Volkswagen of Salem

The problem with the car was the heater for the DEF. Took 55 days to get the part and get it installed. Don't know if your company had tried too get it from the states , rather than Germany. Took 55 days to get the part and get it installed. Don't know if your company had tried too get it from the states , rather than Germany. More

Representative was super premier health with all aspects of the transaction would highly a recommend of the transaction would highly a recommend More

The service department lost our key fob, damaged the driver side door panel and center console. It took them over a month to do the final service work needed. The finance department told us they wouldn’ driver side door panel and center console. It took them over a month to do the final service work needed. The finance department told us they wouldn’t submit our paperwork until we picked up the car but that was a lie and they submitted the paperwork 2 days after our test drive. This gave us a payment on a car we were not even in possession of. We were told we would get a reimbursement check for the lost key fob and part of the damage done to the center console but we still haven’t received any reimbursement. Overall very disappointed in the entire process, aside from the salesperson who was the only positive part of our experience. More

The only thing I did not like was price negotiation. Everything else was good. I enjoyed working with Tonya. Everything else was good. I enjoyed working with Tonya. More

Always friendly, considerate and knowledgeable people. We know they keep our older car in top shape! We know they keep our older car in top shape! More

Car they sold me broke down within 2 hours and then they kept my downpayment and didn't even give me a vehicle had to find my own ride home from Salem to Lebanon..worst dealership ever no wonder they have a kept my downpayment and didn't even give me a vehicle had to find my own ride home from Salem to Lebanon..worst dealership ever no wonder they have an F rating from the BBB More

Fantastic service. Came from the coast for a recall without realizing it would take days. They sent me home with a loaner at no charge, then delivered my car to my hous Came from the coast for a recall without realizing it would take days. They sent me home with a loaner at no charge, then delivered my car to my house once the work was completed, saving me the 4 hour round trip to Salem. More

Very attentive, quick, and fair priced. Would've liked ancarnwash though. 😀Thanks for the Lyft. Would've liked ancarnwash though. 😀Thanks for the Lyft. More

Great experience! Tonya was fantastic to work with! Wonderful support of a family getting their first child into their first car as a teen! Tonya was fantastic to work with! Wonderful support of a family getting their first child into their first car as a teen! More

I finally found the exact car I had been looking what feels like forever for. Yes I was there for around 6 hours but I understand the car buying process takes a lot of time. The salesman, Dmytro, who sol feels like forever for. Yes I was there for around 6 hours but I understand the car buying process takes a lot of time. The salesman, Dmytro, who sold my car was so nice and helpful same thing for the finance guy Bailey. When Dymtro when to get my car from the detailers he was very honest and said they didn’t do a sufficient job and had them go back and do it again. Having a salesman who cares about details like this make the process of getting a new car really wonderful. Thank you to Dymtro and Bailey! More