Volvo Cars Silver Spring

Great salesman, very poor dealership customer service Keith was very kind and knowledgable and I appreciated his no-pressure tactics. He had the car I wanted, so I decided to move forward. For what was in Keith was very kind and knowledgable and I appreciated his no-pressure tactics. He had the car I wanted, so I decided to move forward. For what was in Keith's control, he did a good job. I do not fault him for the troubles with the dealership as a whole, but do think he could have been a little more forceful to his colleagues as I grew increasingly frustrated with them. That was where things went south quickly. I waited more than 2 hours to get in front of someone to sign paperwork, and I never received any sort of transparency of purchase options, terms, or details until I was expected to sign and pay. I wasn't even told what payment to expect until after I had been asked to sign paperwork about the vehicle. I had to ask for those details to be spelled out. They also tried to inflate the interest rate on the portion of the vehicle I planned to finance, and required me to return to the dealership (an hour drive each way from my home) on Christmas Eve, to finalize the process. I love the car, my second volvo from this dealership, but I can say without hesitation that if Keith hadn't been as helpful or as kind to me, I wouldn't have purchased there, and after dealing with others from the dealership, I probably never will again. More

Great deal and great experience at Volvo Silver Spring Our experience at Volvo Silver Spring was great. This morning I emailed Noah, the sales manager with the deal I was looking for. He replied immedi Our experience at Volvo Silver Spring was great. This morning I emailed Noah, the sales manager with the deal I was looking for. He replied immediately and we had a deal. When I got in, Noah introduced Gerard, the sales associate to us. Gerard was really great -- he knows everything about the new features on the Volvo, and took time to make sure the navi was updated with the latest maps and our phones were paired and ready. The whole experience was smooth, quick, and enjoyable! More

nice experience They were very professional and knowledgeable and friendly I will recommend y’all to family and friendls it was clean I will be bringing the car back They were very professional and knowledgeable and friendly I will recommend y’all to family and friendls it was clean I will be bringing the car back for service at this dealership when needed. More

Beatrice is AMAZING! I absolutely hate going to dealerships due to all of the pushy salesmen, however when I came to Volvo Silver Spring, I did not feel like I was being p I absolutely hate going to dealerships due to all of the pushy salesmen, however when I came to Volvo Silver Spring, I did not feel like I was being pushed into anything. I worked with Beatrice, she is so knowledgeable and professional. I felt as though my concerns and wants were truly heard and did not feel like just another number towards a sale. I would recommend Beatrice to anyone and will definitely be returning to see her in the near future! More

Fantastic Experience! I visited four dealerships for this purchase, and my experience at Volvo Cars Silver Spring was far and away the best. I received outstanding service I visited four dealerships for this purchase, and my experience at Volvo Cars Silver Spring was far and away the best. I received outstanding service and value. I will enthusiastically recommend this dealership, Beatrice Dumitrache, and Ed Sarecky to all of my friends and colleagues! More

Easy process, great car! Iris Harley found the car I wanted and they worked with me to get the lease terms that were agreeable. Iris reviewed all the features and went the ext Iris Harley found the car I wanted and they worked with me to get the lease terms that were agreeable. Iris reviewed all the features and went the extra mile to make sure I left satisfied. More

Great people. Wonder sales people,Very helpful. Iris Harley & Eddie Reyes are the BEST! Bought a used Yaris. They did everything I asked for on the car. They are all wonderful over there. So nice t Iris Harley & Eddie Reyes are the BEST! Bought a used Yaris. They did everything I asked for on the car. They are all wonderful over there. So nice to get honest sales people.Will buy from them again! They go out of there way to make you happy with your service! GREAT PLACE TO BUY YOUR NEXT CAR! More

Great, easy buying experience I didn’t want to deal with negotiating down a car price. This dealership gave me a great first offer and then worked with me to find a slightly less e I didn’t want to deal with negotiating down a car price. This dealership gave me a great first offer and then worked with me to find a slightly less expensive option. I didn’t feel like I was playing a game of chess. Keith was great, Noah was great. Easy to work with, lovely to meet! Would most definitely go back again! More

Brady is awesome! We had a great experience ordering our XC90 from Brady and Silver Spring Volvo. Friendly, knowledgeable and great communication, A++! Definitely buy y We had a great experience ordering our XC90 from Brady and Silver Spring Volvo. Friendly, knowledgeable and great communication, A++! Definitely buy your next Volvo here! More

Awesome experience! I had a fairly specific list of things I wanted on my XC60. I figured we’d end up ordering a vehicle as a result. My consultant, Peter Larson, was ama I had a fairly specific list of things I wanted on my XC60. I figured we’d end up ordering a vehicle as a result. My consultant, Peter Larson, was amazing! He started with my list, compared that to inventory on hand and recent orders. Then he spent an hour showing me various combinations on the lot. He found a vehicle that was close but with a few modifications will end up being EXACTLY what I wanted. I truly appreciated Peter’s patience and diligence. He definitely won the day!! Best car buying experience I’ve ever had. More