Volkswagen of Orland Park

VW of Orland Service Dept. I rate it a big zero. I had my 60 mile service check up and I don't think they changed the oil. My oil light came on two days after I had it done. I took it back to them . had my 60 mile service check up and I don't think they changed the oil. My oil light came on two days after I had it done. I took it back to them . They said make an appointment so they could check the oil sensor. I left it with them for two days . They said they found nothing wrong with it. I drove it home and the next day the oil light came on again and it said "change the oil". I took it back AGAIN and they said I would have to make ANOTHER appointment . At this point I took it somewhere else and had the oil changed. That service company said they think the oil was never changed. I went back to VW service dept and complained about it. They again told me that they changed the oil but I doubt it very much. Now, another light came on for windshield washed needed and when I pointed that out and asked wasn't that supposed to be done in the 60,000 mile check up, the service dept said "ONLY IF YOU ASK FOR IT" !! So, I left.........disgusted!!!! I LOVE MY CAR BUT DO NOT LIKE THE SERVICE DEPARTMENT. More

Your service adviser Gerardo Negrete did an excellent job in assisting me with the service to my 2013 EOS vehicle he is a credit to your dealership ! in assisting me with the service to my 2013 EOS vehicle he is a credit to your dealership ! More

Great service staff. Came in for a check up on my Atlas. They did a great inspection and found something that could have been a problem in the future and fixed it. Couldn’t be more satisfied with their serv They did a great inspection and found something that could have been a problem in the future and fixed it. Couldn’t be more satisfied with their service. Especially Sergio. He is great. More

Service center was very helpful nice people to work with warm feeling when I come get my car serviced they even cleaned my car while I was there very happy about this dealership warm feeling when I come get my car serviced they even cleaned my car while I was there very happy about this dealership More

Excellent customer service and the staff in general are very knowledgeable with informing you of the process and how long it will take to complete very knowledgeable with informing you of the process and how long it will take to complete More

I received exceptional customer service which started with scheduling my appointment with Sergio, who always has great customer service. Caesar was awesome! He was very informative, knowledgeable, and ki with scheduling my appointment with Sergio, who always has great customer service. Caesar was awesome! He was very informative, knowledgeable, and kind. I wish I got his name but the gentleman that brought my car out to me afterwards was very entertaining and nice (african american). The receptionist was very friendly was well! All around great service! More

Custer service was amazing Gerardo in service was exceptional. He made sure everything was taken care of and kept me informed of any changes and continued to call to keep me up to date on things exceptional. He made sure everything was taken care of and kept me informed of any changes and continued to call to keep me up to date on things More

I’ve received poor service at this VW location the last two oil changes. There were drops of oil on my garage floor following the last two oil changes. Oil was overfilled on one occasion. An underbody shie two oil changes. There were drops of oil on my garage floor following the last two oil changes. Oil was overfilled on one occasion. An underbody shield broken by shop, but they won’t admit to doing it or do anything about it. Service reminder sticker was not applied to windshield during one oil change. More

I had to find my car after service was completed. My car was in the back of the building where customers are not allowed. I had to use my key fob to find my vehicle in the mix of Volkswagens. They took part was in the back of the building where customers are not allowed. I had to use my key fob to find my vehicle in the mix of Volkswagens. They took parts off my battery and did not replace them back on. I told the service department. They denied everything. So now I have to purchase what they took off my vehicle which came on my vehicle when I purchased it. I'm furious! I bring my vehicle to Volkswagen because I bought it from Volkswagen. But I might have to stop and get my car maintenance done elsewhere. More