Volkswagen of Salem - Service Center

Jan and I are well pleased with the way we were treated during the sales process. during the sales process. More

It was an unremarkable experience nothing significant good or bad. I would go back again due to the location. good or bad. I would go back again due to the location. More

I had an appointment for a certain time to get my oil changed, thinking it would only be 30min max. After an hour, I saw my vehicle pull up to the front of the entrance to the building. The tech got out changed, thinking it would only be 30min max. After an hour, I saw my vehicle pull up to the front of the entrance to the building. The tech got out and then started talking to one of the sales guys. After 15 min of waiting, I went outside to the tech and asked if my vehicle was ready. He said it was, so he handed me my keys and I left. The customer service of the service coordinators was sub par. No smiles, monotone voice, and just didn’t look like they enjoyed their jobs and seemed like they didn’t want to be there. I unfortunately have the lifetime oil changes so I will have to go back periodically. More

The service was great, my vehicle was done in a timely manner and the coffee machine in the waiting area is decent. manner and the coffee machine in the waiting area is decent. More

I’ve always had good luck at this dealership. Having owned several VW’s I’ve been there before this made it easier to check out one of there used vehicles. Richard was a straightforward salesman Having owned several VW’s I’ve been there before this made it easier to check out one of there used vehicles. Richard was a straightforward salesman and very easy to work with and responsive to messages. More

The service department did a good job 👏 and was timely as I was planing a trip out of state even washed the car with a oil change. Thank you as I was planing a trip out of state even washed the car with a oil change. Thank you More

People front there they don’t care about customers Because the other day treat me like I was nobody Because the other day treat me like I was nobody More

Has been a pretty positive experience each time like how they communicate throughout the visit they communicate throughout the visit More

Problem wasn’t solved and was walked away from when bringing up another problem I received after service was done. Bad communication and bad service bringing up another problem I received after service was done. Bad communication and bad service More

Great job. Helped with the best deal, and gave us information and paper work on how to solve problems with vehicle. Helped with the best deal, and gave us information and paper work on how to solve problems with vehicle. More