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Volkswagen of South Charlotte
Charlotte, NC
2,040 Reviews
Thank you for visiting our website. My name is Mark Cohen. I am the General Manager/Owner here at the all new Volkswagen of South Charlotte. It is our ultimate goal here to provide you with all the information you request in an up front straight forward manner. My complete desire is to make sure that each and every customer is treated with the professionalism and courtesy that they come to expect from all of my staff.
If there is anything that I can do for you personally please do not hesitate to give me a call or visit me at the store. If you are not happy with your experience please let me know, so I can try to help.
Thanks
Mark Cohen
GM
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
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Showing 2,040 reviews
August 06, 2017
2013 Jetta Took my car in for 40k maintenance they said i needed a wheel alignment on tires with 1500 miles on tires charged me $90 for 10 minutes worth of work Took my car in for 40k maintenance they said i needed a wheel alignment on tires with 1500 miles on tires charged me $90 for 10 minutes worth of work and then found after return home a chip on front bumper. First they rip me off of something not needed and then to add insult to injury chip paint on front bumper. More
by DAVID H KNEPPER
Employees Worked With
Al
Helpful August 05, 2017
No pressure I talked to many members of the dealership. No one was trying to sell me a car. Everyone was working on my situation while understanding my needs. I talked to many members of the dealership. No one was trying to sell me a car. Everyone was working on my situation while understanding my needs. More
by Hunter
Employees Worked With
Rick Pitre, BreAnna Griffin
August 04, 2017
Excellent and Helpful Adam Mikels was very kind and very helpful. He seemed very busy that day but he multi-tasked very well. He took care of me while maintaining and produ Adam Mikels was very kind and very helpful. He seemed very busy that day but he multi-tasked very well. He took care of me while maintaining and productive and professional charisma. I will defiantly return if needed and hopefully receive the same hospitality the every one showed to me and my mother who was with me. More
by Shannon Setzer
Employees Worked With
Anton in the parts department
August 04, 2017
Great service visit Brought my daughter's Jetta in for a problem with the door locks.. Joerg went above and beyond to check on our certified preowned status and saved us Brought my daughter's Jetta in for a problem with the door locks.. Joerg went above and beyond to check on our certified preowned status and saved us a lot of money! We will be back! More
by Aspenjackson
Employees Worked With
August 04, 2017
Very laid back...she made me feel at home Very personal...i feel like at was at home and i had been there before...everyone very nice and friendly. The place was very clean and i will definite Very personal...i feel like at was at home and i had been there before...everyone very nice and friendly. The place was very clean and i will definitely go back and buy another car from there. More
by Derrick Rivers
August 04, 2017
Excellent purchase experience of 2017 VW Golf Sportwagen SEL I contacted VW of South Charlotte using a link on their website regarding setting up a test drive on a new Golf. Bill Patterson responded by phone w I contacted VW of South Charlotte using a link on their website regarding setting up a test drive on a new Golf. Bill Patterson responded by phone within 10 minutes and we set up an appointment for the next day. The sales manager also replied, acknowledging that Bill was working on my request. I drove 110 miles to their dealership because of the good selection of Golfs. Much to my pleasant surprise, when I arrived at the dealership the Golf I was coming to test drive had already been pulled right up front. Bill Patterson met me and off we went on a very thorough test drive in the Golf. I had already mentioned to Bill that I also wanted to look at a Jetta and Golf Sportwagen. After the Golf drive and while I was looking it over further, Bill brought the Jetta up to drive. Upon returning in the Jetta, Bill brought up the Golf Sportwagen to drive. I ended up choosing the Sportwagen as it drove the best and was the most comfortable and offered the most utility for my needs. Only 4 hours from arriving to driving away with the clean, full of gas, Golf Sportwagen. Pretty quick considering 3 extended test drives, getting my trade-in appraised, financial paperwork, and transferring personal things from my trade-in to the new VW. Everyone at VW of South Charlotte were most helpful, and not the least bit high-pressure in their sales technique. More
by Golf
August 02, 2017
Great Service Experience John Keating made this an easy pleasant experience. I recommend him highly. The service department is clean and well organized. It was nice to be abl John Keating made this an easy pleasant experience. I recommend him highly. The service department is clean and well organized. It was nice to be able to use the work station while I waited. More
by Basellars
Employees Worked With
John Keating
August 02, 2017
Great experience during 10k scheduled service The fact that I received an email reminding me about the 10k mileage service was a nice service from VW South Charlotte dealer. The additional conveni The fact that I received an email reminding me about the 10k mileage service was a nice service from VW South Charlotte dealer. The additional convenience of been able to schedule the service on line was greatly complemented for the extraordinary service that Sam and Al provided when I got there. They kept me informed about the progress of the service and provided a detailed summary of what was done at the end while I enjoyed a nice cup of coffee while a waited in th superb lounge the dealer has. Very pleasant experience. More
by Passat
Employees Worked With
Sam in the service department.
July 31, 2017
Great Service I gave the service department five stars for their speed of service. They got me in and out under 30 mins. I appreciate great, quick service at compar I gave the service department five stars for their speed of service. They got me in and out under 30 mins. I appreciate great, quick service at comparable prices. More
by Edward Ridley
Employees Worked With
Adam Mikels
July 31, 2017
Great Experience Purchasing New Car We are part of the buyback program for the 2014 Passat TDI we purchased from Mr. Dedis and VW of South Charlotte. To replace the car we looked around We are part of the buyback program for the 2014 Passat TDI we purchased from Mr. Dedis and VW of South Charlotte. To replace the car we looked around at other cars before we went back to look at the new Passat. We love the car and we have had great experience with Mr. Dedis and the entire dealership in both 2014 and the last few weeks buying our new Passat. They are all pleasant and to the point without being aggressive or pushy. That certainly is not the case at all dealerships. I would highly recommend both the Passat, Mr. Dedis, and this dealership to anyone looking for a new car. More
by JJ2017
