Volvo Cars Santa Monica - Service Center

Excellent service! My car window was shattered and I was able to order the parts ahead of time so I got my car back the same day able to order the parts ahead of time so I got my car back the same day More

My advisor, Robert Muños, always provides excellent customer service. I always feel like I'm his favorite client, though I know he has many others. Thank you again Volvo of SM for treating me like a ki customer service. I always feel like I'm his favorite client, though I know he has many others. Thank you again Volvo of SM for treating me like a king. More

The staff are very warm kind and professional. They are very responsive to your needs such as rental/ loaner car setup. Its always a pleasure to deal with my service advisor Robert. very responsive to your needs such as rental/ loaner car setup. Its always a pleasure to deal with my service advisor Robert. More

Thank you for all hands on deck for repairing my Volvo xc60 catalytic converter, oxygen sensors, alternator and brakes. Thanks crew of Volvo of Santa Monica. xc60 catalytic converter, oxygen sensors, alternator and brakes. Thanks crew of Volvo of Santa Monica. More

Everything good. They delivered ad promised on everything we agreed on and returned the car washed and earlier than expected. Would recommend to other Volvo users. we agreed on and returned the car washed and earlier than expected. Would recommend to other Volvo users. More

I love working with Robert. He's responsive and overly communicative even for minor service requests I have. Makes me feel comfortable with my bills and always addresses my concerns. communicative even for minor service requests I have. Makes me feel comfortable with my bills and always addresses my concerns. More

Very easy appointment. The staff did well with infection control. Communication throughout was excellent, easy to reply via text. No complaints. Thank you very much control. Communication throughout was excellent, easy to reply via text. No complaints. Thank you very much More

The leadership, professionalism, courteous assessments, the personalization towards every aspect of the customer’s needs, the helpfulness, understanding and knowledge of the brand name and products, makes the personalization towards every aspect of the customer’s needs, the helpfulness, understanding and knowledge of the brand name and products, makes it easier to decide what direction a customer will go. I felt very comfortable and motivated to driving a brand new Volvo. The dealership staff was excellent. More

Very professional and courteous staff. Although I had to return, I was still satisfied with the service I received. I have been servicing my car here since I bought it in 2009. return, I was still satisfied with the service I received. I have been servicing my car here since I bought it in 2009. More

This place is a joke. Don't go. I demand Executive Action. It was bad enough to pay $200 for a part and $225 for installation labor but then (with an appointment) I sat outside in the cold for over 3 Action. It was bad enough to pay $200 for a part and $225 for installation labor but then (with an appointment) I sat outside in the cold for over 3 hours (not even being offered anything to drink). Only to find out when I got home (because the key was already in the ignition when I left) that my ignition key had been broken. I called as soon as I noticed and was told "The key was in the ignition when I got it". I gave the key (with the key pushed in) to the person that took the car from me when I arrived. I specifically said to him, oh you need the key" while handing it to him. Plus they had tagged the keys which was not done while in the ignition! So who did it on your end is irrelevant to the fact that the key was broken while in your possession. The person on the phone said, "Oh I don't think we will cover that" and I responded, but you guys broke it. He said, "Ok, well let me check" and hung up on me. Dealer services are supposed to be high end, that's why, we pay higher costs. I should not have to pay for something that clearly was not an issue prior to coming to your dealership for service. I would appreciate a swift resolution in repairing the key that was broken by your employees during their possession of it. More