Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Volkswagen of Orland Park
Orland Park, IL
1,250 Reviews
Welcome to the DealerRater page for Volkswagen of Orland Park. Please consider us for your next New or Pre-Owned Volkswagen or to handle your Pre-Loved Volkswagen's maintenance needs. We're here to make sure you have a good time purchasing and owning your Volkswagen. What makes us better?
We are Chicagoland's ONLY Five-Time Customer First Club Award recipient!!
When you buy or lease from Volkswagen of Orland Park you will receive:
Complimentary first tank of fuel.
Complimentary car washes after every service visit.
Complimentary refreshments for sales and service customers.
Complimentary Wi-Fi in our comfortable customer lounge.
Priority appointment scheduling for service and maintenance.
Discounts on VW apparel.
And much more.
Please let us show you why we are the best Volkswagen Dealer in the Chicagoland area.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,250 reviews
March 11, 2026
Mitch was great. Above him... maybe next guy was good, accusation of repainting car was wrong and condescending. Do you homework and know before reducing trade value Above him... maybe next guy was good, accusation of repainting car was wrong and condescending. Do you homework and know before reducing trade value for it and now this is why it is less. Just accusation of being misleading by him almost ruined the deal if not for Mitch and the other manager working with Mitch. More
by ded131313
Verified Customer
March 07, 2026
Dissatisfied with the service especially management. Matt told me just because my app connect wasn't working I should take the brand new car anyway. Even After the head mechanic talked to Volkswagon and Matt told me just because my app connect wasn't working I should take the brand new car anyway. Even After the head mechanic talked to Volkswagon and they said they didn't know what was wrong with the vehicle. Had the vehicle 1 day and had to bring it back. Was promised by Matt the exact same vehicle, nope didn't happen. More features were in the other car and they charged me the same price. Referred someone and still haven't received that $100. Tinted the truck and it was sent back still haven't received my $300 payment for that. Email was sent on Monday March 2nd to Matt and other managers. and it's March 6th and still haven't heard from a member of management. I've been purchasing Volkswagon from this dealership under other owners since 2009 and have never had this type of experience. More
by mstricky1012
March 06, 2026
Salesman O was excellent. The service dept. lied about the pre sale inspection. Bad brakes...bad tie rods. I was sold an unsafe vehicle. I took it back twice. I took it to a c The service dept. lied about the pre sale inspection. Bad brakes...bad tie rods. I was sold an unsafe vehicle. I took it back twice. I took it to a certified mechanic he found many safety issues. This should be escalated. More
by SONRISEVIDEOPRO
Employees Worked With
John Service Dept
March 06, 2026
Professional the job was mostly an all day task and they tried to make sure the job was done in a timely manner. The only thing it would be nice if you had loaners tried to make sure the job was done in a timely manner. The only thing it would be nice if you had loaners More
by PSANDERS461
