rebate of 500 was the refund for the tint for the new deal he was offering. We asked for a full refund for the tint which he said he would make happen as long as it all checks out, not for you to claim the rebate was the refund, which is wrong. Fred charged $14, 574 as the trade buyout instead of the 11k he discussed during our breakdown.
We’ve yet seen the due bill for the tint that he claims had an expiration date of 30 days. We saw a paper for 5 seconds before he piled more papers on it. We decide to not go through with the numbers he proposed because it was obvious they were screwing us over and suddenly the demeanor changed. He became irritable, very defensive, and honestly made it impossible. He also initially claimed if we don’t agree on a deal, “no hard feelings.” Also, the liability forms we needed to sign after turning the car in...he responded, “technically I don’t owe you guys anything,” I made it clear we weren’t leaving until we got a receipt and I signed the final turn in paper. He finally gave us the papers. 2 emails. 3 calls to the dealership. Text messages between Gary Wells and all we keep getting is the runaround. “He’s in a meeting.” “He’s not in today.” Through the text messages between Gary Wells, he says he will speak to Fred and then after following up we hear nothing. We finally reach Gary Wells who denies ever speaking to Fred and decided to claim we weren’t speaking to him and that after a few messages it was Chris Kelley who took over the conversation. If that was the truth, why did that person never introduce himself in the messages as Chris...We will call back Monday since he’s coincidentally not in the office. Fred promised us he would have this all figured out the next day at 8am. By Monday, it will have been 5 days.
It should not be this difficult to get professional assistance over a matter that is clearly the dealerships fault. It’s clear we probably won’t get the refund because of how they’ve been dealing with this situation. Please take this review seriously. All in all, the new car lease they tried to get us in, with the manipulated numbers, they still were charging us for the car over mileage which was actually 1k over what Vw Credit quoted us. Mind, VW credit said if we get into a new car, all fees and over mileage were to be waived. Shame on you.
DO BETTER because it’s clear you don’t deserve the title of a Manager since you can’t handle the simple responsibilities of treating valued customers who were advantage of since the start. Fred claimed he worked during the time Amanda White did and reassured us we would be taken care of . Taken care of through manipulation and fakeness is more like it. Gary was clearly playing both side during this.