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Volkswagen of Salem - Service Center

Salem, OR

4.1
564 Reviews
Call Service Center (503) 400-6307

564 Reviews of Volkswagen of Salem - Service Center

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December 26, 2023

great customer service. Let me know of any issues and then took care of them More

by Linkbad21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Quarles
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Dec 27, 2023 -

Volkswagen of Salem responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Best Regards, Gregory Bell Service Manager gbell@lithia.com

December 26, 2023

Easy to work with. Made me feel comfortable. A very nice experience. Experts, friendly, and informative More

by JOEYDAVIS503
Recommend Dealer
Yes
Employees Worked With
Greg
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Dec 27, 2023 -

Volkswagen of Salem responded

Thanks, Joey, for sharing about your experience with Volkswagen of Salem. We appreciate your business and hope to see you again soon! Best Regards, Gregory Bell Service Manager gbell@lithia.com

December 25, 2023

They were honest, helpful and made the buying process easy and affordable buy discounting the car to the point where we couldn't refuse! More

by RIECO
Recommend Dealer
Yes
Employees Worked With
Jason Alexander
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 27, 2023 -

Volkswagen of Salem responded

We are very happy to have provided you with such a positive experience! Congrats on your new vehicle! We sincerely value your business and look forward to your next visit. Best Regards, Gregory Bell Service Manager gbell@lithia.com

December 20, 2023

I was met with courteous, helpful staff. They covered the entire service check with a video. They were very professional. More

by BMAHALL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 21, 2023 -

Volkswagen of Salem responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Volkswagen of Salem. Best Regards, Gregory Bell Service Manager gbell@lithia.com

December 20, 2023

Service as always was fast, friendly and very efficient. Staff was extremely knowledgeable and took time to explain what was needed to be done More

by mjmunz0311
Recommend Dealer
Yes
Report | Print
Dec 21, 2023 -

Volkswagen of Salem responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Best Regards, Gregory Bell Service Manager gbell@lithia.com

December 20, 2023

Selling cars that have been in accidents with out disclosing to the customer. Bad business practices. Reporting to the better business bureau. More

by Scottv163
Recommend Dealer
No
Employees Worked With
JJ Hunsaker, general manager.
Report | Print
Dec 24, 2023 -

Volkswagen of Salem responded

We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Best Regards, Gregory Bell Service Manager gbell@lithia.com

December 20, 2023

Great I had a great experience at VW of Salem The service team is great More

by SMITHCOLLIN_11
Recommend Dealer
Yes
Employees Worked With
David
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Dec 21, 2023 -

Volkswagen of Salem responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Best Regards, Gregory Bell Service Manager gbell@lithia.com

December 19, 2023

As I stated, it was a pleasant experience, the dealership was clean and well represented More

by DAVISCRONALD
Recommend Dealer
Yes
Employees Worked With
Greg
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Dec 19, 2023 -

Volkswagen of Salem responded

Thanks for sharing your thoughts about your experience with Volkswagen of Salem. We appreciate your business, Ronald, and hope to see you again soon! Best Regards, Gregory Bell Service Manager gbell@lithia.com

December 19, 2023

Tayler was great. Everyone was friendly. I do believe I was lied to or mislead twice during the process. More

by RUSH_JASON
Recommend Dealer
No
Employees Worked With
Matthew Reid
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew Reid
Report | Print
Dec 22, 2023 -

Volkswagen of Salem responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, Jason, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Best Regards, Gregory Bell Service Manager gbell@lithia.com

December 15, 2023

Always helpful and listening. David is always quick to help. And will tell you exactly what is happening. More

by TAYLERBARKER22
Recommend Dealer
Yes
Employees Worked With
David Quarles
Report | Print
Dec 15, 2023 -

Volkswagen of Salem responded

Thank you for your very kind review, Tayler. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Volkswagen of Salem. Best Regards, Gregory Bell Service Manager gbell@lithia.com

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