Volkswagen of Naples

Easy, professional experience in buying my Volkswagon. Our experience with the sales person was a great one. He was professional and knowledgeable. I haven't purchased a new car in a while, and this was Our experience with the sales person was a great one. He was professional and knowledgeable. I haven't purchased a new car in a while, and this was a very easy experience. I would definitely recommend this dealership More

Love my car Alec was fantastic on the vehicle I was looking at. Very knowledgeable. I will recommend friends and family to him and this dealership. Everyone the Alec was fantastic on the vehicle I was looking at. Very knowledgeable. I will recommend friends and family to him and this dealership. Everyone there was very friendly. More

Awesome! Hands down most professional and well organized dealership! All of the CPO VWs were well worth the look and as advertised. I worked with jacob and he Hands down most professional and well organized dealership! All of the CPO VWs were well worth the look and as advertised. I worked with jacob and he was extremely professional and knowledgeable of everything i needed to know, you can tell when you step on the lot and look at the quality of vehicles on the lot, that it is a extremely well run dealership and that you will recieve the type of treatment that the cars on the lot do. More

Superior Service I Purchased a 2018 Tiguan yesterday and couldn’t be happier with the vehicle and the service received at Naples VW. Every person I came in contact wi I Purchased a 2018 Tiguan yesterday and couldn’t be happier with the vehicle and the service received at Naples VW. Every person I came in contact with from start to finish of the transaction was friendly and extremely helpful. Juanpi was my salesman and he help me find the car of my dreams. He was very thorough in covering all the features of not only the car i ended up purchasing, but also the other car options I was considering. He was able to answer all my questions and made sure I was happy with the final decision. Chuck and Keith did a great job securing a reasonable deal for my trade in and purchase as well as financing options for me. The finance manager, Keith, was extremely kind and knowledgeable and truly a pleasure to work with. I would definitely recommend this dealership. More

Above and beyond My first interaction with the dealership was not great. But the events that fallowed after left me very impressed. Not only did the GM mickey joy apol My first interaction with the dealership was not great. But the events that fallowed after left me very impressed. Not only did the GM mickey joy apologized about my first incident but went above and beyond to give them a second chance so much that it left me wondering whether i spoke to a different dealership when i first called. The GM was persistent but professional about me coming back and giving them another chance, i listened to him and after mickey personally called me and contacted me through his personal cellphone i accepted his business. The fallowing day chuck whitley contacted me and was ecstatic in making a deal for me. After a few conversation he found the perfect car for me. I went in to finish some paperwork and upon arriving i was greeted with professionalism from alec saenz and was trilled to get me going with my volkswagen passat. After a few signatures i was ready to go, could not be any happier to drive out with not just a great car but a very professional experience from the sales team member(alec), The sales manager Chuck and the GM Mickey thank you so much. More

Jetta SE purchase VW Naples has the most efficient, friendly and kind staff. Juanpi made my Jetta SE purchase today a seamless event. Thanks for all you’ve done !! VW Naples has the most efficient, friendly and kind staff. Juanpi made my Jetta SE purchase today a seamless event. Thanks for all you’ve done !! More

Excellent This was one of the easiest car buying experiences I have ever had. The staff was efficient and friendly. Juanpi, our sales associate, was knowledge This was one of the easiest car buying experiences I have ever had. The staff was efficient and friendly. Juanpi, our sales associate, was knowledgeable and professional. The price “negotiation” on our trade in was nonexistent. Everything was taken care of in under two hours. Juanpi is a wonderful example of what a “car salesperson” should strive to be. He is outgoing and friendly to just the correct degree. He totally impressed my husband, a man who is not easy to please. LOL. I would recommend him in a heartbeat. More

Exelente trato . Muy buena experiencia con todo. Muy rapido y preciso . Gacias por todo sin juanpi no podia lograrlo un saludo a todos los de vw trato . Muy buena experiencia con todo. Muy rapido y preciso . Gacias por todo sin juanpi no podia lograrlo un saludo a todos los de vw More

Jay Roden Jay was great in helping me find the perfect car for my wife. He found exactly what I was looking for and made the process extremely easy. We are very Jay was great in helping me find the perfect car for my wife. He found exactly what I was looking for and made the process extremely easy. We are very happy with our new Volkswagen and plan to have a great relationship with this dealership going forward. More

Lackluster service We bought our Passat at this dealership. We were so happy with the purchase and location, that we have insisted on servicing our car here since then. We bought our Passat at this dealership. We were so happy with the purchase and location, that we have insisted on servicing our car here since then. However, on our last visit, we came in for a leaking headlight. There was condensation inside and it was getting worse. We bought an extended warranty and were hopeful this warranty would cover something like a faulty gasket on the headlight assembly. Technician told us it is not covered under the warranty because the warranty is for mechanical issues, and not body problems. However, he assured us the assembly was vented to remove any excess moisture and the gaskets were open to air out and future moisture that could accumulate. I left with a headlight that was still full of condensation from this dealer. Fast-forward a couple of weeks and our car needs to be looked at for another issue. We are on the east coast, in Hollywood. We tentatively turn the car into the shop because we are still infatuated with the Naples location, although slightly disillusioned due to the warranty we purchased not performing to expectations. The tech in Fort Lauderdale notices the headlight. At this point, severely holding water, not just condensation. We explained to him that the last service resulted in our warranty not covering the repair. He said he would check with his team, to see what the warranty policy specifically says, to see if there s a chance of getting it replaced and also covered by the warranty. Guess what?!?! $50 deductible and a new headlight later, problem fixed! I don't know if I can attribute it to the excellent service and perseverance of the Fort Lauderdale tech, or the lack of personal interest over at the Naples location. But it has opened our eyes to the possibilities when getting a second opinion and servicing our car at the Fort Lauderdale location from this point forward instead. More