Volkswagen of South Charlotte

Totally Ignored I was in the service department today August 14th I stood there for 10 minutes and no one acknowledge that I was there all the sales reps what pretend I was in the service department today August 14th I stood there for 10 minutes and no one acknowledge that I was there all the sales reps what pretend to be on the phone even after customers left they picked up the phone and start dialing out, the other worker where was on the phone showing photos. Worst experience ever! More

Best car buying experience ever! Amber Dowell was very patience with me while deciding which vehicle best fit my needs! She is also very knowledgeable on the vehicles. Highly recommen Amber Dowell was very patience with me while deciding which vehicle best fit my needs! She is also very knowledgeable on the vehicles. Highly recommend going to see Amber!! More

Excellent Amber Dowell has exceptional customer service. She is one of the top employees at the dealership in my eyes. She really caters to your needs and wants Amber Dowell has exceptional customer service. She is one of the top employees at the dealership in my eyes. She really caters to your needs and wants. More

Excellent Service Volkswagen of South Charlotte excelled in their service of my vehicle. They were extremely busy (more evidence of a dealership with a following) but Volkswagen of South Charlotte excelled in their service of my vehicle. They were extremely busy (more evidence of a dealership with a following) but finished my vehicle within the the time promised. The service technician went over all the services performed on my vehicle and let me know what would be done at the next service. Everyone was polite and quick to give assistance. They even found time to wash off my cars exterior. I am so glad I wandered into that dealership and purchased my Passat. It has consistently been the best dealership experiences I have ever had.....even Honda. Thank VW of South Charlotte. More

Above and beyond Al Condrey went above and beyond to service my VW Jetta and apply a $20 coupon I wasn’t even aware of to my purchase. Al Condrey went above and beyond to service my VW Jetta and apply a $20 coupon I wasn’t even aware of to my purchase. More

Saaid Olmedo How many times have you been to a dealership and felt that you know more about the cars than their own sales people !? I know it happened to me pretty How many times have you been to a dealership and felt that you know more about the cars than their own sales people !? I know it happened to me pretty frequently. However, not when you see Saaid Olmedo (Sales Consultant) at VW of South Charlotte. I am driving a VW Golf GTI Autobahn with all packages you can buy. After my Android S8 got an update over night, my Golf connected me constantly to MirrorLink instead of Android Auto. I went to VW South Charlotte the same day and three people (sales + service) could not figure out how to solve the problem. Since I had another appointment I left and spent two hours to google the problem for a solution (btw, this is a very common problem and google could not help me either). I returned two days later VW of South Charlotte with more time, hoping that someone would be able to help. Well, the front desk connected me with Saaid Olmedo. Saaid walked with me to my car, knowing that I will not buy a new car from him. Still, he sat down, fixed the problem in less than a minute and showed me many other amazing features I did not even know I have. Saaid new everything about my car and took the time to explain all these features. But the best - listen to this - he hitched up his shirt sleeves and showed me a tattoo ... a big blue VW-logo. He is a VW enthusiast since decades and just loves VW. This passion for the brand and his friendly & kind personality will definitely get me back to him next time I am buying a VW !! More

Great Service I would like to extend my observance and applaud to Al Condrey for his exceptional service that he gave us this week. We arrived in Charlotte from M I would like to extend my observance and applaud to Al Condrey for his exceptional service that he gave us this week. We arrived in Charlotte from Maryland and our Passat TDI was experiencing the engine light on. I called VW of America and they referred us Volkwagen of South Charlotte. Al Condrey 's name was given to us, and believe me this is our fifth VW and never have I experienced such a warm, more personable person as Al Condrey, he is truly an asset to Volkswagen of South Charlotte. I have referred him to our daughter (Ms.Carter) who lives in Charlotte and also has a Passat SEL. Al Condrey gets a BIG HOORAY/and special thanks from us. Warm Regards, The Jacksons More

Kicked out for requesting breakdown of dealer installed opts Moe was rude, aggressive, and extremely offensive. Unwilling to provide detailed breakdown of the $1,300 dealer installed options, then kicked me out Moe was rude, aggressive, and extremely offensive. Unwilling to provide detailed breakdown of the $1,300 dealer installed options, then kicked me out of the dealership. Entire encounter lasted 10 minutes. His last words to me were "Thanks for wasting my entire morning". Also lied by saying he was a Sales Manager, which another employee confirmed he is not. I don't know how this guy maintains his job, clearly untrustworthy, buyers beware. More

Our second time leasing a car with Volkswagen of South Cha So here we are again with Volkswagen of South Charlotte turning in our 2016 Passat and leasing the new 2018 model. The reason why we are doing this is So here we are again with Volkswagen of South Charlotte turning in our 2016 Passat and leasing the new 2018 model. The reason why we are doing this is simply due to the fact we obviously like the cars and selection of models but more important, the relationship with the dealership. Spiros Dedis is a seasoned sales executive that knows his product well. He has looked out for our best interest each time and made sure we were comfortable and knowledgeable regarding each of the features of the cars we have leased. Al in service is spot on with following up on scheduled maintenance and Drew in finance is quite the gentleman to work with. The owner, Mark Cohen, makes sure that we continue to be happy and has been available for any support ( which we have not needed). My wife and I highly recommend them and have sent some of our friends there as well to visit with Spiros for their vehicle requirements. Patrick works closely to ensure that everyone feels they got their “Deal” and leaves with a big smile. By the way- bagels, coffee, and two lounges even with desk areas, to relax during any visit. More

This guy IS A KEEPER! I came into VW SOUTHCHARLOTTE to look at a used GTI. I was paired up with Jendy who provided me an EXCELLENT car buying experience. He was upfront, no I came into VW SOUTHCHARLOTTE to look at a used GTI. I was paired up with Jendy who provided me an EXCELLENT car buying experience. He was upfront, not pushy, and encouraged me to weigh all options throughout the buying process. Any areas of doubt I had with the car Jendy was able to help me work through it with warranty options etc... Every purchase option was laid out on the table in front of me for comparison even before I committed to buying the car. I was taken seriously and my time was not wasted which I do appreciate! Would I buy another car from Jendy? YES Would I refer folks to Jendy? YES Did Jendy enhance my experience at VW SouthCharlotte? YES Does Jendy need a raise? YES Will I return to VW South Charlotte because of my experience? YES More