Volkswagen of Salem - Service Center

If I need to leave the car overnight, tell me sooner than the 3hours I waited in the lobby. the 3hours I waited in the lobby. More

The first experience was great the guy who got me into a rental was amazing ! Then Greg Bell took over . He was the rudest person to me . Very disrespectful until I in fact showed him he was wrong about the rental was amazing ! Then Greg Bell took over . He was the rudest person to me . Very disrespectful until I in fact showed him he was wrong about the rental situation it was actually a loaner and then he changed somewhat but not a ton . I was going to trade my car in and look at buying an suv but after dealing with him we have decided to go elsewhere for our purchase . More

My only issue with havi g my service done here is when i tell them i just want the oil changed and nothing else they always want me to do otjer thungs which amount up to thousands of dollars to have done. tell them i just want the oil changed and nothing else they always want me to do otjer thungs which amount up to thousands of dollars to have done. More

Came in for an oil change good service Friendly staff and helpfully always on top letting me know the status of my vehicle helpfully always on top letting me know the status of my vehicle More

They did my work well and got my car in quick to see it. The gentleman was great and explained things when I had questions. The gentleman was great and explained things when I had questions. More

The service prompted, service assistant was polite and pleasant, Overall very professional Thank you for job well done pleasant, Overall very professional Thank you for job well done More

Picked up the car we bought that needed a new transmission Dave was kind and professional transmission Dave was kind and professional More

Easy. Low key. Very friendly. I had a very easy , low key experience. Tanner was so friendly and had such a good sense of humor. He put me right at ease. N Low key. Very friendly. I had a very easy , low key experience. Tanner was so friendly and had such a good sense of humor. He put me right at ease. No pressure. Always reaching out to answer questions or be able to be on hand for my visits. More

Made appointment online. Saved a screenshot. Went in for it and he had no appointment for me. So remade it for the next day. Went in the next day with a appointment and still Saved a screenshot. Went in for it and he had no appointment for me. So remade it for the next day. Went in the next day with a appointment and still had to wait over an hour for an oil change. Absolutely dread every time I have to go to Volkswagen for any work on my car. More

They were helpful , explained everything, good attention to detail. It took a very long time. They never got back to us about the charging cable for our vehicle, which was disappointing. to detail. It took a very long time. They never got back to us about the charging cable for our vehicle, which was disappointing. More