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Volkswagen of Salem - Service Center

Salem, OR

4.2
366 Reviews
Call Service Center (503) 400-6307

366 Reviews of Volkswagen of Salem - Service Center

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March 27, 2024

Great customer service at the service center! Bought a used car that has had a tremendous amount of problems after only 6 months of ownership More

by MACNAMARA2010
Recommend Dealer
Yes
Employees Worked With
David Quayle's
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Mar 28, 2024 -

Volkswagen of Salem responded

Thank you for your business and this review. We're happy to hear our service team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Best Regards, Gregory Bell Service Manager gbell@lithia.com

March 27, 2024

Incredible service, friendly service writer and making sure everything is great Kind, friendly, caring and really personable More

by MACNAMARA2010
Recommend Dealer
Yes
Employees Worked With
David Quarles he was awesome
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Mar 28, 2024 -

Volkswagen of Salem responded

Thanks for sharing about your experience with Volkswagen of Salem. We appreciate your business and hope to see you again soon! Best Regards, Gregory Bell Service Manager gbell@lithia.com

March 19, 2024

Good digital experience and communication. Not as attentive in person. However they are friendly and knowledge. More

by pippieplease
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 19, 2024 -

Volkswagen of Salem responded

It's great to hear that Gregory was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Volkswagen of Salem! Best Regards, Gregory Bell Service Manager gbell@lithia.com

March 10, 2024

Very professional. They knew their product well. They were easy to negotiate with and did the financing in a timely manner. More

by JAMIEHOHENSHELT
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Justin Hohenshelt
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Mar 11, 2024 -

Volkswagen of Salem responded

We are very happy to have provided you with such a positive experience, Jamie! We sincerely value your business and look forward to your next visit. Best Regards, Gregory Bell Service Manager gbell@lithia.com

March 08, 2024

Good service and provided a vehicle while we We had errands to do while the car was getting serviced More

by TIMPUTNEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory Bell
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 10, 2024 -

Volkswagen of Salem responded

We appreciate your business and this review, Tim. We'd like to know more about your visit and where you feel we can improve in order to make your next visit a 5-star experience. If it's possible to discuss your experience in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Thank you again for your input, and we hope to hear from you soon. Best Regards, Gregory Bell Service Manager gbell@lithia.com

March 07, 2024

I appreciate David in service Even though I was promised a car and then they didn't have one, I was given a ride to and from work More

by Mastersnurse70
Recommend Dealer
Yes
Employees Worked With
David
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Mar 07, 2024 -

Volkswagen of Salem responded

Thanks for sharing your thoughts about your experience with Volkswagen of Salem. David and our team appreciate your business and hope to see you again soon! Best Regards, Gregory Bell Service Manager gbell@lithia.com

March 06, 2024

The staff is always friendly, courteous, and explains repair issues clearly. Waiting room is clean, but could use more heat. More

by Beetle owner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 07, 2024 -

Volkswagen of Salem responded

Thank you so much for your excellent review! We are so glad that Gregory had the opportunity to work with you, and we are thrilled that you found your experience with us here at Volkswagen of Salem to be a positive one. Please don't hesitate to reach out if you need anything else. Best Regards, Gregory Bell Service Manager gbell@lithia.com

March 05, 2024

Our experience was smooth and fun thanks to all who help us And a special thanks to Tyler More

by TONY.CORTES0316
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matthew Reid
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew Reid
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Mar 05, 2024 -

Volkswagen of Salem responded

Thank you, Tony, for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance. Best Regards, Gregory Bell Service Manager gbell@lithia.com

March 05, 2024

Always tskes care of our issues or problems. Our cars are always maintained well and we are notified when service is needed . More

by JULIEBROCK68
Recommend Dealer
Yes
Employees Worked With
Josh
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Jul 05, 2024 -

Volkswagen of Salem responded

Thank you, Julie! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Volkswagen of Salem. We look forward to having you as one of our valued customers for many more years to come! Best Regards, Gregory Bell Service Manager gbell@lithia.com

March 05, 2024

I have take. My car there to be serviced for many years and I am always happy with the results. More

by barbgonz46
Recommend Dealer
Yes
Employees Worked With
Greg Bell
Report | Print
Jul 05, 2024 -

Volkswagen of Salem responded

Thanks for sharing your thoughts about your experience with Volkswagen of Salem. We appreciate your business and hope to see you again soon! Best Regards, Gregory Bell Service Manager gbell@lithia.com

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