Volvo Cars Silver Spring - Service Center

I have purchased 6 Volvos from Herb Gordon and Jose has been my service consultant for decades. He is so professional and knowledgeable but he also goes above and beyond to help me with extra issues like m been my service consultant for decades. He is so professional and knowledgeable but he also goes above and beyond to help me with extra issues like managing my phone connection or talking me through questions not engine related while I’m driving! I’m thankful to be able to phone a friend. Jose! Thank you. More

Was in for service recently and continually impressed by the follow up Peter Larson has provided for the past 2 years, always checking in or saying Hi even though the next upgrade won't likely be until this the follow up Peter Larson has provided for the past 2 years, always checking in or saying Hi even though the next upgrade won't likely be until this summer. More

I find Herb Gordon Volvo to be reputable and knowledgeable of its products. I am pleased with the service and Jose’ listened to my concerns and ensured each was addressed. knowledgeable of its products. I am pleased with the service and Jose’ listened to my concerns and ensured each was addressed. More

Was in for a Service Appointment, and even though already have a deposit on the new EV, Peter still took time out of his day to say Hello, ask how the service appointment was going, as well make sure I was w have a deposit on the new EV, Peter still took time out of his day to say Hello, ask how the service appointment was going, as well make sure I was was aware of the timeline for the new vehicle, and offered to answer any new questions! More

I cannot believe this has 4. 96 reviews because what I have been experienced was not 4.9. Experience from making appointment to getting the service done, nothing was satisfied and 96 reviews because what I have been experienced was not 4.9. Experience from making appointment to getting the service done, nothing was satisfied and it drove us to find a new dealer and the experience at this new location is much better. I highly do not recommend this place. When we called to make an appointment several times, it took more than 20 minutes for getting someone on the line. Also, one time, we had to get our new key set up, and they told us that only am in Monday is available and not provide us alternative option. Every time we called for service, we did not feel welcomed but be treated as valued customers. This does not only apply for service department but also sales department. We visited there twice for sales purpose, and both experience were not great. More

Really good worker , he is very patient and nice, Smart and fast. I would definitely come back for my next car and fast. I would definitely come back for my next car More

Outstanding service from Tanner. He provided options and explanations were clear and concise. Will return and would recommend. He provided options and explanations were clear and concise. Will return and would recommend. More

There is a vibration in the steering and the dealer (probably at Volvo corporation's direction) is stalling and not fixing the issue - it's under study - for too long. (probably at Volvo corporation's direction) is stalling and not fixing the issue - it's under study - for too long. More

Fantastic service! Thank you so much Tanner! In and out! Will definitely be back for my next service. Thank you so much Tanner! In and out! Will definitely be back for my next service. More