Volvo Cars Santa Monica - Service Center

Service My daughter went to this dealership and they gave run around and the wrong information regarding battery, this is not the first time it has happened. My daughter went to this dealership and they gave run around and the wrong information regarding battery, this is not the first time it has happened. They will not take care of until you get angry. Worst service department ever. More

This review is of the service center at Volvo of Santa Monica... I have been bringing my Volvo here for service since new all the way from Pasadena (yes, I know there is a Volvo dealer in Pasadena) and Monica... I have been bringing my Volvo here for service since new all the way from Pasadena (yes, I know there is a Volvo dealer in Pasadena) and have been completely satisfied each time.  I have had the pleasure of dealing with Maria and Carlos and they are great.  Very friendly, personable, and helpful unlike at some of the other dealers (like the one in Pasadena) where the service advisors are basically just people that write up service tickets.  They are da bomb!  The entire service staff is great!  My car is returned completely and correctly serviced, and clean.  I was just there today for service and they even washed my car even though it was pouring rain!  Now what dealer would wash your car for you when it's raining (not the one in Pasadena...they didn't even wash my car for me when I bought it because it was raining)? There are plenty of Volvo dealers in the Los Angelesl area and I've dealt with at least four of them in the past and Volvo of Santa Monica is by far the best! More

I have been coming to Volvo Santa Monica for many years now. I have consistently had great service at an affordable price. Most recently Martin M. helped me with a service issue/problem. Martin was cour now. I have consistently had great service at an affordable price. Most recently Martin M. helped me with a service issue/problem. Martin was courteous, professional and personally made sure my vehicle was ready on time, with the service completed to my satisfaction. Great job Volvo of Santa Monica. Martin M. did a great job! More

I have worked with Carlos for a number of years and he is always attentive, has a terrific personality, great follow up, courteous, friendly, explains everything in a way that I can understand. Never does w always attentive, has a terrific personality, great follow up, courteous, friendly, explains everything in a way that I can understand. Never does work that we do not need. We adore him and the dealership. This is our second car by the way. More

MARTIN MUNOZ is an exemplary employee. He has made owning a VOLVO the best car owning experience of my lift. Martin provides the highest level of service. He is always so courteous and knowledgeable owning a VOLVO the best car owning experience of my lift. Martin provides the highest level of service. He is always so courteous and knowledgeable. He is also honest. Martin is a stellar representative of Volvo and your car dealership. Whatever the problem - Martin solves it. He is the consummate professional. I trust him. In an era when customer service forgotten, Martin sets a standard that many should emulate. More

Martin is the ultimate professional and will always go the extra mile to ensure satisfacion. He is knowledgable with old and new vehicles and will always go over service options with me. I trust him wit the extra mile to ensure satisfacion. He is knowledgable with old and new vehicles and will always go over service options with me. I trust him with all of my service needs. I am a customer for life. More

Just let me say this , In this world we live in today Just let me say this , In this world we live in today it is a breath of fresh air to have someone honest and forthright who makes me feel that my b Just let me say this , In this world we live in today it is a breath of fresh air to have someone honest and forthright who makes me feel that my business is worth something ! So when I have my hands full and its time to get my car serviced, I don't have to think about it. I just bring my car to Santa Monica Volvo and hand Mr. Munoz my keys and go on about my day. I have been doing business with this location and Mr. Munoz for over 12 years and will continue to do so as long as people like Mr. Munoz are there to hand my keys to. Thanks again :) Ricky Dean Logan More

I now own my second volvo. And both this and my previous have been serviced at Volvo of Santa Monica. In fact, because of the reliability, friendliness, honestly and help that I have received, I knew that I have been serviced at Volvo of Santa Monica. In fact, because of the reliability, friendliness, honestly and help that I have received, I knew that I would buy a volvo again when my first began to get old. Everyone is extremely friendly. They have always gone out of their way to extend courtesy and help me with my car. Even after my warranty expired, I still went to Volvo Santa Monica for my repairs. Even though I knew that it was a little more expensive than other service centers, I trust Carlos and that is very rare and valuable. As a blond woman in LA, I have had numerous experiences where mechanics try to take advantage of me and my car repairs, mistakingly assuming me as naive. So to have a place to take my car, where I know I am not being lied to or mislead, and where i know the work will be done exceptionally well, I feel very lucky. I even take my car there for oil changes, new tires, etc. Thank you so much! I highly recommend Volvo SM and have referred it numerous times to friends and family. Sincerely Fiona Gubelmann More

I have a 2004 XC90 and I have had really great experiences with this particular dealership. The service I received on my most recent visit was even more memorable. I have three small kids and Carl experiences with this particular dealership. The service I received on my most recent visit was even more memorable. I have three small kids and Carlos the service advisor was very helpful . He not only was able to provide our family with a loaner car with basically , no stress or hassle he even helped me transfer the car seats. I was also contacted by Rick Cotwright the service director re: the job ,he explained everything throughly in terms I could understand . He was both professional and pleasant . When I came to pick up my car to my delight, it had been washed and for our busy family it was one more errand I did not have to make! It really comes down to great service along with is these little touches that keep me loyal. I would absolutely recommend this dealership to all my friends. Sheryl Seifer More