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Volkswagen of Salem - Service Center

Salem, OR

4.3
212 Reviews
Call Service Center (503) 400-6307

212 Reviews of Volkswagen of Salem - Service Center

Sort by
May 05, 2024

Everyone was very helpful and polite. As far as I could tell, they did a very thorough job working through things on the car. More

by SEABOUND101
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t know all of their names because I just had my car serviced. I know Gregg the manager was great.
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May 06, 2024 -

Volkswagen of Salem responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Volkswagen of Salem to be a positive one. Please don't hesitate to reach out if you need anything else. Best Regards, Gregory Bell Service Manager gbell@lithia.com

Helpful
May 04, 2024

Customer was great, explained everything to me. On time, waiting didn’t take as long as I was expecting. More

by BARBICOL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Didn’t get the young man’s name,
Report | Print
May 06, 2024 -

Volkswagen of Salem responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Best Regards, Gregory Bell Service Manager gbell@lithia.com

Helpful
May 04, 2024

I had a great experience with you. .when I had a small issue with the truck you got it in an fixed without any problem... Thank you More

by KEVINKOENIG07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Reid
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 06, 2024 -

Volkswagen of Salem responded

Thank you, Kevin! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Volkswagen of Salem, we look forward to having you as one of our valued customers for many more years to come! Best Regards, Gregory Bell Service Manager gbell@lithia.com

Helpful
May 02, 2024

Friendly, Professional & Personable! Rep kept me updated via texts, vehicle was ready on time and EV fully charged. More

by BARTOXLEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Devin, David
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May 03, 2024 -

Volkswagen of Salem responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Best Regards, Gregory Bell Service Manager gbell@lithia.com

Helpful
May 02, 2024

They go out of their way to accommodate their customers and satisfy their needs as best they can. More

by HILLS32006
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory Bell
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 03, 2024 -

Volkswagen of Salem responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Best Regards, Gregory Bell Service Manager gbell@lithia.com

Helpful
April 29, 2024

Was in and out quicker than expected. Ruby did an excellent job keeping me informed. More

by HENDEMIC20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ruby
Report | Print
Apr 29, 2024 -

Volkswagen of Salem responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Best Regards, Gregory Bell Service Manager gbell@lithia.com

Helpful
April 29, 2024

Service dept is always on top of getting my vehicle in and out and making the process as easy as possible. More

by BUGNI4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : DAVID QUARLES
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Apr 29, 2024 -

Volkswagen of Salem responded

Thanks for sharing your thoughts about your experience with Volkswagen of Salem. We appreciate your business and hope to see you again soon! Best Regards, Gregory Bell Service Manager gbell@lithia.com

Helpful
April 29, 2024

Great service always super helpful and friendly. I love the wash at the end of service! More

by LEXIHUN_24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 29, 2024 -

Volkswagen of Salem responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Best Regards, Gregory Bell Service Manager gbell@lithia.com

Helpful
April 28, 2024

If you looking to buy a car I would highly recommend Tanner as your salesman not only is he funny but honest More

by DFULLAN2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Case, Tanner
Report | Print
Apr 29, 2024 -

Volkswagen of Salem responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Best Regards, Gregory Bell Service Manager gbell@lithia.com

Helpful
April 26, 2024

They don’t care about their customers and sold a vehicle that needed quite a bit of work saying that it was all checked out by their service department installed two new tires on all wheel drive when it sho More

by Camron
Service Communication
Recommend Dealer
No
Employees Worked With
Meredith, and the stupid Service department
Report | Print
Apr 29, 2024 -

Volkswagen of Salem responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss this matter in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Best Regards, Gregory Bell Service Manager gbell@lithia.com

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