Volkswagen of South Charlotte

Issues resolved to my satisfaction All issues were resolved. The team went out of their way to make things right. Mark Cohen is an excellent manager. I worked with Ryan O'Sheilds o All issues were resolved. The team went out of their way to make things right. Mark Cohen is an excellent manager. I worked with Ryan O'Sheilds online and through text to get a deal set up due to the distance to the dealership. I was very clear that I was looking for a clean vehicle, and explained in detail about experiences at other dealerships that I did not want to happen again. Although really wouldn't budge on their internet price, we came to an agreement. I stressed my requirements of the car being clean, paint being in top condition. I was very clear that needed to know about any and all flaws before I made the drive, because it is a long drive and I would have a baby with me, and hoped to have paperwork and everything prepared as much as possible before I arrived. I was assured it was flawless, that everything would be ready. Upon arrival, the vehicle was not up to the expectation set by my conversations with the salesman. The rear bumper was not attached properly, visibly loose and not aligned. The paint was swirled badly and had many scuffs and scratches, all of which could be easily repaired with a simple buff and polish. Two of the tires had moderate sidewall damage. The driver's door handle was missing a plastic cover; the metal lock cylinder was exposed. The interior was barely clean; the tan leather seats were mildly dirty and wiped in the main visible areas only, any deeper investigation revealed dirt and grime. The driver’s seat had a poorly done tear repair that did not match the color, looking like a light coffee stain in about a 6" square area. I requested that these things be taken care of before purchase. They were only willing to attach the bumper properly and order the cover for the door handle. Moe Borno was the sales manager throughout the process. He was somewhat passive aggressive and combative, as well as slightly condescending. There was a distinct feeling that my requests were ridiculous and that I was just trying to drive the price down. I was told multiple times that they could not go any lower or spend any money fixing the vehicle, even though I never once requested a price adjustment, simply asked that the expectation set during my communications with the salesman be upheld. In the end I purchased the vehicle because I like it, not because it was a good deal; I will still have to invest to have the paint mechanically corrected, the leather seat repaired and interior cleaned, and purchase two tires. The process took 4 hours, plus 3 hours of drive time. The dealership is very nice, Coffee, water and bagels are available. The parking area was not large enough for the volume of customers there. I was given my choice of nice VW keychains upon completing the paperwork. More

Great Experience I had a great experience purchasing a car from VW of South Charlotte, I purchased a CPO 2016 VW Black Passat. Brandon Douglas helped me a bunch throug I had a great experience purchasing a car from VW of South Charlotte, I purchased a CPO 2016 VW Black Passat. Brandon Douglas helped me a bunch throughout this entire purchase. I wasn't very happy during my first visit due to certain reasons, however the sales manager Moe and The owner Mark actually reached out to me and helped me out. Everything was handled very professionally, such a great buying experience. More

Thoroughly explained service visit Mr. Chestnutt was very pleasant and gave thorough, good information about my service visit. The only complaint (minor) I have is: I asked if the t Mr. Chestnutt was very pleasant and gave thorough, good information about my service visit. The only complaint (minor) I have is: I asked if the tv in the waiting area could be tuned to the channel showing the olympics. Was told 'no, the channel cannot be changed'. So, don't know if that meant physically it stays on 1 channel. or you do not want to open the door to channel requests. I can understand that could be a slippery slope. But heck, it is the olympics. Well, anyway, it was good service on my car. thanks and have a nice day. Nancy Monts-Rayfield Rock Hill, SC More

Real service I always deal with Al Condrey and he is exceptional. He always contacts me for follow up and explains everything that is being done. He has a great pe I always deal with Al Condrey and he is exceptional. He always contacts me for follow up and explains everything that is being done. He has a great personality and is very upbeat! More

Met every one of my needs! I started with an inquiry via the live chat option and that led to an amazing car purchase experience! Sabrina is very knowledgeable, very patient an I started with an inquiry via the live chat option and that led to an amazing car purchase experience! Sabrina is very knowledgeable, very patient and very responsive. Working with Chris in finance was also a very good experience. I love my new Atlas and I had a great experience buying it at VW of South Charlotte! More