Volvo Cars Annapolis

This was the first time since 2014 when I bought my first Volvo here that I felt the service was off. There was a lack of follow-through and supervision that ended up with me arriving to pick up my car that Volvo here that I felt the service was off. There was a lack of follow-through and supervision that ended up with me arriving to pick up my car that "was ready to go" and it wasn't. I opened the door to get in and found an interior that was absolutely filthy. The floor was littered with debris and the seats were covered in grease. I had to wait for someone to clean the seats and vacuum which was not ideal. I know Kevin was sick for part of the time during my service but there was no continuity by whoever took over. So sorry to have to write this because I am usually thrilled with the service. More

Everything went well. They were very polite and courteous. Will tell more people about this dealership. They were very polite and courteous. Will tell more people about this dealership. More

Fred G. in service is the only one who works on my Volvos for the last 32 years. Purchased my first 960 from Frank F. and now he has retired and his son Ant in service is the only one who works on my Volvos for the last 32 years. Purchased my first 960 from Frank F. and now he has retired and his son Anthony takes over the personal care of clients. Fred in the service department does things right the first time! More

The dealership provides an outstanding Customer Service. In addition to the cleanliness of the facility as I reside about 65 miles away from the dealership, I am comfortable waiting for the vehicle. In addition to the cleanliness of the facility as I reside about 65 miles away from the dealership, I am comfortable waiting for the vehicle. More

They were very helpful and returned my calls. Also they went above and beyond on my trade in. I would go back to them again Also they went above and beyond on my trade in. I would go back to them again More

The service advisor, Michelle was attentive and kept me updated for my 2+ days service. I still however have the same rubbing noise in the front end. I need to bring it in again. updated for my 2+ days service. I still however have the same rubbing noise in the front end. I need to bring it in again. More

Great service and responsiveness. Looking forward to continuing to get my car serviced in Annapolis. Looking forward to continuing to get my car serviced in Annapolis. More

First oil change. Went without incident. They provided a loaner for me to run errands. Very good service Went without incident. They provided a loaner for me to run errands. Very good service More

Well, I had an issue with the computer and tire sensor. It took four visits to get it corrected. However, the staff is professional and polite. It took four visits to get it corrected. However, the staff is professional and polite. More

Every aspect of the service experience was seamless. It started with quick and efficient online appointment scheduling--followed by a fast and friendly arrival at the service facility--followed by being It started with quick and efficient online appointment scheduling--followed by a fast and friendly arrival at the service facility--followed by being kept informed during the service work--and capped off by getting back behind the wheel of my freshly washed and vacuumed XC60! More