Volkswagen of Salem - Service Center

Exceeded my expectations Staff was friendly and knowledgeable. Parking was a breeze. Prices were less than expected knowledgeable. Parking was a breeze. Prices were less than expected More

Jan and I are well pleased with the way we were treated during the sales process. during the sales process. More

Dealership has problems, managers of department do not communicate well with customers. My last repair work took a week or more longer then it should have. I was told their systems had been hacked. It too communicate well with customers. My last repair work took a week or more longer then it should have. I was told their systems had been hacked. It took a month to get the motor work completed. It was very exspensive. I am looking for a new shop to do my work. More

Made an appointment and was reminded of it 5 times. Showed up and no one was there. Had to ask a sales person where the service person was. Non one knew where he was. He walked in 10 minutes later. D Showed up and no one was there. Had to ask a sales person where the service person was. Non one knew where he was. He walked in 10 minutes later. Didn’t say sorry, didn’t introduce himself. Took an hour for an oil change. Didn’t get any kind of report of what was checked, levels afterward. It was not the best. If I didn’t have a warranty for oil changes I would never come back. More

Service reps are very professional and understand their product. The concern is the availability of parts needed. 2 week wait time is the norm for me. 2022 Taos has had its reliability challenges. product. The concern is the availability of parts needed. 2 week wait time is the norm for me. 2022 Taos has had its reliability challenges. More

It was an unremarkable experience nothing significant good or bad. I would go back again due to the location. good or bad. I would go back again due to the location. More

I had an appointment for a certain time to get my oil changed, thinking it would only be 30min max. After an hour, I saw my vehicle pull up to the front of the entrance to the building. The tech got out changed, thinking it would only be 30min max. After an hour, I saw my vehicle pull up to the front of the entrance to the building. The tech got out and then started talking to one of the sales guys. After 15 min of waiting, I went outside to the tech and asked if my vehicle was ready. He said it was, so he handed me my keys and I left. The customer service of the service coordinators was sub par. No smiles, monotone voice, and just didn’t look like they enjoyed their jobs and seemed like they didn’t want to be there. I unfortunately have the lifetime oil changes so I will have to go back periodically. More

The service was great, my vehicle was done in a timely manner and the coffee machine in the waiting area is decent. manner and the coffee machine in the waiting area is decent. More

People front there they don’t care about customers Because the other day treat me like I was nobody Because the other day treat me like I was nobody More

Has been a pretty positive experience each time like how they communicate throughout the visit they communicate throughout the visit More