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Volvo Cars Santa Monica - Service Center

Santa Monica, CA

4.9
642 Reviews

642 Reviews of Volvo Cars Santa Monica - Service Center

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July 31, 2024

The employees were friendly and competent, but while we know Santa Monica real estate is expensive, they need a more spacious campus. More

by JON89
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 01, 2024 -

Volvo Cars Santa Monica responded

Thank you for your feedback. We hope to earn your 5-stars next time! -Volvo Cars Santa Monica

July 30, 2024

You all are the best! Love working with Robert. You all are ethical and don’t push what isn’t needed. More

by TSOLOCHEK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 31, 2024 -

Volvo Cars Santa Monica responded

Hi, Thank you for the kind words! We’re glad to hear you had a positive experience with Robert and appreciate our honest approach. Looking forward to seeing you again!

July 30, 2024

Excellent service , Robert is the best, I have been bringing my car to this dealership for many years and leased my two last volvis from them. Very happy with the service . Only thing I didn’t care was More

by PUMBI7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 31, 2024 -

Volvo Cars Santa Monica responded

Hi, Thank you for the positive feedback! We’re glad to hear that Robert has consistently provided excellent service. We appreciate your loyalty and will take your feedback about the phone service into consideration. Looking forward to assisting you again!

July 30, 2024

Couldn't be better. Clear communication, very knowledgeable and with a level of personal service that matched their professional one. More

by Nick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Klaus de Paz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Arnold Alsua
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lili
Jul 31, 2024 -

Volvo Cars Santa Monica responded

Thank you for the great feedback, Nick! We’re thrilled to hear you enjoyed clear communication and personalized service. Looking forward to serving you again!

July 28, 2024

Very kind and worth the drive to visit such an amazing business. Highly recommend the team here at Volvo Santa Monica! More

by carreview123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Klaus de Paz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2024 -

Volvo Cars Santa Monica responded

Hi, Thank you for the wonderful feedback! We're thrilled you had a great experience with our team. We appreciate your recommendation and look forward to serving you again!

July 28, 2024

Klaus couldn't have been more accommodating. His service was excellent from dropping my car off to communicating with to having someone deliver my car to me at my house. He went above and beyo More

by JULIE49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Klaus de Paz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2024 -

Volvo Cars Santa Monica responded

Hi, Thank you for sharing your experience! We're thrilled to hear that Klaus provided excellent service and went above and beyond. We appreciate your kind words and look forward to assisting you again in the future!

July 27, 2024

I drive all the way from Santa Barbara and dread service. This was a breeze! I was in and out in about an hour! They got my car right in. Because I had an afternoon appointment I expected to wait, but nope! More

by FLOWERSFROMMERCY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2024 -

Volvo Cars Santa Monica responded

Hi, Thank you for making the drive and for your kind words! We're delighted to hear that your service experience was smooth and that you enjoyed our amenities. We’re glad your car looks great, and we look forward to assisting you again in the future!

July 27, 2024

Kudos to Robert Munoz and his maintenance team. I was a little surprised that the cooling system doesn't work and engine light is on after just half a year. So I scheduled the earlier available ti More

by Ao Yuan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Arnold Alsua
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2024 -

Volvo Cars Santa Monica responded

Hi, Thank you for sharing your experience! We're thrilled to hear that Robert Munoz and our maintenance team took such great care of your vehicle and provided excellent service. We're glad everything is working well now and that you felt valued throughout the process. We appreciate your confidence in Volvo and look forward to serving you again!

July 25, 2024

I enjoyed the vallet service and the communication throughout the service. It was very convenient. More

by ADIDLOTAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Klaus de Paz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Arnold Alsua
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 26, 2024 -

Volvo Cars Santa Monica responded

Hi, Thank you for your feedback! We’re glad you enjoyed our valet service and appreciated the communication throughout your visit. We look forward to serving you again!

July 24, 2024

The service was excellent. Staff was courteous and efficient. My car was serviced within 45 minutes! More

by Vina
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Klaus de Paz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I believe I only interacted with Klaus and a young lady that greeted me (uncertain of others but all were efficient)
Jul 25, 2024 -

Volvo Cars Santa Monica responded

Hi, thanks for your feedback! We’re glad to hear that your service was excellent, and that our staff was courteous and efficient. We’re pleased we could complete your service within 45 minutes.

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