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Volkswagen of West Islip
West Islip, NY
114 Reviews
VW of West Islip - Mission, Vision, and Values
Our Mission and Vision
VW of West Islip: Valuing every customer’s unique needs, Working tirelessly to exceed expectations, Offering exceptional service and reliable vehicles, Forging lifelong relationships built on trust.
We are dedicated to creating a welcoming environment, Earning your loyalty with transparency, Striving for excellence in every interaction, and Taking pride in your satisfaction. Integrity guides our actions as we Seek innovative solutions to serve you better, always with Love for our community and a commitment to Inspiring trust through Professionalism and care.
What This Looks Like
Valuing Every Customer’s Unique Needs
Personalized Consultations: Understanding each customer's lifestyle, preferences, and budget to recommend the best options.
Active Listening: Training staff to attentively address customer concerns without rushing.
Flexible Solutions: Customizable financing options, service plans, and trade-in evaluations.
Clear Communication: Avoiding jargon and ensuring customer understanding.
Proactive Follow-Ups: Ensuring satisfaction post-sale or service.
Inclusive Offerings: Vehicles and services catering to diverse needs, including accessibility and eco-friendly options.
Customer Feedback Integration: Regularly improving based on feedback.
Working Tirelessly to Exceed Expectations
Attention to Detail: Impeccable vehicle preparation and quality.
Proactive Problem-Solving: Addressing potential issues early.
Speedy Responsiveness: Prompt replies to inquiries.
Surprise Extras: Offering perks like car washes and loyalty discounts.
Consistent Follow-Through: Keeping promises and ensuring satisfaction.
Empowering Employees: Training staff to exceed customer expectations.
Continuous Improvement: Refining processes and investing in innovation.
Community Engagement: Strengthening customer bonds through local initiatives.
Offering Exceptional Service and Reliable Vehicles
Exceptional Service
Welcoming Environment: Clean and comfortable dealership spaces.
Transparent Processes: Clear pricing and financing explanations.
Customer-Centric Training: Skilled staff for tailored recommendations.
Convenient Options: Online scheduling, at-home test drives, express services.
Comprehensive Support: Assistance throughout the customer journey.
Service Excellence: Quality maintenance by factory-trained technicians.
Reliable Vehicles
Thorough Inspections: Rigorous checks on all vehicles.
High-Quality Standards: Partnering with reputable manufacturers.
Certified Pre-Owned Programs: Warranty-backed, reconditioned vehicles.
Vehicle Transparency: Detailed history reports and open discussions.
After-Sale Support: Extended warranties and roadside assistance.
Technology and Features: Cutting-edge safety and efficiency features.
Combining top-tier service with dependable vehicles ensures customer satisfaction, trust, and long-term loyalty.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 114 reviews
April 29, 2025
I purchased 3 cars from Volkswagen of West Islip. The dealership is clean. The employees are friendly. Mainly Pablo is a incredible guy He knows what he's selling he's helpful, he's great. That's why The dealership is clean. The employees are friendly. Mainly Pablo is a incredible guy He knows what he's selling he's helpful, he's great. That's why I will always purchase cars from him. And if I have friends, I will send them to him. More
by dcrican90
Employees Worked With
April 29, 2025
The entire team at Volkswagen of West Islip were phenomenal. I could not have ask for better service and a more pleasing experience with the purchase of my 2025 Volkswagen Atlas. From the moment I phenomenal. I could not have ask for better service and a more pleasing experience with the purchase of my 2025 Volkswagen Atlas. From the moment I stepped into the dealership until the moment I rode off in my new vehicle I was met with exceptionally service from everyone in sales, financing and products. It was truly a pleasure doing business with Volkswagen of West Islip. More
by ottojimnz
April 28, 2025
I like the way they taking care of all customers Very good dealer ,great services good dealer ,great services More
by irving071129
Employees Worked With
April 28, 2025
Just got our 3rd VW with Pablo Courtade. As always, phenomenal service and a great deal. We won't go anywhere else. As always, phenomenal service and a great deal. We won't go anywhere else. More
by riwallach
April 26, 2025
Paplo Courtade helped us pick out our Jetta! He was very kind and an amazing salesman! Definitely we go back to him again!🩷 He was very kind and an amazing salesman! Definitely we go back to him again!🩷 More
by JiciurleoJanet Ciurleo
Employees Worked With
April 25, 2025
Pablo Courtade was great doing business with. He gave me a great deal on a lease for a 2025 jetta, I got it much quicker than expected in the color i wanted. He went out of his way to pick it up. He gave me a great deal on a lease for a 2025 jetta, I got it much quicker than expected in the color i wanted. He went out of his way to pick it up. and he was a very nice guy. More
by tiraden5
Employees Worked With
April 25, 2025
My husband and I have never looked forward to the car buying process and always enter into it with guarded skepticism and a bit of anxiety. However, my heart was set on a specific Atlas on their lot and buying process and always enter into it with guarded skepticism and a bit of anxiety. However, my heart was set on a specific Atlas on their lot and a coworker mentioned what a great dealership they are so we decided to take the trip. We could not have been more pleasantly surprised. We worked with David who greeted us warmly as soon as we walked in. He had such a friendly and positive energy. He walked us through the many features of the vehicle and gave us plenty of room to test drive it and discuss amongst ourselves. He was fair, straightforward, patient and honest with us throughout the entire process and we never felt like we were being worked or tricked into something that we didn’t want. David is, by far, the best we’ve ever worked with and Jonathan in finance was fantastic to work with as well! We would most definitely recommend VW of West Islip to others in the future. More
by Mylife0527
Employees Worked With
April 24, 2025
David Fyffe was very patient and helpful with assisting me on purchasing my new vehicle. me on purchasing my new vehicle. More
by nicoleacipolla
Employees Worked With
April 24, 2025
Came in from Cars. com to check out one of their listings. You often hear horror stories regarding dealerships, this is NOT one of them. Pablo our sales representative t com to check out one of their listings. You often hear horror stories regarding dealerships, this is NOT one of them. Pablo our sales representative took amazing care of us and Sean from financing absolutely scored us the best deal on the vehicle we wanted. Great service, great representatives and we left feeling like we had just won! That’s the formula to get us coming back for sure! Thanks again to the staff! More
by wcafariella
Employees Worked With
April 23, 2025
Christina was very knowledgeable. She was extremely patient with me during the sales process and never put any pressure on me to buy. If you’re looking to buy a VW I highly recommend She was extremely patient with me during the sales process and never put any pressure on me to buy. If you’re looking to buy a VW I highly recommend VW of West Islip and make sure you ask for Christina. More
by Anthonyparisi25
Employees Worked With
