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Volkswagen of Salem - Service Center

Salem, OR

4.1
521 Reviews
Call Service Center (503) 400-6307

521 Reviews of Volkswagen of Salem - Service Center

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October 15, 2023

They are a great team and friendly. Super caring. Only team I trust with my cars. More

by AMKOLANIAK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 16, 2023 -

Volkswagen of Salem responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Volkswagen of Salem to be a positive one. Please don't hesitate to reach out if you need anything else. Best Regards, Gregory Bell Service Manager gbell@lithia.com

October 14, 2023

Excellent costumer service. Had to get a quote on tires and previously got my brakes done More

by ADAMRASTAETTER1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 16, 2023 -

Volkswagen of Salem responded

Thank you, Adam, for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Volkswagen of Salem. Best Regards, Gregory Bell Service Manager gbell@lithia.com

October 11, 2023

Courtesy is the first word that comes to mind when describing the service provided from this dealership. More

by RANDYFELLOWS3892
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 12, 2023 -

Volkswagen of Salem responded

Randy, Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Best Regards, Gregory Bell Service Manager gbell@lithia.com

October 04, 2023

Setting up my appointment had its challenges, but once I was in, the process was smooth as silk and way faster than I expected. More

by CERDMANCZYK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brendon Braff
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Oct 04, 2023 -

Volkswagen of Salem responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Volkswagen of Salem. Best Regards, Gregory Bell Service Manager gbell@lithia.com

October 04, 2023

Stephen, my mechanic, and Greg, running the service office, are the reasons I drive 65 miles into this dealer for continued maintenance of my VW. More

by JOANIEIS
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 04, 2023 -

Volkswagen of Salem responded

Thank you for taking the time to share your thoughts on working with Gregory and our team. We're glad to hear we delivered such a great experience! Best Regards, Gregory Bell Service Manager gbell@lithia.com

October 02, 2023

Service and personnel were outstanding . Although the job took more time than was expected. You know More

by GMONY503
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Alexander
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gregory Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
October 01, 2023

Amazing service and very helpful people. Best car buying experience I've ever had in 50 plus cars. More

by VWBRYAN22
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tayler Baker, David Quarles
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September 23, 2023

Greg Bell and his team do an exceptional good job at treating me with the utmost respect and the quality of work that Colin in the shop does on my 2015 Golf Tdi is just like he is working on his own VW. More

by GKUSCHNICK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 27, 2023 -

Volkswagen of Salem responded

Thank you for your kind words. We feel our service department is what makes Lithia Volkswagen of Salem special, and reviews like yours help us to make sure that we're meeting the needs of our customers. Thank you again for the fantastic feedback and we look forward to seeing you for your next service appointment. Sincerely, Gregory Bell | Service Manager

Sep 28, 2023 -

GKUSCHNICK responded

Salem VW gives the best service I have ever received from any dealership!

September 22, 2023

Customer service is attentive and efficient. I appreciate the Lyft service connection. I’ll be back. More

by MARI3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Quayle’s
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September 18, 2023

It was very clean and provided exceptional service being done in sufficient time according to the time frame they said. More

by RAMILLER679
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 21, 2023 -

Volkswagen of Salem responded

Thank you for your outstanding rating about our service department. We appreciate the opportunity to service your vehicle and look forward to doing so in the future. Thanks for taking the time to write this review! Sincerely, Gregory Bell | Service Manager

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