Volkswagen of Salem - Service Center

Pretty bad service experience. every time when I doing my service in my truck not doing my rotation tires 🛞.this is the third time not doing 🤦🏻‍♂️🤦🏻‍♂️ every time when I doing my service in my truck not doing my rotation tires 🛞.this is the third time not doing 🤦🏻‍♂️🤦🏻‍♂️ More

Love the BUzz, and found everything we could get to know operate all the we could get it home too enjoy it. operate all the we could get it home too enjoy it. More

I reached out to your dealership to have my 10,000 mile service done on my 2023 Volkswagen Tiguan me and my wife have just moved here from Sacramento California. We were treated with kindness and respect a service done on my 2023 Volkswagen Tiguan me and my wife have just moved here from Sacramento California. We were treated with kindness and respect and truly appreciate your staff. More

2+ hours for a basic oil change, with an appointment. This the 2nd time out of two times it took that long. This the 2nd time out of two times it took that long. More

We had a very good experience at VW of Salem buying our ID4. Every person we worked with was friendly, sharp, and professional. ID4. Every person we worked with was friendly, sharp, and professional. More

Bought a used car that was unsafe. They told me there was a thorough inspection done on the car. Safe to drive. 2 days later I got the tires changed at Les Schwab and they said my f They told me there was a thorough inspection done on the car. Safe to drive. 2 days later I got the tires changed at Les Schwab and they said my front breaks, calipers and rotors need to be replaced immediately. Didn’t think it was safe to drive on. Brought it back to VW and they fixed it but how was that not caught on inspection. Either service department is clueless or they passed it over on purpose. 2 months later while driving over Santiam Pass in snow my 4 wheel drive didn’t work either. Navigated the pass in storm with only 2 wheel drive. My whole family was not safe. When I took back to dealer they said they couldn’t find the problem. Took to independent mechanic and it was fixed in 2 days. VW wouldn’t pay. I wouldn’t buy a car from this dealer….doesnt seem like they check their cars at all before selling. They were polite while screwing me though More

They make it easy to make an appointment. They are friendly and professional how they treat customers. Gives me peace of mind that it’s being serviced correctly They are friendly and professional how they treat customers. Gives me peace of mind that it’s being serviced correctly More

They take good care of our Toureg. The tires we bought there were not as good as I was expecting but they are adequate. The tires we bought there were not as good as I was expecting but they are adequate. More

I took my car in to have the oil changed, and they said they were shorthanded. They didn’t vacuum or wash my car and they stuck the mileage sticker over the top of the old mileage. Sticker was not happy at they were shorthanded. They didn’t vacuum or wash my car and they stuck the mileage sticker over the top of the old mileage. Sticker was not happy at all. More

Tried to tell me my car needed $4,000 of work, which was not true after getting 2 other peoples opinions. not true after getting 2 other peoples opinions. More