Volkswagen of Lee's Summit

Awesome customer service. Absolutely great service. I couldn't ask for any better treatment from the moment I walked in to inquire about a new car to the first service experie Absolutely great service. I couldn't ask for any better treatment from the moment I walked in to inquire about a new car to the first service experience. I have owned Mercedes in the past and loved their customer service. I can say that the folks at Volkswagen made me feel just as good as I did with my Mercedes experience. Awesome people. Can't say enough about the care and attention that I received. Looking forward to a continued great experience. Thanks everyone! More

Excellent experience . We had a very good experience with the dealership and were treated great. We drove up from Wichita and we received very good service. . We had a very good experience with the dealership and were treated great. We drove up from Wichita and we received very good service. More

Very Good Kristina was awesome at helping me purchase my new Jetta..it had everything and more that I was looking for and the ride is smooth...I love my car! Sh Kristina was awesome at helping me purchase my new Jetta..it had everything and more that I was looking for and the ride is smooth...I love my car! She had a very good attitude and explained all the features thourghly..I recommend her to anyone who is looking for a new or used car! More

Great and easy, no hassle! It went really smooth the entire purchase. Amid Jones was great to work with, worked to get me what I wanted. FYI, Their used car sales manager is rac It went really smooth the entire purchase. Amid Jones was great to work with, worked to get me what I wanted. FYI, Their used car sales manager is racist though. More

Overpriced and not organized They have cars on the internet that are not on their lot when you call them they say it's here when you go down there they don't have it and try to se They have cars on the internet that are not on their lot when you call them they say it's here when you go down there they don't have it and try to sell you something else cars generally run 3000 to 4000 over retail that's right I said retail More

Are you scared? My wife took her TDI for service and was pleased with service department (and still is with service department.) Since we had been to 2016 Car Show I My wife took her TDI for service and was pleased with service department (and still is with service department.) Since we had been to 2016 Car Show I suggested she look at another VW--LSVW was having a 30% off sale. My wife phoned me and suggested I come out and see the beautiful cars. She made comment that the salesperson said the TDIs couldn't be licensed due to emissions issue and recent stop order on the diesels and the fix will be required. After hearing this I showed up. My wife then was basically dumped and ignored as now the salesperson decided I was the mark. After test driving several cars it was assumed I would buy. I then wanted to know more about not being able to license car. The new saying was they weren't sure if this was accurate. My wife made comment several times she just wanted numbers...something that never happened. I also asked several times to see the 2016 Jetta that was suppose to be about $13,000, of course this was never shown for they knew I wouldn't want it. The salesperson who was working with us was replaced by another person--the new one was the one who created things that wasn't accurate. My wife has received several phone calls and the dealership is now "blocked." I hate the fact they can't be trusted and wonder why they would want to do business this way. Highly disappointed and really question if VW will remain our car of choice. I would hope that basic honesty, ethics and listening/communication skills are needed to remain successful. Too bad Lee's Summit Volkswagen had failed on basic business principles. Buyer Beware. More

Outstanding!! Buying a car from VW Lee's Summit was superb. Loved their staff and my new car! I'll definitely recommend to my friends and family for all their car b Buying a car from VW Lee's Summit was superb. Loved their staff and my new car! I'll definitely recommend to my friends and family for all their car buying needs. More

Great Customer Service Working with Kristina was absolutely amazing. She really knew her stuff and helped me move in the right direction in purchasing my first brand new veh Working with Kristina was absolutely amazing. She really knew her stuff and helped me move in the right direction in purchasing my first brand new vehicle. More

DO NOT BUY FROM HERE! There are several reasons why I regret everyday from making the decision to buy here. Most importantly, they will lie to you often and detrimentally. There are several reasons why I regret everyday from making the decision to buy here. Most importantly, they will lie to you often and detrimentally. They are very good and very subtle about this process. I was never told that the vehicle I was purchasing had been in a wreck. The terms that I agreed to were not what I ended up signing for. The interest rate and monthly payments were not what I was told they would be. I also bought this vehicle briefly before the scandal happened and the value on my VW dropped dramatically. Now I am thousands of dollars upside down on it and paying more than I expected I would. The salesmen are cleverly aggressive and deceptive. Please let my experiences be a warning for you and do NOT buy from them. More

Steve Fikki was GREAT! Went into VW to buy my first car. I was nervous and didn't know where to begin plus I worried about my credit because I knew it wasn't the best. Stev Went into VW to buy my first car. I was nervous and didn't know where to begin plus I worried about my credit because I knew it wasn't the best. Steve was very patient and helped me out with getting a great car within my buget. He also have me great advice how to bring up my credit. He was very honest with me; I would recommend him and the VV Lee Summit dealership to everyone. You don't have to have perfect credit to buy a nice reliable car. More