Volvo Cars Silver Spring

Awesome Great service every time. Jose called about our tires and best cost option to replace. Explained issue with sensors and weather. Thanks for being on t Great service every time. Jose called about our tires and best cost option to replace. Explained issue with sensors and weather. Thanks for being on top of everything with all six Volvo’s purchased from Herb Gordon. More

Great experience This was by far the easiest and best car purchase. Michael was able to provide answers to all my questions, listened to what I was looking for, made s This was by far the easiest and best car purchase. Michael was able to provide answers to all my questions, listened to what I was looking for, made suggestions, and was able to meet the price I get was fair without the usual games. More

I'm a SATISFIED customer of a 2018 Volvo XC60 T6 AWD-Maple!! This is my second attempt to send A+ praise. On the 3rd of April 2018 I drove off the lot in my brand new 2018 Volvo. I wish to take this opportunit This is my second attempt to send A+ praise. On the 3rd of April 2018 I drove off the lot in my brand new 2018 Volvo. I wish to take this opportunity to express my appreciation for the folks at Volvo Cars, Silver Spring, MD for their excellent efforts in assisting me with this, my "bucket list " purchase. Special thanks and appreciation are offered to Mr. Samuel Soroka, Sales & Leasing Consultant as well as to Mr. Robert Booska, Service Advisor. I initially met Sam in mid January 2018 and stated my interest in purchasing a Volvo SUV. I had accomplished some studying and had a pretty good idea of what I wanted. I pointed out that I was not in a rush to buy. Sam understood and from that point there was never any sales pressure (which was appreciated). We set about the task of reviewing all of the specifications, costs, material and purchase options, estimated delivery date(s) and final vehicle transfer requirements. During the test drive of another XC60 in got to experience many of the features that until then were just words or video descriptions. Needless to say, I purchased serveral options. Sam was very knowledgeable at explaining all of the new and technical capabilities and very patient at ensuring I understood their functionalities. Admittedly, I'm still on the learning curve and will be for a while as I continue to enjoy the sensations of learning something new each time I master the use of another XC60 feature. In that light, this Volvo will be "new" for a long time. When delivery day arrived (Tue, 3APR18), Sam was kind enough to assist me with a transportation problem. He agreed and actually picked me from the Silver Spring Metro Station in his privately owned Volvo and brought me to the dealership where the finalities were conducted. It was during this time that I was also introduced to Mr. Booska. We reviewed and signed all of the appropriate paperwork and I was provided with a very clear and concise explanations regarding the financing and servicing requirements. Before departing, Sam sat with me in my new Volvo and took the time to ensure I was comfortable and pleased with my vehicle and with the entire transaction. A+ to Sam and A+ to Robert. ...... and tHANKs! Henry (Hank) L. Jacocks, Lt Col USAF, (Ret) More

Keeps me rolling! I bought my certified pre-owned car 7 years ago, when it was a year-old service loaner. Now I have 170,000 miles on it, and it runs like new. Neve I bought my certified pre-owned car 7 years ago, when it was a year-old service loaner. Now I have 170,000 miles on it, and it runs like new. Never any problems. Herb Gordon Volvo’s Jose Espejo’s crew has taken care of it, noticing issues before, before they became problems. In these 7 years, I’ve always been treated like a valued customer. You know that’s unusual. More

Excellent Service My service advisor, Jose Espejo, provided excellent service. He greeted me promptly upon my arrival, kept me informed while my car was being serviced, My service advisor, Jose Espejo, provided excellent service. He greeted me promptly upon my arrival, kept me informed while my car was being serviced, made sure all of the items that I requested were taken care of, and explained exactly what was done to my car when the service was completed. My car was washed and was cleaner when I left than when I arrived. More

Easy and quick Had a good experience here purchasing my truck. Brady was very helpful and pleasant to work with. There wasn’t a lot of back and forth and no pressure Had a good experience here purchasing my truck. Brady was very helpful and pleasant to work with. There wasn’t a lot of back and forth and no pressure to buy. The finance guy got me a lower rate than my bank. I would definitely buy here again! More

XC40 Test Drive and Lease Salesmen were straight forward and fair negotiators. Was a busy day so I waited longer than I would have liked but overall a great experience! Salesmen were straight forward and fair negotiators. Was a busy day so I waited longer than I would have liked but overall a great experience! More

Excellent Neil Hyman’s service exceeded all my expectations. He was friendly and very knowledgeable. But more than anything, his candor stood out. He was except Neil Hyman’s service exceeded all my expectations. He was friendly and very knowledgeable. But more than anything, his candor stood out. He was exceptional. More

Great Customer Service Mr. Peter Larson gave us the best deal from the beginning did not waste our time with sales games. More importantly, Peter did his research beforehand Mr. Peter Larson gave us the best deal from the beginning did not waste our time with sales games. More importantly, Peter did his research beforehand knew what deals were available just for veterans which I was not aware of. Highly recommended! More

Fantastic Experience I visited the dealership initially uncertain with what I was looking for. Peter very patiently walked my through numerous automobiles explaining the I visited the dealership initially uncertain with what I was looking for. Peter very patiently walked my through numerous automobiles explaining the nuances of each. He even sent me home with a packet of information to help me decide between models and options. Once I identified what I was looking for, which was not currently in stock, he diligently searched the larger Volvo network and found the perfect vehicle. More