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Volkswagen of Salem - Service Center

Salem, OR

4.1
513 Reviews
Call Service Center (503) 400-6307

513 Reviews of Volkswagen of Salem - Service Center

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October 14, 2024

Good and fast but labor costs are astronomical. Labor is costly 4 times as much as service. It’s not practical More

by Teagan Johnson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unknown
Report | Print
Oct 15, 2024 -

Volkswagen of Salem responded

Teagan, Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Best Regards, Gregory Bell Service Manager gbell@lithia.com

October 14, 2024

Easy check in and explanation of services. Reasonable costs to work being completed as well. Thank you for the print out of suggested services so I know what is next on my services. More

by Tom A
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 15, 2024 -

Volkswagen of Salem responded

Tom, Thanks for sharing your thoughts about your experience with Volkswagen of Salem. Daniel and our team appreciate your business and hope to see you again soon! Best Regards, Gregory Bell Service Manager gbell@lithia.com

October 14, 2024

Great service department. Competent service manager. Accommodating waiting area. Friendly and helpful parts department workers More

by ARTLAUREN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 15, 2024 -

Volkswagen of Salem responded

Art, Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Best Regards, Gregory Bell Service Manager gbell@lithia.com

October 14, 2024

If you want to go to a local VW dealer then this is your choice. I do and it is fine. You have to pay something to somebody so no complaints about rates. They have been going up for 61 years--as long as I h More

by CAROLJONES0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 15, 2024 -

Volkswagen of Salem responded

Carol, Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Best Regards, Gregory Bell Service Manager gbell@lithia.com

October 14, 2024

Service has always been great! Always fair and reasonable with repairs and maintenance costs. Thanks! More

by JSUE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 15, 2024 -

Volkswagen of Salem responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your service expectations. Thank you for choosing Volkswagen of Salem, we look forward to having you as a valued customer for many years to come! Best Regards, Gregory Bell Service Manager gbell@lithia.com

October 14, 2024

The crew at Volkswagen of Salem have been helpful and quick to answer questions about service. More

by MRSPETERSEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 15, 2024 -

Volkswagen of Salem responded

Hello Mrs. Petersen, Thanks for sharing your thoughts about your experience with Volkswagen of Salem. We appreciate your business and hope to see you again soon! Best Regards, Gregory Bell Service Manager gbell@lithia.com

October 13, 2024

Great service department. Competent service manager. Accommodating waiting area. Friendly and helpful parts department workers. More

by TOMAYALA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 14, 2024 -

Volkswagen of Salem responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Gregory met your service expectations. Thank you again for choosing Volkswagen of Salem. We look forward to having you as one of our valued customers for many more years to come! Best Regards, Gregory Bell Service Manager gbell@lithia.com

October 12, 2024

It's always clean and welcoming. And the waiting area is comfortable as well as close by. More

by tytray2002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 12, 2024 -

Volkswagen of Salem responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Best Regards, Gregory Bell Service Manager gbell@lithia.com

October 11, 2024

Thank you Greg with VW of Salem for quickly fixing a seatbelt dashboard issue. Once again, quality service! Lee D. More

by LEEDAVIS25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 11, 2024 -

Volkswagen of Salem responded

Thank you, Lee! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Volkswagen of Salem. Best Regards, Gregory Bell Service Manager gbell@lithia.com

October 10, 2024

Peter was very easy to talk to and helped greatly in the deciding factors of getting my car. It was my first new one and I was definitely on the the fence More

by DARYN2005
Recommend Dealer
Yes
Employees Worked With
Michael Wenzel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Peter
Report | Print
Oct 11, 2024 -

Volkswagen of Salem responded

It has been a pleasure serving you, Daryn. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Volkswagen of Salem, we look forward to having you as a valued customer for many years to come! Best Regards, Gregory Bell Service Manager gbell@lithia.com

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