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Volvo Cars Santa Monica

Santa Monica, CA

Overview
Employees
Reviews
4.9
923 Reviews
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1631 Santa Monica Blvd

Santa Monica, CA

90404

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Showing 926 reviews

March 23, 2025

2 times i brought my car with same issue. Could not manage to find out and fix it. Then service manager asks for feedback. I responded him. No answer or call back. More

by SINA.KUCUKOSMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Robert Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Klaus de Paz
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 23, 2025 -

Volvo Cars Santa Monica responded

Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.

March 22, 2025

Robert and his whole team was super professional, helpful and kept me updated promptly on all aspects of the repair. Super customer service oriented! More

by SRHEALTHYWORDS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 22, 2025 -

Volvo Cars Santa Monica responded

Thank you for your feedback! We're thrilled to hear that Robert and the team at Volvo Cars of Santa Monica provided professional, helpful service and kept you informed throughout the repair. We truly appreciate your recognition of their exceptional customer service!

March 21, 2025

Making an appointment was easy. Communication was excellent from staff, especially Laiza. Very helpful with questions I had as well. More

by NNIKAEIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laiza
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Mar 22, 2025 -

Volvo Cars Santa Monica responded

Thank you for your feedback! We're glad to hear that making an appointment was easy and that Laiza provided excellent communication and helpful answers to your questions. We truly appreciate your kind words!

March 21, 2025

Klaus is always very responsive to my questions and stays in good communication. The scheduling for the appointment was easy. More

by SUZYKLONG
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Klaus de Paz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 22, 2025 -

Volvo Cars Santa Monica responded

Thank you, Suzy! We're glad to hear that Klaus has been responsive and kept you well-informed. We're also happy to know that scheduling your appointment was easy. We appreciate your feedback and look forward to serving you again!

March 21, 2025

Incredible service from Volvo Santa Monica, and I'm very happy with my new turbo! More

by JSTROS20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Klaus de Paz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 22, 2025 -

Volvo Cars Santa Monica responded

Thank you for your feedback! We're thrilled to hear you're happy with your new turbo and that you had an incredible experience at Volvo Cars of Santa Monica. We appreciate your support and look forward to serving you again!

March 21, 2025

excellent service and very fast and they did everything they promised even delivered my car back to me the same day More

by garbernco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : johnny was also excellent
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Mar 22, 2025 -

Volvo Cars Santa Monica responded

Thank you for your feedback! We're thrilled to hear you received excellent service and that we delivered on our promises, including getting your car back to you the same day. We appreciate your trust in us!

March 21, 2025

The valet pick up, communication and video of services and check up, along with the speed of service and drop off were immensely convenient. More

by Samanthakdal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 22, 2025 -

Volvo Cars Santa Monica responded

Thank you, Samantha! We're so glad to hear that the valet pickup, communication, video updates, and fast service made your experience with Volvo Cars of Santa Monica convenient and hassle-free. We truly appreciate your feedback!

March 17, 2025

i appreciate the accommodations (providing me with a car, car wash, dropping it off) and the discounts as this was my first time getting service! More

by NAZANINHAKIM26
Service Communication
Recommend Dealer
Yes
Employees Worked With
Klaus de Paz
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 18, 2025 -

Volvo Cars Santa Monica responded

Hi, we're glad we could provide a smooth and accommodating service experience for your first visit! Thank you for choosing Volvo Cars of Santa Monica—we appreciate you!

March 16, 2025

The sales service provided by Armin and Alex was superior. Certainly supports a desire to purchase another car from SM Volvo! More

by DANGINSBERG
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Armin Buholzer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 17, 2025 -

Volvo Cars Santa Monica responded

Hello, thank you for your kind words! We're thrilled to hear that Armin and Alex provided exceptional service during your visit. We truly appreciate your feedback and look forward to helping you with your future car needs at Volvo Cars of Santa Monica!

March 16, 2025

Robert made everything so easy with his informative calls. Also, I am over 80 years of age and so I greatly appreciate the valet pickup and delivery for servicing my car! More

by CLZUCKER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 17, 2025 -

Volvo Cars Santa Monica responded

Hello, thank you for sharing your experience! We're so glad to hear that Robert made the process easy for you with his helpful calls. We truly appreciate your trust in us, and we're happy to offer valet pickup and delivery for your convenience. If you need anything in the future, don’t hesitate to reach out!

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