Volkswagen of Orland Park

This week I went to Orland Park VW looking for a 2nd car (pre-owned), and set up an appointment to look at 2 Arteons and one Tiguan. I really liked the Arteons and know the Tiguan model well since we own a (pre-owned), and set up an appointment to look at 2 Arteons and one Tiguan. I really liked the Arteons and know the Tiguan model well since we own another. The sales person printed out a Carfax report for all three vehicles and unfortunately I saw a lot of major issues with the Arteons so this led me to buy the Tiguan, the most expensive of the 3 vehicles. A few days later at home I was about to toss the Carfax reports and noticed that the Arteon reports were duplicates for one of the cars. After talking to a sales manager he directed me to the correct Carfax report on their website for the other Arteon and it was a clean report so I said I might be interested in switching. He said “We want you to be happy so let’s see if we can work something out that is mutually beneficial.” I went in (4 days after my purchase), I re-drove the Arteons, and they said the only thing they could do is treat the 1st car as a completed sale, reappraise it as a trade-in and complete a new sale with all the associated fees and taxes. As this offer was in no way “mutually beneficial” I told them no and left. I will not be visiting this dealer again in the future and I strongly do not recommend them to anyone. PS: 2 1/2 years ago my wife and I went to buy my 1st Tiguan at Orland Park VW and after being moved around from sales person to sales person and being ignored at times went directly to Larry Roesch VW in Bensenville and left with a new Tiguan within 75 minutes. More

Service Department sucks especially the service manager Sergio V no customer service skills needs to be retrained immediately told me if I didn’t like the service I could go somewhere else Sergio V no customer service skills needs to be retrained immediately told me if I didn’t like the service I could go somewhere else More

Not one person thanked us for our purchase except the kid who put on our new plates, porter beat the xxxx out of our car who put on our new plates, porter beat the xxxx out of our car More

Nice customer service, services performed in a timely manner. Sergio is professional and personable manner. Sergio is professional and personable More

Excellent communication and customer service! Only take my car to this location for service . my car to this location for service . More

Great service and good customer service. Very fast as well. well. More

just picked up 6/17/2021 friendly service rep. No problems encounterd. Diagnose problem and repaired what was needed to get vehicle going . Cesar explained everything. problems encounterd. Diagnose problem and repaired what was needed to get vehicle going . Cesar explained everything. More

All employees and service excellent would return for service thank you and I don't like sitting on my phone when I think what I said all good. service thank you and I don't like sitting on my phone when I think what I said all good. More

After taking my vehicle to two other local dealers, Orland VW was able to diagnose and fix the problem in a timely manner. Thank you for your expertise. Orland VW was able to diagnose and fix the problem in a timely manner. Thank you for your expertise. More