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Volkswagen of Lee's Summit
Lee's Summit, MO
359 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 359 reviews
March 05, 2023
We had an excellent experience with Felicia. She answered all of our questions and assisted with negotiations as needed. We feel we got a fair trade in value as well. Giving a 4 instead of a She answered all of our questions and assisted with negotiations as needed. We feel we got a fair trade in value as well. Giving a 4 instead of a 5 due to what felt like an extremely long wait for the finance paperwork. We had our decision made and initial paperwork done in about an hour and a half but waited 2.5 hours just to get to our turn to finish paperwork. This was a 5 hour process in total. We left feeling frustrated, but we do love our new Atlas and are very grateful for Felicia’s excellent service! More
by KDZ
Employees Worked With
Felicia
Helpful January 23, 2023
Would give 0 stars if I could. AVOID them, terrible place. The lack of communication and knowledge there is unreal. Looking into flat out selling our car or trading with another de AVOID them, terrible place. The lack of communication and knowledge there is unreal. Looking into flat out selling our car or trading with another dealer as we want no further business with them. They are not properly trained. We traded our vehicle in August and have been waiting for a refund check we were told we would get. Everytime my husband called he would either not get an answer or an "I don't know"... Today after I had to call, someone finally said the refund was SUPPOSEDLY applied directly towards our payoff amount. How could you close on a deal and not tell us that, and actually tell us something completely opposite of that? Woman on the phone today was rude and didn't care about the issue. Told me to call Volkswagen Credit directly. More
by mb31594
Employees Worked With
Lacey Johnston, Anthony Woodruff
January 23, 2023
Our sales person was very attentive and eager. For any questions that she couldn't answer she found someone who knew the answer. She was very friendly and facilities the full process. For any questions that she couldn't answer she found someone who knew the answer. She was very friendly and facilities the full process. More
by alaskalil
Employees Worked With
Felicia and Drew (in Finance -his name may be wrong), Steve Fikki
December 20, 2022
Very nice and friendly really try to please the customer. I have referred a few of my family members to a sales person by the name of Noah Goodwin, he has went above and beyond to fit them in just the right I have referred a few of my family members to a sales person by the name of Noah Goodwin, he has went above and beyond to fit them in just the right car. They have came back and told me how he knows his stuff and they felt like he truly was being honest with them on the questions they asked. More
by elwoltj
Employees Worked With
Noah Goodwin
December 11, 2022
I purchased a 2023 VW Atlas from Jonathan Moreno-Gonzalez. I have been looking for a Atlas for a few months now, I wasn't able to find the color combinations that I was looking for, Jonathan Moreno-Gonzalez. I have been looking for a Atlas for a few months now, I wasn't able to find the color combinations that I was looking for, Jonathan was patient and understanding he listened to my wants and needs in a vehicle and was able to find me the perfect SUV for me and my family very much thanks to him and everyone that help me with my purchase. More
by reddyboo16
Employees Worked With
Jonathan Moreno-Gonzalez
November 30, 2022
This was the first dealership I actually enjoyed working with. When they say "they're not like the traditional dealership" they mean it! Maximas my salesperson, he was laid back and not pushy at all. Super with. When they say "they're not like the traditional dealership" they mean it! Maximas my salesperson, he was laid back and not pushy at all. Super informative and really helped us out. Great Experience! Will be sending my family over to VW Lees Summit!! More
by Jakob Blake
Employees Worked With
Aaron and Matt Ottoson and Maximas, Lacey Johnston, Steve Fikki, Andres Ozorio, Josh Van Dyke
November 30, 2022
Lack of response and transparency. I literally was ghosted by the sales team after completing a credit app I have a 780 Credit score. Requesting trade in value supplied pictures and I literally was ghosted by the sales team after completing a credit app I have a 780 Credit score. Requesting trade in value supplied pictures and ViN. They never provided price payment estimate or trade in. Not sure why I would spend my team with this amateur hour. Last purchase was from baron bmw and purchased 3 cars and had a great experience. Bought an ID.4 for my wife from Molle VW great experience. The sales manager Josh tried some amateur sales technique on the 29th that any proposal would change because this was end of month and deal was today only. It was the 29th the month had another day! Stupid car salesman pressure techniques are ridiculous and what a fail. All I asked for was a what was a lease estimate or purchase estimate and trade in estimate before I come to The dealership. I never received anything. I'm not sure why I would waste my time to come in in when they can't share the simplest of info. Truly amazing. I have purchased well over 30 cars over the past 35 years and truly the worst experience! More
by MG
Employees Worked With
Josh Van Dyke
November 22, 2022
This is the worst dealership ever please away from this dealership. I brought a brand new 2023 atlas cross sport. Ever since purchase I’ve had issue. Dealership communication is terrible and they won’t fix dealership. I brought a brand new 2023 atlas cross sport. Ever since purchase I’ve had issue. Dealership communication is terrible and they won’t fix my car even thought it 3 weeks old. They keep telling me it going to take maybe two weeks for a part but it could also take 4-6 months for a part they don’t know. They also are not sure of this part will even fix the issue. Mind you this is a brand new car there should be anything wrong with it at all. Please stay away from this company at all cost. More
by DontbuyfromVWLS
Employees Worked With
Sheryl, Yankee, Steve Fikki
October 09, 2022
I brought my car in for routine service, and left with something wrong. A loud song. The kid that worked on it told me Jesus loves me and said nothing was wrong with it. It still makes the sound and I hav something wrong. A loud song. The kid that worked on it told me Jesus loves me and said nothing was wrong with it. It still makes the sound and I have to a VW dealer up north so they can fix it. Don’t go there. More
by amber
Employees Worked With
Lacey Johnston
