Volvo Cars Gilbert

I like this dealership. (Elegant, well-laid out, comfortable.) Tony Alamada treats customers with dignity and respect. When I'm ready for a new Volvo, I will call Tony. (Elegant, well-laid out, comfortable.) Tony Alamada treats customers with dignity and respect. When I'm ready for a new Volvo, I will call Tony. I greatly appreciate the Uber lifts to and from. I live only a few miles away but too far to walk so very appreciative for a ride home while you work on my auto. I always had trust in the mechanics there but now I'm not so sure. To me, your Service Dept. has too much employee turnover as far as service reps. And it seems like the warm helpful ones leave and the colder ones stay. New guy Josh was good the other day. HOWEVER, I am quite upset to learn my auto was NOT test drove after the windshield recalibration as I was told it was. (Miles IN was same as miles OUT so no test drive was done.) Shame on Volvo to have NOT provided the full service that I had to pay $75 above my $0 deductible for "VOLVO quality service". I did inform Joshua when I realized that the test drive was NOT done, that IF an issue arises because quality control was NOT done, I will hold Volvo responsible. More

The 20K mileage service went without any issues. In and out within a day. Fairly sure it was mostly an oil and filter change with just an all over vehicle inspection. Dealership was friendly and In and out within a day. Fairly sure it was mostly an oil and filter change with just an all over vehicle inspection. Dealership was friendly and quick to get us taken care of. More

I’m not sure if this was a fluke or not, but it took Volvo Cars of Gilbert several days to fix my vehicle… in the end, all it really needed was a new battery… which was under warranty. I was told it too Volvo Cars of Gilbert several days to fix my vehicle… in the end, all it really needed was a new battery… which was under warranty. I was told it took so long to fix because a lot of their technicians were sick. While I understand, the reality is that I had an appointment that they couldn’t keep. I had to get a rental car at my own expense so I could get around on the weekend and to and from work for 3 days. I then left for a business trip and my car was still not repaired. To their credit, they sent an uber (upon my request) to transport my partner who picked up my car for me while I was away. At least my service advisor, Michael, was polite and pleasant to deal with. But when my lease is up, I don’t think I will get another Volvo - just my experience. More

Michael and the rest of the team were quick to get me checked in. Everyone was friendly. Michael explained everything to me. They informed me how long they expected the service to take and kept me update checked in. Everyone was friendly. Michael explained everything to me. They informed me how long they expected the service to take and kept me updated throughout the appointment. More

This dealership went out of it's way to service our Volvo XC60 Recharge. They took on an unknown electrical problem and fixed it. They also are great communicators keeping us informed. XC60 Recharge. They took on an unknown electrical problem and fixed it. They also are great communicators keeping us informed. More

The service advisor was very helpful in getting my vehicle into the mechanic for repair as quickly as possible. He gave me timelines and explained everything. vehicle into the mechanic for repair as quickly as possible. He gave me timelines and explained everything. More

The dealership meant business. They gave me the best price out of all dealers and got to work asap. They did majority of the deal for me and was able to give me price that was FAIR They gave me the best price out of all dealers and got to work asap. They did majority of the deal for me and was able to give me price that was FAIR. They do not try to make you pay things you don’t need. 10/10 experience. Recommending my family and friends More

Friendly, professional, and delivered as promised. The Service Writer was helpful and thorough, and we loved the video from the technician. Great experience- thank you! The Service Writer was helpful and thorough, and we loved the video from the technician. Great experience- thank you! More

5 star service all around! Thank you Michael for your above and beyond professionalism! Got me in and out for my brake service! Thank you Michael for your above and beyond professionalism! Got me in and out for my brake service! More