Volkswagen of Orland Park

The experience was horrible. Service repairs took way too long. There was a complete lack of communication from staff about issues of the vehicle(which is ONLY two years old). Th Service repairs took way too long. There was a complete lack of communication from staff about issues of the vehicle(which is ONLY two years old). The staff also presented as extremely rude and lacked basic customer service. E More

I enjoy the great service on my vehicle at Volkswagen in Orland Park, Illinois.. My experience is always satisfying with great customer service. Orland Park, Illinois.. My experience is always satisfying with great customer service. More

I wish the salesman we worked with knew the car better and had been more able to show us the features of the car. I did a lot of research on my own and I figured out a lot of things after purchase that sh and had been more able to show us the features of the car. I did a lot of research on my own and I figured out a lot of things after purchase that should have been shown to me. I had come in basically saying 'sell me on this car, tell me why I should want it,' and he kind of fell flat on that aspect. The inside of my car was also not properly detailed before I took the car home. They didn't even tell us the front license plate was in the glove compartment. We are comfortable with the deal that was made and the financing experience was fine. More

Very good at staying within schedule. The team was very professional. And they were very good about keeping me informed of all the required adjustments The team was very professional. And they were very good about keeping me informed of all the required adjustments More

Great car dealer friendly staff was able to get everything done without taking all day will recommend other people to them to make purchases everything done without taking all day will recommend other people to them to make purchases More

My VW Atlas needed the windshield replaced due to the tornado/hailstorm that took place in my area. I called the service center and got the estimate of repair. I informed the service advisor that I had a tornado/hailstorm that took place in my area. I called the service center and got the estimate of repair. I informed the service advisor that I had an open insurance claim- and he asked for the claim information. I emailed it to him and we arranged when I would drop off my vehicle. After drop off he told me it may take a day or 2. I asked if he was going to contact my adjuster for payment and approval and he said yes, he would take care of it. The advisor called and informed me the windshield had arrived but it was broken. He also told me he would give a 100$ towards a rental for the inconvenience. The service advisor completed the repairs and had not gotten clearance from the insurance company. He also told my adjuster I had okayed the repairs, which was untrue. He didn’t follow the proper steps when handling an insurance repair. This delayed me receiving my vehicle and I never received the 100$. VW also referred me to CDE collision- for the PDR/dent repair. The experience there was not great also. They had my vehicle for a month-which was extreme and unnecessary. These things made an already bad situation for me, worse. More

The staff is very helpful friendly environment they took they time to go over my contract and got me everything I ask for far as accessories I bought trucks from them so far. they time to go over my contract and got me everything I ask for far as accessories I bought trucks from them so far. More

Service communication and time completed was great and follows ups needed provided. Overall good experience follows ups needed provided. Overall good experience More

The service was great, Robert was great at communicating what time my car would be ready, the whole process was smooth what time my car would be ready, the whole process was smooth More

Robert did a great job with my vehicle I really appreciate him for the effort and assistance with my car appreciate him for the effort and assistance with my car More