Volkswagen of Salem

Never have I ever had such a bad experience. We bought a used 2005 dodge cummins from here, it was on their sight as if it had already been through the used car process and was ready to go. NO, i We bought a used 2005 dodge cummins from here, it was on their sight as if it had already been through the used car process and was ready to go. NO, it was on a different lot. took it for a test drive and seemed okay. steering wheel felt really loose. so Jesse, our sales rep. told us we can do the deal and it will go through our used car inspection and be done by the fallowing Monday (this was on a Friday) Come that Monday, had not heard from anyone, so we went down there, still wasn't done and turns out jesse didn't work that day. Why would you promise something and not, for one, fallow through with it and b, promise it on a day you weren't there. so the nice gentlemen put us in a truck loaner for the time being... So come that Friday ( a whole week) had not heard anything. so I called and the guy who answered transferred me to service. Greg the service manager was nice and kind and filled our tank and got the tires put on and told us that they were going to do an alignment as well and we came and picked it up that day. THE STEERING WHEEL WAS STILL LOOSE!! We stopped at my boyfriends sisters house and I looked under there and the sway bar end link was completely broken off. Doubt they ever did an alignment or else they would have seen that... Secondly the LED brake light is out on the passenger side... Wipers only work on ONE setting, like it only goes one speed no matter where you put the delay. and the wiper rubber is torn on the passenger side. Now I work at a dealership and if my boss found out I sold a car like that, they would be fired. not only that the technician that did the inspection did a HORRIBLE job. and these are all little things that aren't covered under the warranty we just bought... DON'T BUY A USED VEHICLE FROM THIS PLACE!!! More

NEVER buy a used car here I don't usually write reviews, but my experience here was incredibly frustrating. I went in a few months ago to look at a car I'd seen online. It was I don't usually write reviews, but my experience here was incredibly frustrating. I went in a few months ago to look at a car I'd seen online. It was a used vehicle with a few problems, but I wasn't worried as they assured me that their mechanics had looked it over. I ended up purchasing the car and within a couple months, I've spent nearly $1200 in repairs. The car is also currently at a mechanic where I received the news that it needs a new engine. I haven't even touched one of the problems that I knew about. Then, I called and talked to a salesman who said that it was a salvage and I had signed something acknowledging that. I have a copy of what I signed, and it said as is/parts only, not salvage. When I mentioned that, he said they make sure to be really clear about it, but they didn't tell me that once (I wouldn't have been interested in a salvage car). Regardless, he said they wanted to make it right and could talk about trading it in. He told me to stop the work on the car and to come in to meet with him. I went in on a day that he wasn't there, but talked to another person who was aware of the situation. I reiterated my problem and he told me that what I could get back depended on what I traded for. I spent an hour and a half looking at and talking through options. Finally, the salesman took all the information in to the manager who said he would give me $500 for the car because he didn't want to deal with it. He even told me that if I wanted them to work with me more, I needed to repair the car and take down a review I put up a few days earlier. What a joke and a complete waste of time. I also find it incredibly unprofessional that the general manager was trying to manipulate me to improve his ratings. I'm incredibly disappointed in this dealership. I wasn't expecting a perfect car, but I expected so much more than this. They should really take better care of their customers. More

I got my dream car within hours! My car had overheated on my way to work this morning so I decided to try to get a car with 0 down & bad credit. I drove away with the car I came in as My car had overheated on my way to work this morning so I decided to try to get a car with 0 down & bad credit. I drove away with the car I came in asking for within 3 hours! Every representitive I spoke with helped out in more ways than just one. I am very grateful I chose to do business with them and will continue to do so! I HIGHLY recommend anyone searching for a reliable car should end their search and go talk to the guys at Volkswagen! More

Will never go to this lot again or recommend anyone else to Not the best experience we've had buying a car. I only gave them 1 star because it wouldn't let me do less. Went in and found a van we really liked an Not the best experience we've had buying a car. I only gave them 1 star because it wouldn't let me do less. Went in and found a van we really liked and the salesman told us he could make the sale happen but in the end the deal was not good. My husband called the next day trying to talk to someone about a lower price van he seen online but the guy never called him back. This happened a couple more times before we just went back in there. We looked at the van we liked it but it was very dirty and smelled bad. The salesman said he would have it detailed that it was a great van blah blah. Well they barely cleaned anything at all it's still gross inside it smells horrible still and we are having to get work done two days after buying it but it was supposedly a great van lol what a joke. There's a DVD player in it as well but doesn't work. If you aren't buying an expensive car they don't seam to treat you as well. And we added a warranty on to it or so we thought because when we went to sign papers they tried to hurry through it and causally mention we couldn't get the warranty because the van had high mileage. Overall the experience was crap and wouldn't recommend the car lot to anyone. More

Typical sales man I was looking at a vehicle for at least 30 minutes before a man in a suit approached me. He was not helpful at all and appeared to be bothered by my q I was looking at a vehicle for at least 30 minutes before a man in a suit approached me. He was not helpful at all and appeared to be bothered by my questions regarding the vehicle I was interested in. Long story short, I think I will stick with Toyota and Honda dealerships, they know how to treat their customers and have better quality vehicles by far. More

Great Experience Very friendly and best price in the whole region. Whole process was fairly quick and low pressure. Knowledgeable staff, and attentive without being Very friendly and best price in the whole region. Whole process was fairly quick and low pressure. Knowledgeable staff, and attentive without being overbearing. 10/10 would visit again. More

"Outstanding customer service!!" Brandi and Jason are "Customer Service All-Stars". From the minute we walked through the door, we were surrounded with courteous, efficient and profe Brandi and Jason are "Customer Service All-Stars". From the minute we walked through the door, we were surrounded with courteous, efficient and professional service. The whole process of purchasing a vehicle was easy and stress-free. More

Happy !! Brandi Was amazing !! Sometimes My Husband an I can be hard to deal with . We went in with a price to spend and a monthly payment we could handle . Sh Brandi Was amazing !! Sometimes My Husband an I can be hard to deal with . We went in with a price to spend and a monthly payment we could handle . She showed us what we could afford an handle !! We are very happy with our New Used VW Tiguan !! Thank you !! More

Service The work was done professionally and the customer service was excellent. I would recommend Volkswagen of Salem to friends and family needing these ser The work was done professionally and the customer service was excellent. I would recommend Volkswagen of Salem to friends and family needing these services any day. More

Love this dealership! This place is the best to work with! Every time I come in to get my VW serivce they always have the best attitude no matter the time of day it is... I am never told to get things serviced Every time I come in to get my VW serivce they always have the best attitude no matter the time of day it is... I am never told to get things serviced on my car I do not actually need. They are honest about everything and very up front. I will be purchasing my next vehicle with them and NOT Dick Hannah VW in Vancouver! Thank you VW of Salem you guys rock!!!! More