Volkswagen of Salem

Awesome ? ? keep Perry. And Micheal worked hardnto make my deal happen Awesome fast friendly ? keep Perry. And Micheal worked hardnto make my deal happen Awesome fast friendly More

I was dreading an interaction with a dealer because I usually make a point to buy from private parties and look for one owner situations and someone who's not allowed to let me run a CarFax. I am a dis usually make a point to buy from private parties and look for one owner situations and someone who's not allowed to let me run a CarFax. I am a disabled veteran on a fixed income and always dealing with a limited budget. I don't have the best of credit and was really looking for a TDI Beetle and they are few and far between, especially with moderate mileage and in decent condition. Chase from the Salem dealership answered my text about a 2013 TDI beetle they had in stock. Along the way he even made a short video walk around for me which I appreciated and provided me with quite a bit of information. He was prompt and courteous in our exchanges without being too pushy and that made me feel a little bit more comfortable. The Finance Mgr. Jesse also invested enough interest into my situation that he actually was able to get me about six points knocked off of my interest rate and I don't believe many dealerships would even care about improving the loan terms as long as they have an approval that would make a sale. I am currently waiting for delivery on the vehicle after 4 or 5 days from the initial transaction, but there are components being installed that pertain to safety and even though the vehicle was too old for being a certified used car I am impressed and grateful that these upgrades are being done at all. Also Chase was able to arrange that the car be delivered to me when it is ready even though I live about a half hour away and it isn't like it's a huge sale on a new vehicle and I am a new customer. I believe I can give these guys an a+ rating for their professionalism and the level of service that they provide. The atmosphere inside the dealership is friendly they have a customer espresso machine that keeps you awake during those inevitable waiting periods. I could see myself definitely doing business with this dealership again in the future, although I hope to get at least 5 years out of my new to me TDI Beetle. More

Walked in and was immediately greeted by Tanner and went to look at the car. Tanner was very knowledgeable of the car I looked at. He was very helpful. The others that assisted me were also very helpful. I to look at the car. Tanner was very knowledgeable of the car I looked at. He was very helpful. The others that assisted me were also very helpful. I have buddies that have been there that have been other than pleased. I'm just glad my 1 experience there was a great experience. More

Quick easy transaction. Had vehicle ready when I arrived. Tried to get signing process done as quickly as they could. Sales manager felt honest and transparent even when The Had vehicle ready when I arrived. Tried to get signing process done as quickly as they could. Sales manager felt honest and transparent even when There was a small difference in numbers at dealership compared to VW credit. More

Very professional. They knew their product well. They were easy to negotiate with and did the financing in a timely manner. They knew their product well. They were easy to negotiate with and did the financing in a timely manner. More

Good service and provided a vehicle while we We had errands to do while the car was getting serviced errands to do while the car was getting serviced More

I appreciate David in service Even though I was promised a car and then they didn't have one, I was given a ride to and from work a car and then they didn't have one, I was given a ride to and from work More

Amazing, very straight forward process ! Amazing customer support from Brenden. He made the process straight forward and simple Amazing customer support from Brenden. He made the process straight forward and simple More

The staff is always friendly, courteous, and explains repair issues clearly. Waiting room is clean, but could use more heat. repair issues clearly. Waiting room is clean, but could use more heat. More

Always tskes care of our issues or problems. Our cars are always maintained well and we are notified when service is needed . Our cars are always maintained well and we are notified when service is needed . More