Volkswagen of Moon Township

Very Bad Experience Walked-in to look at a vehicle I had been researching. I didn’t want to jump into anything just yet but felt pressured to make decision that same day Walked-in to look at a vehicle I had been researching. I didn’t want to jump into anything just yet but felt pressured to make decision that same day in order to get the deal. Turned out the pressure stemmed from trying to get the Sales person a Sale for the end of the month. Red Flag #1... these people are out for themselves not the customer... The dealership didn’t have the exact car I wanted and I was promised they would locate the exact car. I put down a same-day deposit to lock in the deal and was guaranteed a follow-up update on locating the car I wanted within the next 2 days. No call was ever made.. I was simply just curious about what was happening. By the end of day 2, I called and left a voicemail, which was never returned.. 2 days later, called again just to get an update, no return.. by call #3 I was being transferred AGAIN to a voicemail.. at this point, I was over it. These are the hardest people to get ahold of and I no longer wanted to do business with them. Very unorganized group of people and I suggest go elsewhere.. I ended up finding a better deal at another location and couldn’t be happier I didn’t buy a car at Day Apollo. The new dealership had amazing customer service and had zero pressure.. they located my exact car I wanted and kept me in the loop the entire buying experience. I never write bad reviews and found the need to in order to help the next customer to move on from this dealership! More

buy used truck From the time we walked into the door to the end we were treated very well. Starting with a greating from Alexa. She was great. From the time we walked into the door to the end we were treated very well. Starting with a greating from Alexa. She was great. More

VWCPO 2016 Passat SE Alexa and the dealership staff did an excellent job assisting me in locating just the right vehicle for a lease replacement. They had just acquired t Alexa and the dealership staff did an excellent job assisting me in locating just the right vehicle for a lease replacement. They had just acquired the vehicle I desired and did a quick job getting it certified and prepared for my pickup one week after my initial visit. They inspected and detailed the car along with installing four new tires. I would definitely recommend Alexa and the dealership for your vehicle needs. More

Amazing service. The experience that I received from Alexa at Day Volkswagen was hands down the best car buying experience ever. She was patient and answered any quest The experience that I received from Alexa at Day Volkswagen was hands down the best car buying experience ever. She was patient and answered any questions I had. Alexa even went as far as offering to bring the contract to my work for me to sign so I wouldn't miss out on the incentives that were expiring within a day or two. I would go back to this particular dealership and recommend to anyone looking into getting a Volkswagen. More

Professional staff, transparent and easy buying process. Such an easy process from start to finish; Thorough, patient, and cooperative. Excellent sales person and GM. Price of the car was fixed, which i was Such an easy process from start to finish; Thorough, patient, and cooperative. Excellent sales person and GM. Price of the car was fixed, which i was hoping yo get lowered, but it was a fair price. Only negative was the strong Interior smell from the products used to detail/clean. Overwhelming and stick to clothing. I am still airing it out. Overall, this was a great buy and was a stress free process. More

Buying Experience My 2019 Tiguan is the third vehicle I have purchased from this dealership. Alexa was so patient with me while showing me all of the tech features in My 2019 Tiguan is the third vehicle I have purchased from this dealership. Alexa was so patient with me while showing me all of the tech features in the car. Mike handled the finance quickly and efficiently without making me feel rushed. I will definitely recommend Day Appolo interested in a new vehicle. More

2019 Volkswagen Beetle puchase I had a great experience buying my car at Day Apollo. They were very helpful in guiding me through the buying experience and it was a smooth process I had a great experience buying my car at Day Apollo. They were very helpful in guiding me through the buying experience and it was a smooth process from beginning to end. James Failor was introduced as my sales representative and he was great! As a bonus, I'm all about supporting women and am really happy that the General Sales Manager is a woman. More

#1 Customer Service experience Alexa was so down to earth and relatable! I usually feel pressured from dealerships but she took all of the stress away! Love my purchase! Alexa was so down to earth and relatable! I usually feel pressured from dealerships but she took all of the stress away! Love my purchase! More

A very easy experience! My salesperson was Alexa. She was very knowledgeable, nice, and happy! I also had a few service issues that were handled in a prompt, efficient mann My salesperson was Alexa. She was very knowledgeable, nice, and happy! I also had a few service issues that were handled in a prompt, efficient manner. More

Didn't provide any where expectation. After speaking with the dealership for 3 days, I made the trip there to purchase their car. Not one time did they say or mention that I needed to make After speaking with the dealership for 3 days, I made the trip there to purchase their car. Not one time did they say or mention that I needed to make a down payment. I drove 45 miles at the time that had been previously designated as an appt. When I arrived I was greeted by a salesperson only to learn that they had taken a deposit on the car that I came to pay cash for. Totally unprofessional dealership. I definitely DO NOT RECCOMEND this dealership! More