Volvo Cars Santa Monica - Service Center

When I purchased the car a couple of months ago, the mileage on the CARFAX report was off by more than 10,000 miles. I was told it was a data entry mistake, would be fixed, and that I would be furnished mileage on the CARFAX report was off by more than 10,000 miles. I was told it was a data entry mistake, would be fixed, and that I would be furnished with an accurate report. I was also promised a hard copy of the service records. I have asked for the service records more than three times, and have been given the runaround, even though Lambert, the manager of the dealership, personally told me he would take care of it more than two weeks ago. Follow up calls to him have not been returned. The CARFAX report has not been fixed as of yesterday. Now I'm wondering: why am I not being given the records that were promised to me? Why the runaround? Was this car in an accident that was not reported? How am I supposed to maintain the car if I don't know when it was last serviced? When was the last oil change? This is highly unprofessional customer service, and doesn't make me want to recommend or return to the dealership. It makes me want to take it up with the corporate office so that I can resolve these issues, since the dealership doesn't appear willing to do so, and cannot even provide the courtesy of a return call. More

Always professional. Robert always handles my service in the best way possible. He’s a credit to SM Volvo, and when I think of great people at SM Volvo, Robert comes to mind first. I could not be more ple the best way possible. He’s a credit to SM Volvo, and when I think of great people at SM Volvo, Robert comes to mind first. I could not be more pleased and satisfied. Thank you More

They were supposed to do warranty work. No one would call me back. It was pretty disheartening. I spent 2k on maintenance there and then no one would call me back to schedule my warranty work. me back. It was pretty disheartening. I spent 2k on maintenance there and then no one would call me back to schedule my warranty work. More

Robert made everything very easy. The service team made sure everything that was needed for my regular maintenance and any special notices were taken care. They were very prompt and efficient with the serv sure everything that was needed for my regular maintenance and any special notices were taken care. They were very prompt and efficient with the service. More

Very Prompt and efficient. Pick me up which was very very helpful in this pandemic time. I have confidence in the work they do I have confidence in the work they do I have confidence in the work they do yes helpful in this pandemic time. I have confidence in the work they do I have confidence in the work they do I have confidence in the work they do yes yes yes yes yes yes yes More

Quick, polite, no issues as usual, Klaus got everything taken care of, as well as informing me of the option to get new brake pads. Only negative was that my tire pressure warning came on after I left - lo taken care of, as well as informing me of the option to get new brake pads. Only negative was that my tire pressure warning came on after I left - looks like someone did not store the new details after the rotation and alignment. But car was in great shape. More

It was a Great customer experience. You made it easy during covid times. Great work on my car and helpful and done fast. thank you. during covid times. Great work on my car and helpful and done fast. thank you. More

Great service done by nice and welcoming people. I appreciated the reminder for the yearly appointment, appreciated the text when the car is ready, and time management to make sure I can get the car b appreciated the reminder for the yearly appointment, appreciated the text when the car is ready, and time management to make sure I can get the car back in time to pick up my kid. Those details matter. Thanks again. More

Klaus is efficient, nice, and gives a fair deal. He always keeps me informed about my vehicle and explains everything clearly. Thank you so much Klaus! always keeps me informed about my vehicle and explains everything clearly. Thank you so much Klaus! More

Robert was great! Delivered my car right on time, clean and ready to go! Good communication and super courteous! Appreciated the courtesy check of brakes and tires too! and ready to go! Good communication and super courteous! Appreciated the courtesy check of brakes and tires too! More