Volkswagen of Salem - Service Center

On time, transparent and excellent customer service. He was very helpful on going theough the things that needed to be done He was very helpful on going theough the things that needed to be done More

We have had only good experiences at this location. We will continue to purchase our VW from here We will continue to purchase our VW from here More

I loved the way I was treated from jet waiting for me at the front door outside and shook my hand as I got out of the car the front door outside and shook my hand as I got out of the car More

I've sent 3 or 4 previous 2-3 star reviews with no response to my issue. Now I'm lowering rating to one star because they won't stop sending these review requests. They never ask for review on our s response to my issue. Now I'm lowering rating to one star because they won't stop sending these review requests. They never ask for review on our salesman, Ismael Jimenez. He seemed nice, but made promises he didn't keep (said car had two keys but it didn't). Cost me $400 to get a second key made. More

great customer service great customer service and experience. was telling me the process and when the car was going to be ready experience. was telling me the process and when the car was going to be ready More

Always a great experience with them. Very friendly and honest individuals. I would highly recommend Very friendly and honest individuals. I would highly recommend More

Fast. Friendly. Affordable. Service writers are always willing to answer any questions I have. Reliable. Friendly. Affordable. Service writers are always willing to answer any questions I have. Reliable. More

They are friendly and communicate what they will be doing before doing the work. The work is done when they say it will be. before doing the work. The work is done when they say it will be. More

As usual the work was done correctly. They have very knowledgeable and Professional team , which always good to work with. Service manger Greg Bell and his crew is always good to wo They have very knowledgeable and Professional team , which always good to work with. Service manger Greg Bell and his crew is always good to work with . More

My vehicle was brought into the service center on Tuesday, 4/8. I was informed later that afternoon that the car would be kept overnight and most likely for a couple business days as a part needed to Tuesday, 4/8. I was informed later that afternoon that the car would be kept overnight and most likely for a couple business days as a part needed to be ordered (I had been told the part would take 2 days to arrive). I was next updated on Thursday, 4/10 that the part had not yet arrived, but I would be given an update on Friday if the part had arrived, and whether my vehicle would be ready that day. I did not receive an update on Friday; I then tried reaching out multiple times on Saturday looking for an update, only be receive a text message from a David Quarles that the techs were off that day and that the service manager would reach out to me first thing Monday (as I do understand the service center is closed on Sunday’s). I did not receive any update on Monday as I was promised. I was informed Tuesday 4/15 that my vehicle was ready. I am thoroughly disappointed and frustrated in Volkswagen’s lack of communication with me, making promises for follow up that were never done, and the dealership holding my car for a week with the bare minimum of communication. From the communication I did receive, I was not informed what part was needed and what was replaced until I asked when picking my car up on 4/15. When I asked the service rep, Devin, over the phone on 4/8, he was only able to confirm for me that there was an issue related to the battery without additional specification. More