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Volkswagen of Salem - Service Center

Salem, OR

4.1
542 Reviews
Call Service Center (503) 400-6307

542 Reviews of Volkswagen of Salem - Service Center

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November 18, 2024

Kept at dealership for 8 hours, made to feel forced to sign contract to hold the car being repaired. Sexual harassment onsite More

by Diana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michael Wenzel
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 21, 2024 -

Volkswagen of Salem responded

Providing a positive experience is our top priority, Diana, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Best Regards, Gregory Bell Service Manager gbell@lithia.com

November 17, 2024

Excellent, prompt, and courteous service. Service writer was attentive and understanding of my concerns. I'm very pleased and happy with the work performed. More

by WNG4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 18, 2024 -

Volkswagen of Salem responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Volkswagen of Salem to be a positive one. Please don't hesitate to reach out if you need anything else. Best Regards, Gregory Bell Service Manager gbell@lithia.com

November 16, 2024

Phenomenal sales and service managers. Cannot recommend them highly enough. Buy with confidence from Salem More

by DPBALENT
Recommend Dealer
Yes
Employees Worked With
Perry Fenton Sales Manager
Report | Print
Nov 18, 2024 -

Volkswagen of Salem responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Best Regards, Gregory Bell Service Manager gbell@lithia.com

November 14, 2024

greg was very professional and made sure i understood what was going on with my car More

by Diego Gamino
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 16, 2024 -

Volkswagen of Salem responded

Thank you for the kind words for our service department, Diego! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Best Regards, Gregory Bell Service Manager gbell@lithia.com

November 09, 2024

Volkswagen of Salem maintains a very friendly and professional atmosphere, while providing quick and efficient service More

by BRENNA.OBERACKER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 11, 2024 -

Volkswagen of Salem responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, Brenna, and don't hesitate to let us know if we can be of further assistance. Best Regards, Gregory Bell Service Manager gbell@lithia.com

November 08, 2024

I was greeted promptly and with genuine courtesy for service scheduled on my used vehicle purchased from Volkswagen of Salem. I received a free ride home while the service was completed and given an ite More

by DLANGERUD
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Quarles
Report | Print
Nov 11, 2024 -

Volkswagen of Salem responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Best Regards, Gregory Bell Service Manager gbell@lithia.com

November 07, 2024

Really bad service with my vehicle, work was not done correctly. Was installed broken parts More

by Oleg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gregory Bell
1.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Bouchard
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jesse Reck
1.0
This rating includes all reviews, with more weight given to recent reviews.
Erin Stack
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Davin
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Nov 14, 2024 -

Volkswagen of Salem responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Best Regards, Gregory Bell Service Manager gbell@lithia.com

November 07, 2024

I have been consistently disappointed with this dealership and will be going to a new one for all future needs. On my last visit, I had a scheduled appointment for a standard recall issue. My car More

by DT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
No interest in throwing specific individually under the bus
Report | Print
Nov 14, 2024 -

Volkswagen of Salem responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Best Regards, Gregory Bell Service Manager gbell@lithia.com

November 05, 2024

Absolute best service experience I’ve ever had. David made the process quick and easy, they even gave me a complementary car wash! 10/10 recommend. More

by Kaulinf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 07, 2024 -

Volkswagen of Salem responded

Thank you so much for your kind words for David, and for taking the time to leave us this wonderful feedback! Best Regards, Gregory Bell Service Manager gbell@lithia.com

November 03, 2024

Very Very happy with Josh & His manager in service, couldn’t be more pleased with everyone! More

by MILLERSTUBS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh!
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Nov 04, 2024 -

Volkswagen of Salem responded

We are very happy to hear Josh and our provide team you with such a positive experience! We sincerely value your business and look forward to your next visit. Best Regards, Gregory Bell Service Manager gbell@lithia.com

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