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Volkswagen of Salem

Salem, OR

4.4
393 Reviews
Volkswagen of Salem isn't only a place for those in the market for a new Volkswagen car. We're also the go-to spot for those already behind the wheel. Customers find our car service and maintenance center, also located in Salem, Oregon, both convenient and competent. It doesn't stop there-- Volkswagen of Salem also host an array of services to personalize or enhance your Volkswagen driving experience. Just ask our onsite auto parts and accessories department what we mean. Still not clear about why so many trust Volkswagen of Salem for all of their Volkswagen needs? Visit our dealership at 3335 Del Webb Ave NE Salem, Oregon and find out for yourself!
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3335 Del Webb Ave NE

Salem, OR

97301

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Showing 393 reviews

May 02, 2024

Friendly, Professional & Personable! Rep kept me updated via texts, vehicle was ready on time and EV fully charged. More

by BARTOXLEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Devin, David
May 02, 2024

They go out of their way to accommodate their customers and satisfy their needs as best they can. More

by HILLS32006
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory Bell
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2024

Went above and beyond when I had some issues with the used car I purchased More

by CAPE.ROSE87
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Meredith
May 02, 2024 -

Volkswagen of Salem responded

Rose, Thank you for choosing Volkswagen of Salem. Your feedback and rating mean a lot to us. We're glad Meredith was able to help, and we hope to see you again! Best Regards, JJ Hunsaker General Manager jhunsaker@lithia.com

April 29, 2024

Was in and out quicker than expected. Ruby did an excellent job keeping me informed. More

by HENDEMIC20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ruby
Apr 29, 2024 -

Volkswagen of Salem responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Best Regards, Gregory Bell Service Manager gbell@lithia.com

April 29, 2024

Service dept is always on top of getting my vehicle in and out and making the process as easy as possible. More

by BUGNI4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : DAVID QUARLES
Apr 29, 2024 -

Volkswagen of Salem responded

Thanks for sharing your thoughts about your experience with Volkswagen of Salem. We appreciate your business and hope to see you again soon! Best Regards, Gregory Bell Service Manager gbell@lithia.com

April 29, 2024

Great service always super helpful and friendly. I love the wash at the end of service! More

by LEXIHUN_24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2024 -

Volkswagen of Salem responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Best Regards, Gregory Bell Service Manager gbell@lithia.com

April 28, 2024

If you looking to buy a car I would highly recommend Tanner as your salesman not only is he funny but honest More

by DFULLAN2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Case, Tanner
Apr 29, 2024 -

Volkswagen of Salem responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Best Regards, Gregory Bell Service Manager gbell@lithia.com

April 26, 2024

They don’t care about their customers and sold a vehicle that needed quite a bit of work saying that it was all checked out by their service department installed two new tires on all wheel drive when it sho More

by Camron
Service Communication
Recommend Dealer
No
Employees Worked With
Meredith, and the stupid Service department
Apr 29, 2024 -

Volkswagen of Salem responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss this matter in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Best Regards, Gregory Bell Service Manager gbell@lithia.com

April 25, 2024

So over priced. I only go due to free lifetime oil changes, but it’s so over priced that I wouldn’t go there for service More

by B.NEWMAN148
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I have no idea… maybe Josh
Apr 28, 2024 -

Volkswagen of Salem responded

Thank you for your feedback. We will share your comments with the team. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Best Regards, Gregory Bell Service Manager gbell@lithia.com

April 23, 2024

Very friendly and knowledgeable. It was also handled quickly so I wasnt without my vehicle for too long. More

by PORTOGI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 24, 2024 -

Volkswagen of Salem responded

Thanks for sharing your thoughts about your experience with Volkswagen of Salem. We appreciate your business and hope to see you again soon! Best Regards, Gregory Bell Service Manager gbell@lithia.com

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