Volvo Cars Bellevue

Terrible customer service - AWFUL. I tried to purchase a car from them and as I was signing the paperwork the manager came in to raise the price by 2k. Took the car I bought from anoth I tried to purchase a car from them and as I was signing the paperwork the manager came in to raise the price by 2k. Took the car I bought from another Volvo dealer in and I sat for 5 hours to leave without my car being fixed. I called back when I realized the problem persisted and they never called me back. More

Love the car, service is well, non existent. Service area like 3rd world country, I was abandoned in the waiting area, while being handed off to a different person who didn't know for 1 hour an Service area like 3rd world country, I was abandoned in the waiting area, while being handed off to a different person who didn't know for 1 hour and 15 minutes. A large TV screen, newspapers and magazines on the floor, couple of chairs. Today I turned up for my appointment for 30,000mile service, they told me they were overwhelmed, that it would take possibly a couple of days and they recommended I reschedule 30 days down the road and could not assure me it would not happen all over again. AWFUL AWFUL SERVICE, AVOID AT ALL COST, SEE AN INDE[PENDENT that is what I will be doing. More

Save yourself the headache and don’t EVER buy from here. Complete scam artists. We bought a 2017 Ford truck with a signed “we owe you” agreement to fix a cross traffic safety sensor that went off during our Complete scam artists. We bought a 2017 Ford truck with a signed “we owe you” agreement to fix a cross traffic safety sensor that went off during our test drive on May 29th, 2022. When the sensor goes off, it shuts off our air (hot and/or AC), heated/AC seats, our passenger airbag and the truck’s running boards. After our truck was in and out of the shop for over 8 MONTHS they are now refusing to fix the sensor issue saying that it was fixed and that the same safety sensor that’s still going off (along with the the airbags, air, running boards and seats) must be something entirely new. It’s never been fixed. I have yet to drive this truck without it going off. Now that they are looking at a steeper bill from a AutoNation Ford of Bellevue (A shop they recommended) to explore and fix said issue, Volvo is refusing to fix it. They recommend we call our extended warranty company to have it covered. I kept very detailed lists of everything, saved every voicemail, email, text (or lack of their response) and have a background in business law. What they are doing is completely unethical. Volvo should be disgusted at the way this store represents them. Update: Now here we are, a year later. We were contacted ONCE by Volvo’s in house lawyer. But he never called back. Found out by taking our truck to Bowen Scarff Ford that it had been completely re-wired in 2020, there’s corrosion all over inside the driver’s door and our issues with the dash were because the wire harness under the drivers seat was replaced incorrectly…. This re-wiring information was held from us at the time of purchase and is not on the CarFax we were presented. It wasn’t until we took it to a different Ford Dealership that we were made aware. We also found out that none of our truck’s issues are covered under the extended warranty they sold us because it wont cover anything that has already been replaced! Had we known the truck had been re-wired we wouldn’t have purchased the truck or it’s worthless warranty. I’m currently writing letters to the BBB, District Attorney, Washington State’s Attorney General and Vic Doolan (The VOLVO CEO). I will not stop. I expected so much better from the Volvo name than what we got. More

Great experience with Andy. Test drove and bought the next day. Andy to the time to explain the car to us before driving off-an entire hour in the parking lot going over the new Test drove and bought the next day. Andy to the time to explain the car to us before driving off-an entire hour in the parking lot going over the new car and working threw the volvo app. More

Dealership experience was great. Everybody did what they said they would do. I negotiated a fair price for both parties without incident. Time at dealership was about two hours begin Everybody did what they said they would do. I negotiated a fair price for both parties without incident. Time at dealership was about two hours beginning to end. Highly recommended. More

All the employees that work at Volvo of Bellevue are friendly and helpful with the customer always in mind first. friendly and helpful with the customer always in mind first. More

Very friendly staff and low pressure sale. Don French was great from start to finish. Don French was great from start to finish. More

Good and honest dealings with whole organization. Courteous and friendly service by Don French and the Volvo team Courteous and friendly service by Don French and the Volvo team More

After running over road debris, I made an appointment TWO MONTHS out to have my car checked and serviced - that was the earliest appointment where a loaner car was available. (It was still one month without MONTHS out to have my car checked and serviced - that was the earliest appointment where a loaner car was available. (It was still one month without the loaner.) The person I spoke with told me to bring it in today and they could look at it to make sure there’s no major damage. When I arrived, I was told it would take 3-4 hours - I didn’t have that much time, so I left. I think there’s likely no big issues, but I guess I’ll find out in two months. Major service fail, major safety fail. More