Volkswagen of Garden Grove

I did not plan to leave an additional comment, but the dealership's response requires clarification. I received an offer of $33,400 for my vehicle through the Bidbus auction platform. When I arrived at t dealership's response requires clarification. I received an offer of $33,400 for my vehicle through the Bidbus auction platform. When I arrived at the dealership to complete the transaction, that offer was reduced to approximately $30,000. After further discussions, I proceeded with the sale — at a price lower than what was initially agreed upon — based on the dealership's representations regarding payment. I was told my check would be available on the 17th. Relying on that promise, I turned over my vehicle. When I followed up, I was informed the dealership would not release the check because they were still waiting for the title — a condition that was never clearly communicated before I handed over my car. What made this worse is that by this point, the dealership had already sold my vehicle to another buyer while continuing to withhold my payment. I eventually received my check — without the dealership ever having received the title — which directly contradicts the reason they gave for the delay and raises serious questions about whether that explanation was ever valid. The dealership's response here did not address a single one of these facts. Instead, it commented on me personally, which I found unprofessional and telling. If you are considering selling your vehicle, protect yourself. Get the final offer, payment date, and every condition for releasing your check in writing before handing over your keys. Compare offers with other dealers. And based on my experience, I would also caution anyone using Bidbus to thoroughly vet the winning dealership before completing any transaction — the auction platform connects you to the dealer, but once your car is in their possession, you are on your own. Do not let passive acceptance cost you your assets. More

I sold my vehicle to Volkswagen of Garden Grove through the Bidbus auction platform. The initial offer was $33,400. When I arrived to complete the transaction, that offer was reduced to approximately $30,0 the Bidbus auction platform. The initial offer was $33,400. When I arrived to complete the transaction, that offer was reduced to approximately $30,000. I proceeded with the sale based on their representations about payment. I was told my check would be available on the 17th. I turned over my vehicle relying on that promise. When I followed up, I was told the check would not be released because they were still waiting for the title — a condition never communicated before I handed over my car. By that point they had already sold my vehicle to another buyer while continuing to withhold my payment. I eventually received my check without them ever having received the title — directly contradicting the reason given for the delay. When I raised these concerns publicly, the dealership's responses did not address a single fact. Instead they commented on me personally, which I found unprofessible and telling. If you are selling your vehicle here, get the final offer, payment date, and every condition for releasing your check in writing before handing over your keys. And thoroughly vet any dealership before completing a transaction through Bidbus — once your car is in their possession, you are on your own. More

$250 for wrong diagnosis, refused refund; second mechanic fixed simple doorlock issue won’t return. fixed simple doorlock issue won’t return. More

I had a fantastic experience buying my car from Carlos. He was incredibly professional and never made me feel pressured to make a decision. He took the time to answer all my questions and made the entire p He was incredibly professional and never made me feel pressured to make a decision. He took the time to answer all my questions and made the entire process seamless. If you’re looking for someone who is honest and easy to work with, go see Carlos! More

Very friendly, helpful, and approachable. If I ended up in a VW, I would have 100% bought from him. If I ended up in a VW, I would have 100% bought from him. More

Service department is the worst. Been a week no word on my car. Never again. Been a week no word on my car. Never again. More

Volkswagen of Garden Grove has very personable people. It was easy to work with them, They were not pushy . Dealing with Chris was easy. Finance department did the paperwork fast . Greate experience recom It was easy to work with them, They were not pushy . Dealing with Chris was easy. Finance department did the paperwork fast . Greate experience recommend them to anyone who is looking for a car. More

Very personable people at Volkswagen of Garden Grove. Chris Kelley was really awesome and a real person not a pushy salesman. The finance team was also very easy to work with and was able to execute my c Chris Kelley was really awesome and a real person not a pushy salesman. The finance team was also very easy to work with and was able to execute my car purchase in a timely manner without a lot of fuss. More

Dealing with Chris was a great experience. The entire staff was very helpful informative, they made sure to take their time provide me with all the information and make sure that I was comfort The entire staff was very helpful informative, they made sure to take their time provide me with all the information and make sure that I was comfortable with all the decisions and they gave me all my options. Great experience overall I would definitely recommend anyone looking for a new vehicle to go to them. More

This is my second car lease that I did with Chris! He takes the time to help you with every possible detail. He takes the time to help you with every possible detail. More