Volkswagen of Nanuet

I am writing to share my recent experiences with the VW Nanuet Service Department in connection with the maintenance of my 2024 Volkswagen Tiguan. For my first oil change, I chose VW Nanuet due to its c Nanuet Service Department in connection with the maintenance of my 2024 Volkswagen Tiguan. For my first oil change, I chose VW Nanuet due to its convenient location near my workplace. I dropped off my vehicle on the morning of my scheduled appointment, and the service manager arranged a complimentary Lyft ride back to my office, which I greatly appreciated. I was told that once the service was complete, I would receive a call and a return Lyft ride would be provided. While the initial customer service seemed promising, I unfortunately never received a callback. After waiting for several hours, I began contacting the service department myself but was unable to get a clear update on the status of my vehicle. By 4:00 p.m., my coworkers had left for the day, and I had no alternate transportation. I ended up calling and paying for my own Lyft ride back to the dealership. Upon arrival, I discovered that my car had not been moved at all and the technicians were wrapping up for the day. I explained to the manager that I urgently needed to pick up my child from daycare. He was understanding and managed to locate one technician who was still available to complete the oil change. I remained patient and polite, and to his credit, the manager did everything he could to assist. The service was completed, and I was able to leave in time. He also offered 10% off my next visit for services not covered by VW’s complimentary maintenance program, which I appreciated. For my next oil change, I returned to the same dealership when my oil indicator light illuminated at approximately 35,000 miles. However, the experience was drastically different. The service advisor at the desk was dismissive and unprofessional. After checking the mileage, he pointed to a monitor listing the 20,000-mile service (tire rotation) and 30,000-mile service (brake inspection), and stated that since I had missed those, I was ineligible for a complimentary oil change. I explained that I had been informed by VW that oil changes would be covered, and this was only my second oil change. I also noted that no reminder sticker had been placed on my windshield during the prior visit, and I had received no follow-up communication such as a call, text, or email regarding upcoming service milestones. The advisor remained indifferent, and I left feeling frustrated and disappointed. As a result, I went to a local quick-lube shop and paid $150 out of pocket. Later, I contacted another VW dealership, which confirmed that at 35,000 miles I was still eligible for a complimentary oil change under VW’s maintenance plan. I want to emphasize that my first experience—though delayed—was handled with professionalism and care. The second visit, however, reflected a lack of customer service, poor communication, and misinformation about the warranty coverage. Additionally, there was no mention during my first appointment that I needed to return for services at 20,000 or 30,000 miles, which could have helped me avoid this situation entirely. More

Quick easy and convenient. Joshua and Wendy were great! Thank you so much for helping me out!! I love my VW! Joshua and Wendy were great! Thank you so much for helping me out!! I love my VW! More

I recently had an outstanding experience with Volkswagen of Nanuet that I just had to share! They not only provided me with a free oil change and tire rotation, but they also went above and beyond by pickin of Nanuet that I just had to share! They not only provided me with a free oil change and tire rotation, but they also went above and beyond by picking up my vehicle at no extra charge. Their customer service is exceptional, making the entire process seamless and stress-free. I couldn't be happier with the level of care and attention they provided. Highly recommend Volkswagen of Nanuet to anyone looking for top-notch service! More

Jashua was so patient and thoroughly explained all the options for my VW lease. He even drove me to drop off my rental. Even after the agreement he offered future assistance if I ever needed it. options for my VW lease. He even drove me to drop off my rental. Even after the agreement he offered future assistance if I ever needed it. More

Very bad experiences disappointed at your dealership never going again a 0 😡 no good Volkswagen never going again a 0 😡 no good Volkswagen More

Very friendly and helpful sales associates - did not feel pressured to buy before we were ready. Crystal was great! pressured to buy before we were ready. Crystal was great! More

Jashua is the best! Knowledgeable, patient, caring and above all - he won’t hard sell you into a car that is not right for you. He listens to your needs and wants and he Knowledgeable, patient, caring and above all - he won’t hard sell you into a car that is not right for you. He listens to your needs and wants and helps guide rather than sell. I HIGHLY recommend him! More

My experience was phenomenal Jashua is the go-to guy he is very patient and detailed this transaction went seamlessly smooth I will definitely recommend him to others, Cris.W says that 👍 is very patient and detailed this transaction went seamlessly smooth I will definitely recommend him to others, Cris.W says that 👍 More

Awesome experience from start to finish. Laid back atmosphere that leaves you feeling like “Family”. Ask for Jashua! Laid back atmosphere that leaves you feeling like “Family”. Ask for Jashua! More

Clean,friendly, and efficient. I waited for my vehicle and there was a short turnaround . I waited for my vehicle and there was a short turnaround . More