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Volkswagen of South Charlotte

Charlotte, NC

4.9
2,184 Reviews
Thank you for visiting our website. My name is Mark Cohen. I am the General Manager/Owner here at the all new Volkswagen of South Charlotte. It is our ultimate goal here to provide you with all the information you request in an up front straight forward manner. My complete desire is to make sure that each and every customer is treated with the professionalism and courtesy that they come to expect from all of my staff. If there is anything that I can do for you personally please do not hesitate to give me a call or visit me at the store. If you are not happy with your experience please let me know, so I can try to help. Thanks Mark Cohen GM
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9900 South Blvd

Charlotte, NC

28273

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Showing 2,184 reviews

November 12, 2020

The people that work in this dealership are absolutely amazing they will do everything they can to make sure you leave happy and well taken care of. I know who I will be coming to see next time I need a v More

by chrispapoi17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Douglas
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Muhlbach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jendy Rodriguez
Nov 15, 2020 -

Volkswagen of South Charlotte responded

Hi, we're glad to hear our staff took such great care of you! Here at Volkswagen of South Charlotte we strive to provide a comfortable environment and relaxing facility to every guest. We hope we can continue to be of service to you down the road!

November 10, 2020

Great Experience. Spiros was awesome. Fast, easy and understanding the situation. All the help. Brandon was very good explaining all the rates and why we needed to make the decision we made. Very happy! More

by Roberto Bueno
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Spiros Dedis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Douglas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 11, 2020 -

Volkswagen of South Charlotte responded

When a customer makes the effort to write a review as generous as yours we know that we are doing our jobs correctly. We are sincerely grateful that you chose Volkswagen of South Charlotte for your vehicle needs and promise to deliver the same experience or an even better one the next time you visit us. As one of our valued customers, we want to sincerely thank you for your business. We're thrilled to have you as a customer and we hope to see you here again down the road! Safe travels!

November 07, 2020

So I recently bought a vehicle at VW south Charlotte and I had identified a minor issue during the test drive. We scheduled time with the service dept and they got the vehicle in very quickly. They ended up More

by Jeff B
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kwasi Asante-Ansong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Hodson, Rachel Chris
Nov 08, 2020 -

Volkswagen of South Charlotte responded

Jeff B, thank you for your great feedback! Our team here at Volkswagen of South Charlotte sets a high standard of excellent customer service and we're glad to hear your experience reflected this! We strive to deliver a great experience to all of our valued customers each visit. Reviews like yours help us to continually improve. Thank you again for your feedback and take care!

November 06, 2020

My wife and I truly enjoyed our visit for a new vehicle. Rachel and Kwasi were extremely knowledgeable about the vehicles and provided great guidance during the sales process. I would highly recommend both More

by dkinder04
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kwasi Asante-Ansong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Moe Borno
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rachel Chris
Nov 11, 2020 -

Volkswagen of South Charlotte responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 05, 2020

My experience with both Rachel Chris and Volkswagen of south charlotte was very good. Rachel took the time to explain any questions I had about the workings of the controls of the car. She was a pleasure More

by jlmorristen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joerg Kuehni
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kwasi Asante-Ansong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rachel Chris
Nov 11, 2020 -

Volkswagen of South Charlotte responded

Hi, we are pleased to hear of your experience with us here at Volkswagen of South Charlotte. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 04, 2020

Our sales person Rachel were extremely helpful in helping us find our new car. She was easy to talk to and listened to everything we wanted and helped find us the perfect match! More

by kyladurbin15
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rachel Chris
Nov 11, 2020 -

Volkswagen of South Charlotte responded

Hello, thank you so much for your kind words about your experience here at Volkswagen of South Charlotte. We try every day to satisfy our customers and it’s always nice to know when we succeed. If you have any additional concerns or questions about your new vehicle, we will be more than happy to assist you! We're here for any concerns you may have! Safe travels!

November 03, 2020

John found me a new car that I absolutely love!! He was extremely helpful every step of the way and I highly recommend his expertise and professionalism. Thank you VW of South Charlotte for a great experie More

by Jordan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Muhlbach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mo
Nov 11, 2020 -

Volkswagen of South Charlotte responded

Hi Jordan! Here at Volkswagen of South Charlotte, we understand your time is valuable. We're glad to hear that John and the team were able to provide you with such an amazing experience. Thank you for letting us know how your experience was and we hope to continue to provide amazing service to you! Have a great day!

November 03, 2020

Vw of south charlotte is best place to buy a car Saaid was Excellent very professional and knowledgeable and kind Thank you guys 👍 highly recommend them More

by Hodzicramo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Saaid Olmedo, Rachel Chris
Nov 11, 2020 -

Volkswagen of South Charlotte responded

Hodzicramo, thank you so much for your incredible recommendation. We're thrilled to hear we provided you with such a great experience and means so much to the team here at Volkswagen of South Charlotte to have earned it. As one of our valued customers, we want to sincerely thank you for your business. We're thrilled to have you as a customer and we hope to see you here again down the road! Safe travels!

October 30, 2020

It was the best customer service experience Brandon and John was very knowledgeable quick and friendly despite the odds counted against they made it happen for me love this place will definitely be recomme More

by tinikarhynes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Douglas
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Muhlbach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 07, 2020 -

Volkswagen of South Charlotte responded

Hello! Thank you for your kind words about Brandon, John, the team and this wonderful review! Until the next time we meet, take care!

October 30, 2020

Working with John was a dream come true. John was no nonsense and sold us the car we needed with the features we wanted. He was professional and friendly. More

by Gfoster92
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Muhlbach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 07, 2020 -

Volkswagen of South Charlotte responded

Hello! We are very happy John and the team provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

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