Volvo Cars Silver Spring

The best deal! Jeff worked extremely hard to get us the best deal possible. We are very satisfied with the final sale price and the quality of the vehicle. Thanks Jeff worked extremely hard to get us the best deal possible. We are very satisfied with the final sale price and the quality of the vehicle. Thanks Jeff! More

After sales service The sales team was fantastic prior to the purchase of our new XC 60. We requested after market addition of heated seats, the Sales Manager "Peter" to The sales team was fantastic prior to the purchase of our new XC 60. We requested after market addition of heated seats, the Sales Manager "Peter" told us (wife and I) that this addition was not a priority since the month is June. Prior to the sale we were assured that this addition would happen within days of our purchase. Billy and Pokhui Lewis 301-906-3324 More

Doc and the entire staff were personable and professional. We had a great buying experience and will do business with them again in the future professional. We had a great buying experience and will do business with them again in the future More

We made the drive to MD because the deal seemed too good to be true, Low mileage Honda Accord for UNDER BOOK VALUE! Everyone was cordial to our face. The test drive was carefully planned so that we would no to be true, Low mileage Honda Accord for UNDER BOOK VALUE! Everyone was cordial to our face. The test drive was carefully planned so that we would not notice the problems with the car. All the doors were left unlocked so we wouldn't discover that ALL the locks jam and the key barely functions. There are no auto locks so you HAVE to use the keys to get in and out and the locking mechanisms were in horrific shape, the key barely goes into the mechanism. Then the radio was kept off during the test drive as well. This hid the fact that the stereo system doesn't work. When the car was inspected the rear brakes were in dangerous condition needing immediately replaced. Then we applied for a loan for the entire amount with no down payment, which most financing companies don't go for. We were given the name of a company that our loan was to be through, signed all the paperwork and left. On a very slow day (only one other person came in for any reason when we were there) it took 5 hours to accomplish this! THEN I get a phone call a few days after we took the car home, saying the paperwork wasn't filled out correctly and they were going to send it in the mail for me to resign. BUT this was NOT the reason. The finance company they had originally signed us up for, declined the loan. So they needed me to re-sign everything for a different company. I am not sure why I was lied to, but that is irrelevant. I DON'T LIKE DEALING WITH LIARS AND THIS WAS DISHONESTY STRIKE THREE! I wrote a letter very diplomatically explaining the above complaints. Wallace, the paperwork jockey who lied to me about the paperwork, called me up to ask me if I was returning the paperwork and he blew off everything I had said! SO IF YOU WISH TO BE LIED TO AND BE TREATED WITH DISHONESTY, YOU SHOULD GO TO HERB GORDON VOLVO. THEY SPECIALIZE IN THAT. More

I emailed with the manager, Mr. Larson and received very prompt reply. The price Mr. Larson offered is unmatchable by other dealers. Mr. Awad drove 2 hours to pick me up and stayed late to show me all the f prompt reply. The price Mr. Larson offered is unmatchable by other dealers. Mr. Awad drove 2 hours to pick me up and stayed late to show me all the features of the new S60. It's been such a great experience and I highly recommend the Herb Gordon Volvo to everyone! More

Walked in knowing little about buying a used vehicle and was skeptical about being snowballed as the previous dealers I had visited didn't seem to disclose all the information about the cars that I was inte was skeptical about being snowballed as the previous dealers I had visited didn't seem to disclose all the information about the cars that I was interested in purchasing. Doc was amazing, really helped to get a good price for the car I was looking to buy and was open and honest about the entire process. Very easy to get a straight answer and I felt really comfortable the whole time. When my husband came to approve the selection, there was no hidden information revealed that I hadn't already heard which would have derailed the purchase. Im really happy with the car I ended up buying and trust that Doc and the rest of the team at Herb Gordon will be easy to work with in the future for service and our next volvo purchase. More