Volkswagen of Salem - Service Center

The service department lost our key fob, damaged the driver side door panel and center console. It took them over a month to do the final service work needed. The finance department told us they wouldn’ driver side door panel and center console. It took them over a month to do the final service work needed. The finance department told us they wouldn’t submit our paperwork until we picked up the car but that was a lie and they submitted the paperwork 2 days after our test drive. This gave us a payment on a car we were not even in possession of. We were told we would get a reimbursement check for the lost key fob and part of the damage done to the center console but we still haven’t received any reimbursement. Overall very disappointed in the entire process, aside from the salesperson who was the only positive part of our experience. More

The only thing I did not like was price negotiation. Everything else was good. I enjoyed working with Tonya. Everything else was good. I enjoyed working with Tonya. More

Always friendly, considerate and knowledgeable people. We know they keep our older car in top shape! We know they keep our older car in top shape! More

Fantastic service. Came from the coast for a recall without realizing it would take days. They sent me home with a loaner at no charge, then delivered my car to my hous Came from the coast for a recall without realizing it would take days. They sent me home with a loaner at no charge, then delivered my car to my house once the work was completed, saving me the 4 hour round trip to Salem. More

Very attentive, quick, and fair priced. Would've liked ancarnwash though. 😀Thanks for the Lyft. Would've liked ancarnwash though. 😀Thanks for the Lyft. More

The personal service they give goes way beyond expectation. Very friendly staff The service is excellent. expectation. Very friendly staff The service is excellent. More

Quick and timely service. Good customer service from attending staff. Wait was what was stated it would be and waiting area was comfortable Good customer service from attending staff. Wait was what was stated it would be and waiting area was comfortable More

They got my oil change service done fast and asked did I have any concerns. They were willing to help if I had concerns. have any concerns. They were willing to help if I had concerns. More

Very pleasant staff, quick to respond. . Knowledgeable and courteous. Definitely recommend using them if you have a VW. . Knowledgeable and courteous. Definitely recommend using them if you have a VW. More

My service writer was easy to communicate with. He did a great job at granting my requests and the mechanic was fast about the service. I will continue to return in the future. He did a great job at granting my requests and the mechanic was fast about the service. I will continue to return in the future. More